ProProfs Blog

DECEMBER 24, 2019

What makes live chat scripts so important for sales and customer service? To realize all the benefits of live chat scripts, you need to understand the importance of chat etiquette for your customers’ experience and satisfaction. Useful Customer Service Scripts Templates And Examples. Customer Service Greetings Scripts.

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ChurnZero

MARCH 10, 2023

We’ll walk through how to write prompts to help you better serve your customers, with examples you can add to your CS toolkit. Use examples : Generative AI relies on preexisting data for context, so it’s helpful to guide them in the right direction from the start. Are you interested in using AI to make your Customer Success job easier?

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Scripts Accountability Feedback Marketing 98

ChurnZero

MARCH 10, 2023

We’ll walk through how to write prompts to help you better serve your customers, with examples you can add to your CS toolkit. Use examples : Generative AI relies on preexisting data for context, so it’s helpful to guide them in the right direction from the start. Are you interested in using AI to make your Customer Success job easier?

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Scripts Accountability Feedback Marketing 75

JustCall

JULY 21, 2021

But, unless you have IVR scripts for different situations, the very purpose of the IVR software goes futile. Use IVR scripts to greet your callers at all times and provide them with the instructions to connect with an appropriate agent. IVR scripts ensure that you deliver the correct message to your customers.

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Interactive Voice Response Scripts Customer Support Customer Service 52

JustCall

JULY 21, 2021

But, unless you have IVR scripts for different situations, the very purpose of the IVR software goes futile. Use IVR scripts to greet your callers at all times and provide them with the instructions to connect with an appropriate agent. IVR scripts ensure that you deliver the correct message to your customers.

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Interactive Voice Response Scripts Customer Support Customer Service 52

Callminer

NOVEMBER 25, 2019

If you plug in the wrong numbers — for example, an impossibly high 100% for max occupancy, or agent productivity — you’ll either drive up call center costs with no appreciable return, or you’ll end up with too few agents and a lower quality service experience.” Streamline your agents’ call scripts for better first call close results.

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Best practices Call Center Metrics Average Handle Time 182

AWS Machine Learning

NOVEMBER 16, 2022

When designing production CI/CD pipelines, AWS recommends leveraging multiple accounts to isolate resources, contain security threats and simplify billing-and data science pipelines are no different. Some things to note in the preceding architecture: Accounts follow a principle of least privilege to follow security best practices.

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Accountability Best practices Scripts Engineering 82

Balto

JUNE 23, 2022

“The anti-script doesn’t mean that you should wing it on every call… what anti-script means is, think about a physical paper script and an agent who is reading it off word for word… you’re taking the most powerful part of the human out of the human.” Share on Twitter. Share on Facebook.

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Scripts Coaching Contact Center Surveys 52

AWS Machine Learning

DECEMBER 7, 2022

This post shows how Amazon SageMaker enables you to not only bring your own model algorithm using script mode, but also use the built-in HPO algorithm. We walk through the following steps: Use SageMaker script mode to bring our own model on top of an AWS-managed container. We use the MNIST dataset for this example.

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Scripts Metrics Healthcare Accountability 71

NobelBiz

DECEMBER 8, 2020

The first step toward running a successful campaign starts with creating a good outbound call script. The purpose behind outbound call scripts No matter who your prospects really are, one thing is certain. Hence the need for an outbound call script that follows certain golden rules. They will always impose a time limit.

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pindrop

MAY 7, 2020

With verified account numbers and some basic information, a fraudster has all they need to execute fraud through the phone channel using convincing scripts involving the current crisis to socially engineer contact center agents and individuals. . The New Fraud Scripts. Travel-Related Inconveniences and Emergencies .

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Scripts Contact Center Interactive Voice Response Banking 79

VocalCom

JULY 22, 2019

Call scripts help agents feel prepared when customers call your brand for service. Here are six golden rules for creating call scripts that satisfy your customers’ needs while still providing a gentle human touch. Abandon the script when necessary. Test call scripts regularly. Inform customers when there is a pause.

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Scripts Contact center software CRM Wait times 63

Nicereply

NOVEMBER 7, 2023

Our guide and examples transform criticism into a tool for growth and collaboration. Here’s how to give constructive and actionable negative feedback with many real-world negative performance feedback examples, so you can improve how you phrase and approach it. 3) “You rely too heavily on macros / scripted responses.”

