AWS Machine Learning

JULY 29, 2022

This is the second part of a series that showcases the machine learning (ML) lifecycle with a data mesh design pattern for a large enterprise with multiple lines of business (LOBs) and a Center of Excellence (CoE) for analytics and ML. In this post, we address the analytics and ML platform team as a consumer in the data mesh.

Scripts 75

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AWS Machine Learning

JUNE 12, 2024

Prerequisites For this walkthrough, you should have the following prerequisites: An AWS account set up. An IAM role in the account with sufficient permissions to create the necessary resources. If you have administrator access to the account, no additional action is required. You can also find the script on the GitHub repo.

APIs 98

APIs Enterprise Accountability Feedback 98

CallSource Insights

NOVEMBER 15, 2018

How to setup some of the most common Google Analytics filters and how you can use them to customize your own view filters and organize your traffic for marketing success. Setting up Google Analytics is simple: you add the script to the right place on your website and you are good to go. Error checking for analytics.

Analytics 70

Analytics Accountability Marketing Personalization 70

OrecX

JULY 2, 2018

Businesses that understand this are now taking their call monitoring strategies a step further by implementing speech analytics to automatically categorize and analyze recorded calls. The Business Value of Call Recording with Speech Analytics. Here are some specific ways speech analytics can add value to a business.

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Analytics Metrics Scripts Coaching 70

Global Response

MARCH 20, 2023

For example, companies like Zapier and Shopify have extensive Help Center knowledge bases. Not only do these act as a go-to FAQ center for questions about accounts and billing, but they also help to build customer knowledge about how to use the product, perform common actions, and troubleshoot errors. Check QA logs.

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Average Handle Time Scripts Call Center Interactive Voice Response 62

Fonolo

DECEMBER 8, 2023

For example, big data makes things like hyper-personalized customer service possible, but it also puts enormous stress on data security. That means they can have conversations and answer questions far beyond a simple script. Both are hot-button topics this year. Our 2024 trends document covers it all.

Contact Center 81

Contact Center Big data Chatbots Scripts 81

Pointillist

JULY 25, 2018

Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics. By Swati Sahai.

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Callminer

SEPTEMBER 14, 2020

For instance, to improve key call center metrics such as first call resolution , business analysts may recommend implementing speech analytics solutions to improve agent performance management. For example, companies can ask their call agents to check on their customers concerning the pandemic. AmraBeganovich. Kirk Chewning.

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AWS Machine Learning

DECEMBER 21, 2022

The offline store data is stored in an Amazon Simple Storage Service (Amazon S3) bucket in your AWS account. Apache Iceberg is an open table format for very large analytic datasets. In this example, we ingest records using the FeatureGroup.ingest() API, which ingests records from a Pandas DataFrame. AWS Glue Job setup.

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Scripts Engineering APIs Big data 77

AWS Machine Learning

MARCH 23, 2023

Homomorphic encryption is a new approach to encryption that allows computations and analytical functions to be run on encrypted data, without first having to decrypt it, in order to preserve privacy in cases where you have a policy that states data should never be decrypted. resource("s3").Bucket Bucket (bucket).Object Object (upload path).upload

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AWS Machine Learning

JULY 5, 2022

Lifecycle configurations (LCCs) are shell scripts to automate customization for your Studio environments, such as installing JupyterLab extensions, preloading datasets, and setting up source code repositories. LCC scripts are triggered by Studio lifecycle events, such as starting a new Studio notebook. Apply the script (see below).

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AWS Machine Learning

APRIL 11, 2023

As an example, we use a custom Amazon Rekognition demo, which will annotate and label an uploaded image. Inside the Studio EC2 instance exists the example code and dependencies list. As long as a user has access to the AWS account, Studio domain ID, and user profile, they can access the link. Create Studio using JupyterLab 3.0

Scripts 77

Scripts Automotive Engineering Healthcare 77

SharpenCX

APRIL 22, 2021

Once agents feel calm and ready to tackle even the most heated interactions, they can flip the script and use positive language with the customer. Read Next] 3 tactics to level-up your call center coaching with speech analytics. How agents can handle complainers (+ example scripts): Empathize.