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Feedback Construction Scripts Engineering 59

AWS Machine Learning

MARCH 6, 2024

For example, in 2023, a research team described training a 100 billion-parameter pLM on 768 A100 GPUs for 164 days! In the following sections, we go through the steps to prepare your training data, create a training script, and run a SageMaker training job. The following diagram illustrates this workflow. apply(lambda x: len(x)).between(100,

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Scripts Biotechnology Healthcare Accountability 91

Dialer 360

MAY 17, 2023

These campaigns aim to consolidate individual claims into collective legal action, amplifying the strength of the cases and creating a unified voice to hold the responsible parties accountable. Here are Some Mass Tort Campaign Scripts Examples Every mass tort campaign script customizes according to the case type.

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Scripts Automotive Advertising Accountability 26

AWS Machine Learning

MARCH 8, 2023

After the data is downloaded into the training instance, the custom training script performs data preparation tasks and then trains the ML model using the XGBoost Estimator. Store your Snowflake account credentials in AWS Secrets Manager. Ingest the data in a table in your Snowflake account.

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Scripts Accountability Enterprise Management 103

Hodusoft

APRIL 17, 2024

In this blog post, we will discuss everything about auto attendants starting from what they are, how they work, the pros and cons of using auto attendants, how to set up an auto attendant, and how to include scripts. Pros of Using Auto Attendant Cons of Auto Attendant Auto Attendant Scripts – What to Record? Read on to know more.

Real estate 52

Real estate Scripts Interactive Voice Response First call resolution 52

AWS Machine Learning

SEPTEMBER 20, 2023

For example, you might have acquired a company that was already running on a different cloud provider, or you may have a workload that generates value from unique capabilities provided by AWS. For a complete list of the pre-built Docker images managed by SageMaker, see Docker Registry Paths and Example Code. The Azure CLI.

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Scripts Engineering Accountability Enterprise 97

AWS Machine Learning

NOVEMBER 15, 2023

For example, it can scale the data, perform univariate feature selection, conduct PCA at different variance threshold levels, and apply clustering. For this example, you don’t use a specialized dataset; instead, you work with the California Housing dataset that you will import from Amazon Simple Storage Service (Amazon S3).

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Scripts Best practices Accountability Engineering 85

AWS Machine Learning

JUNE 24, 2022

We run this example on Amazon SageMaker Studio for you to try out for yourself. To get started with Studio, you need an AWS account and an AWS Identity and Access Management (IAM) user or role with permissions to create a Studio domain. We use the following GitHub repo as an example, so let’s load this notebook.

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TechSee

MARCH 11, 2024

Chatbots are typically rule-based systems that follow predefined scripts to interact with customers. By their nature, chatbots are limited to their programming, and they may struggle with complex requests or conversations that deviate from their script. Is this the right Conversational AI provider for my CX needs?

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Chatbots Enterprise Scripts Virtual Agent 124

Callminer

SEPTEMBER 23, 2020

“A good outbound sales script contains a strong connecting statement. ” – Grace Sweeney, 5 Outbound Sales Scripts You Can Adjust on the Fly , Copper; Twitter: @copperinc. For example, keeping them up to date is massively important, as there’s no point in having them if you don’t keep them up to date and act on them.

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Best practices Call Center Outbound sales Telemarketing 182

AWS Machine Learning

APRIL 18, 2024

Amazon Bedrock empowers teams to generate Terraform and CloudFormation scripts that are custom fitted to organizational needs while seamlessly integrating compliance and security best practices. Traditionally, cloud engineers learning IaC would manually sift through documentation and best practices to write compliant IaC scripts.

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Scripts Best practices Engineering Accountability 95

AWS Machine Learning

APRIL 22, 2024

To achieve this multi-user environment, you can take advantage of Linux’s user and group mechanism and statically create multiple users on each instance through lifecycle scripts. Create a VPC, subnets, and a security group Follow the instructions in the Own Account section of the HyperPod workshop. Choose Next. Choose Next.

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Scripts Engineering Management Benchmark 85

Integrity Solutions

APRIL 19, 2024

Put another way, personalization is the opposite of operating from scripts and responding with cookie-cutter answers. There’s no value for them in listening to salesperson recite scripted features and benefits — they’ve already read all of that on the website or in other marketing materials.