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Scripts Coaching Call Center Accountability 128

JivoChat

JUNE 9, 2021

Consider an example: A chatbot on a website might ask a visitor what business service or product they would like to learn more about. There are two main kinds of chatbots: Rules-based chatbots are sometimes called decision-tree bots or scripted chatbots. Why is Chatbot Marketing Important? Conduct surveys. Source: Jenny.

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SharpenCX

FEBRUARY 24, 2023

Using data to get to know your customers Banks that regularly utilize their data analytics to optimize customer experiences see a growth rate of 3.2x On the SharpenCX platform, for example, all your data is in one spot – saving time and headaches. For example: Use your highest performing agents to “buddy up” and coach their peers.

Banking 76

Banking Personalization Customer Experience Chatbots 76

Calltools

JUNE 15, 2022

For example, scrub leads with invalid or outdated contact information or remove duplicate accounts from your CRM. . Write Effective But Flexible Scripts. Call scripts should be persuasive—agents don’t have much time to tell prospects about your good cause—but never coercive. Analytical Tools.

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Scripts CRM Telemarketing Analytics 52

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. Good scripting can lessen the amount of decision making, but another way to counteract.

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Call Center Management Scripts Coaching 182

TechSee

SEPTEMBER 24, 2019

That’s exactly why companies must strive to make sure all touchpoints are harmonized in terms of content, messaging and tone of voice, including marketing communications and customer service scripts, at every milestone along the customer journey. For example, imagine that you’ve recently subscribed to a new lawn service.

Customer Experience 150

Customer Experience Self service Analytics Banking 150

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics 1.

Analytics 43

Analytics Metrics Government Journey mapping 43

AWS Machine Learning

SEPTEMBER 1, 2023

These teams are as follows: Advanced analytics team (data lake and data mesh) – Data engineers are responsible for preparing and ingesting data from multiple sources, building ETL (extract, transform, and load) pipelines to curate and catalog the data, and prepare the necessary historical data for the ML use cases.

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Engineering Accountability Construction APIs 107

AWS Machine Learning

NOVEMBER 28, 2022

If you follow the examples in Amazon SageMaker Projects , you get a template that hosts your model using a SageMaker endpoint. To deploy our solution successfully, you need the following: An AWS account. The key file for deployment is the shell script deployment/deploy.sh. Sources the virtual environment activation script.

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AWS Machine Learning

OCTOBER 4, 2022

Developers usually test their processing and training scripts locally, but the pipelines themselves are typically tested in the cloud. Writing the scripts to transform the data is typically an iterative process, where fast feedback loops are important to speed up development.

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Scripts Engineering Management APIs 76

AWS Machine Learning

APRIL 7, 2023

As an example, smart venue solutions can use near-real-time computer vision for crowd analytics over 5G networks, all while minimizing investment in on-premises hardware networking equipment. The following diagram shows an example of this architecture. Using this example , create a file called train_model.py

Telecommunications 85

Telecommunications Scripts Enterprise Engineering 85

aircall

OCTOBER 6, 2021

You need to create an individualized experience for your company that keeps everyone on the same page while also taking into account what’s unique about where they work. Give plenty of tools and resources, like phone scripts and email templates, for a variety of different sales situations and opportunities.

Sales 117

Sales Scripts Best practices Feedback 117

AWS Machine Learning

OCTOBER 19, 2022

R is a popular analytic programming language used by data scientists and analysts to perform data processing, conduct statistical analyses, create data visualizations, and build machine learning (ML) models. The following screenshot shows an example of the data: Fig4: COVID-19 Public dataset. Self-Hosted on Amazon EC2.

Analytics 85

Analytics APIs Scripts Government 85

Noble Systems

MAY 11, 2021

Conversation Analytics is just one piece of the puzzle. As a part of the conversation analytics mix, automated speech recognition (ASR) can help companies better understand their customers and improve the brand experience. Enhance analytics, identify process gaps and identify trends. Apple launched Siri two years later.

Analytics 52

Analytics Interactive Voice Response Coaching Self service 52

Noble Systems

MAY 20, 2021

Voice Technologies encompass a broad scope, from speech and analytics engines, IVR, and self-service solutions including chatbots, headphones, and voice-activated applications and services that maximize NLP, NLU, NLG, AI, and more. Speech analytics is another branch of speech technologies.

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Technology Interactive Voice Response Analytics Contact Center 98

Expivia

OCTOBER 27, 2020

We can look at speech analytics to see how much silence there is. Are you making your reps be in after-call work meaning, is there excessive memo-ing, excessive work that needs to be done on an account when sales are done? Never take a closing statement or follow-up question off your script. Hold time should be almost zero.

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Upselling Banking Scripts Interactive Voice Response 97

Help Scout

JULY 13, 2021

It was the bots that seemed to offer help but failed to deliver it, like this Flowxo example: Be the best bot you can be: Look for alternatives to chat bots that will still meet your customer service goals. Requiring customers to make a phone call to cancel or modify their account, when everything else can be done online, is infuriating.

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Customer Service Scripts Chatbots Airlines 136

AWS Machine Learning

JULY 14, 2022

This post walks you through an example of how to track your experiments across code, data, artifacts, and metrics by using Amazon SageMaker Experiments in conjunction with Data Version Control (DVC). Tracker – A Python context manager for logging information about a single trial component (for example, parameters, metrics, or artifacts).

Scripts 82

Scripts Engineering Metrics APIs 82

JustCall

MARCH 28, 2023

For example, a sales team may benefit from a sales dialer software to run outbound campaigns, while a customer service team may benefit from a ticketing system to manage customer inquiries. For example, if a sales team is struggling in tracking leads, pipeline-driven CRM software may be the solution. Try it for free.

CRM 52

CRM Sales Scripts Analytics 52

JustCall

MARCH 23, 2023

For instance, your IVR prompt may read out: “ Press 1 to speak with a Support Agent; Press 2 to speak with a Sales Agent; Press 3 to get in touch with the Accounts Department. For example, touching a number on the IVR menu creates a certain sound frequency. The DTMF tones are behind the interactive part of the IVR.

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Interactive Voice Response Real estate Call flow Scripts 52

AWS Machine Learning

NOVEMBER 16, 2022

To train the model in this example, we used the following public datasets to extract the malicious and benign Portable Executable (PE) : Sophos/ReversingLabs 20 Million malware detection dataset provides an extensive data set of malware objects from 11 different families. AWS_ACCOUNT – AWS Account ID. Prerequisites.

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AWS Machine Learning

AUGUST 21, 2023

For the purpose of an end-to-end example, we take the clinical outcome of in-hospital mortality and show how this process can be implemented easily in AWS using a pre-trained Hugging Face BERT model, and the predictions will be explained using SageMaker Clarify. The endpoint_name must be unique within a Region in your AWS account.

Healthcare 81

Healthcare APIs Scripts Finance 81

aircall

MARCH 10, 2021

Call scripts. Call Scripts. Call scripts are a good tool for agent training , as they give agents a basis for what to say during calls. You can set up a line for training purposes to allow call center agents to practice making and receiving calls using call scripts. . Develop a comprehensive call center training program.

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Call Center Scripts call center software Best practices 62

AWS Machine Learning

AUGUST 14, 2023

SageMaker JumpStart also provides solution templates that set up infrastructure for common use cases, and executable example notebooks for machine learning (ML) with SageMaker. Although we’ve used and tested Falcon-40b-instruct for this example, you may use any Hugging Face model available on SageMaker.

Enterprise 73

Enterprise Scripts Best practices Analytics 73

AWS Machine Learning

JANUARY 5, 2024

Continuous integration and continuous delivery (CI/CD) pipeline – Using the customer’s GitHub repository enabled code versioning and automated scripts to launch pipeline deployment whenever new versions of the code are committed. The drift notification emails will look similar to the examples in Figure 8.

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Management APIs Engineering Government 114