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Personalization Sales Scripts Contact Center 107

Beyond Philosophy

OCTOBER 28, 2014

Let me give you an example. Let’s say your IT system requires getting your email address for every customer to access the details of the account. Another example might be an automated call response system that greets incoming calls. In many cases, they will also use a Call Center script. How are they going to use it?

Customer Experience 341

Customer Experience Scripts Customer centricity Consulting 341

Quality Contact Solutions

OCTOBER 19, 2022

For example, what services would best suit the prospect? Yes, it would help if you came into a call as prepared as possible, but remember that the other person on the line doesn’t know your script. Make sure to include answers to these questions in your conversations: Who am I? Again, the internet is your friend here.

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Call Center Scripts Telemarketing Best practices 98

AWS Machine Learning

JANUARY 16, 2024

Next, we create custom inference scripts. Within these scripts, we define how the model should be loaded and specify the inference process. With the model artifacts, custom inference scripts and selected DLCs, we’ll create Amazon SageMaker models for PyTorch and Hugging Face respectively. In the custom inference.py

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AWS Machine Learning

APRIL 11, 2023

As an example, we use a custom Amazon Rekognition demo, which will annotate and label an uploaded image. Inside the Studio EC2 instance exists the example code and dependencies list. As long as a user has access to the AWS account, Studio domain ID, and user profile, they can access the link. Create Studio using JupyterLab 3.0

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Scripts Automotive Engineering Healthcare 72

AWS Machine Learning

JANUARY 9, 2023

In this post, we show you how to get started with Amazon Kendra Intelligent Ranking for self-managed OpenSearch, and we provide a few examples that demonstrate the power and value of this feature. For this tutorial, you’ll need a bash terminal on Linux , Mac , or Windows Subsystem for Linux , and an AWS account. Prerequisites.

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Scripts APIs Engineering Transportation 78

AWS Machine Learning

JULY 29, 2022

In part 1 , we addressed the data steward persona and showcased a data mesh setup with multiple AWS data producer and consumer accounts. The code for this example is available on GitHub. The database is now reflected as a shared database in the consumer account. Build and train ML models using a data mesh architecture on AWS.

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Scripts Analytics Accountability Engineering 71

JivoChat

FEBRUARY 17, 2021

For example, Baymard averaged the results from 44 studies and found that 50% of shoppers will abandon carts because of high extra costs like shipping, tax, and fees. They also found that 28% won’t buy when they are required to create an account to checkout. Mandatory account creation. With 7+ form fields sometimes!

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Abandon rate Sales Accountability Personalization 52

JivoChat

JUNE 9, 2021

Consider an example: A chatbot on a website might ask a visitor what business service or product they would like to learn more about. There are two main kinds of chatbots: Rules-based chatbots are sometimes called decision-tree bots or scripted chatbots. Why is Chatbot Marketing Important? Conduct surveys.

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Chatbots Marketing Upselling Surveys 52

AWS Machine Learning

SEPTEMBER 2, 2022

The Open AI’s GPT-3 model with 175 billion trainable parameters (approximately 350 GB in size) is a good example of this. In this post, we provide an example architecture to train PyTorch models using the Torch Distributed Elastic framework in a distributed data parallel fashion using Amazon Elastic Kubernetes Service (Amazon EKS).

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AWS Machine Learning

DECEMBER 21, 2022

The offline store data is stored in an Amazon Simple Storage Service (Amazon S3) bucket in your AWS account. In this example, we ingest records using the FeatureGroup.ingest() API, which ingests records from a Pandas DataFrame. For an example of how to do this, see the Athena documentation. You can also use the FeatureGroup().put_record

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Scripts Engineering APIs Big data 73

AWS Machine Learning

OCTOBER 1, 2022

You will see how you can continue using open-source libraries in your deep learning training script and still make it compatible to run on both Kubernetes and SageMaker in a platform agnostic way. For this walkthrough, you should have the following prerequisites: An AWS account. How does Kubeflow on AWS and SageMaker help?

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Scripts Engineering Accountability Management 78

AWS Machine Learning

JULY 5, 2022

Lifecycle configurations (LCCs) are shell scripts to automate customization for your Studio environments, such as installing JupyterLab extensions, preloading datasets, and setting up source code repositories. LCC scripts are triggered by Studio lifecycle events, such as starting a new Studio notebook. Apply the script (see below).

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