Call Experts

JULY 27, 2023

In this blog post, we will explore the many benefits of a customer service call center and how it can help businesses deliver exceptional customer experiences. In this blog, we will explore how contact centers have transformed the industry and discuss the key metrics that should be tracked to ensure continued customer satisfaction.

Call Center 52

Call Center Customer Service Multichannel Abandon rate 52

Certified Languages International

OCTOBER 14, 2019

Also know colloquially as “Obamacare,” the Patient Protection and Affordable Care Act (ACA) is a law passed in 2010 that reformed the healthcare system to make health insurance more available and affordable for more people. If you’re at all familiar with contact center analytics, this one won’t get by you. ACA: Affordable Care Act.

Interactive Voice Response 65

Interactive Voice Response Healthcare Education Accountability 65

Call Experts

OCTOBER 5, 2023

In this blog, we’ll explore everything you need to know about call centers and those factors to help you make an informed decision. Whether it’s a contact center for doctors or accountants , these customer service hubs are not merely cost centers but vital touchpoints for building and maintaining strong customer relationships.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

Call Experts

APRIL 8, 2024

In this blog, we’ll explore everything you need to know about call centers and those factors to help you make an informed decision. Whether it’s a contact center for doctors or accountants , these customer service hubs are not merely cost centers but vital touchpoints for building and maintaining strong customer relationships.

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

AWS Machine Learning

SEPTEMBER 9, 2022

This is a guest blog post cowritten with athenahealth. Access to AWS services from Katib and from pipeline pods using the AWS IAM Roles for Service Accounts (IRSA) integration with Kubeflow Profiles. As we noted in the previous section, data scientists perform exploratory data analyses, run data analytics, and train ML models.

Engineering 80

Engineering Healthcare APIs Scripts 80

Stratifyd

DECEMBER 20, 2018

Additionally, we were named as a "Cool Vendor in Analytics" by Gartner and we were just named one of "Charlotte's Best Places to Work" and the 2nd fastest growing company in Charlotte by the Charlotte Business Journal! Key accountabilities & responsibilities. Demonstrated experience writing blog posts.

Marketing 40

Marketing Brand ambassadors Healthcare Scripts 40

JustCall

MARCH 23, 2023

In this blog, we will go in-depth, covering everything from what is IVR (and multi-level IVR) and IVR call centers meaning to their benefits and the steps involved in IVR setups. It is used prominently across industries such as contact centers, healthcare, banking, payment processing, etc. What is IVR or Interactive Voice Response?

Interactive Voice Response 52

Interactive Voice Response Real estate Call flow Scripts 52

Global Response

FEBRUARY 13, 2022

As the customer journey is no longer as streamlined and siloed as it once was—and continues to evolve—the BPO contact center manages all kinds of customer communications, from answering calls and emails, to resolving concerns via web chat or text, and even handling social media accounts and messages. What does a BPO call center do?

Call Center 62

Call Center outsourcing Business Process Outsourcing Telemarketing 62

JustCall

APRIL 12, 2023

In this blog, we will deep-dive to understand the auto dialer functionality. This is why this piece of software can be useful for sales teams, customer support teams, the healthcare sector, the hospitality sector, and so on. Thinking of investing in auto dialer software for your call center or sales team? A wise decision!

Scripts 52

Scripts Sales CRM Contact Center 52

AWS Machine Learning

OCTOBER 10, 2023

Customers often need to train a model with data from different regions, organizations, or AWS accounts. In this blog, you will learn to build a cloud-native FL architecture on AWS. In healthcare, FL has been used to predict mortality of hospitalized patients based on electronic health records from multiple hospitals.

Healthcare 98

Healthcare Telecommunications Analytics Wireless 98

AWS Machine Learning

MARCH 15, 2024

This is a guest blog post written by Nitin Kumar, a Lead Data Scientist at T and T Consulting Services, Inc. In this post, we discuss the value and potential impact of federated learning in the healthcare field. Conclusion Federated learning holds great promise for legacy healthcare data analytics and intelligence.

Healthcare 104

Healthcare Government Best practices Engineering 104

Netomi

FEBRUARY 28, 2022

Those are the two best sources of information in terms of how consumers feel. [We] We] combine this qualitative understanding with insights from the analytics team and work with product teams and engineering to design the best solutions, improve processes, and prevent issues,” she said.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

AWS Machine Learning

NOVEMBER 22, 2023

In this innovation talk, hear how the largest industries, from healthcare and financial services to automotive and media and entertainment, are using generative AI to drive outcomes for their customers. See demos on how to build analytics dashboards and integrations between LLMs and Amazon QuickSight to visualize your key metrics.

Engineering 115

Engineering Best practices APIs Government 115

AWS Machine Learning

JUNE 27, 2023

This blog post is co-written with Marat Adayev and Dmitrii Evstiukhin from Provectus. By enabling effective management of the ML lifecycle, MLOps can help account for various alterations in data, models, and concepts that the development of real-time image recognition applications is associated with.

Engineering 99

Engineering APIs Scripts Entertainment 99

AWS Machine Learning

APRIL 19, 2023

Streaming ingestion – An Amazon Kinesis Data Analytics for Apache Flink application backed by Apache Kafka topics in Amazon Managed Streaming for Apache Kafka (MSK) (Amazon MSK) calculates aggregated features from a transaction stream, and an AWS Lambda function updates the online feature store. Let us know what you think.

Engineering 82

Engineering Analytics APIs Enterprise 82

AWS Machine Learning

NOVEMBER 30, 2023

Carrier is making more precise energy analytics and insights accessible to customers so they reduce energy consumption and cut carbon emissions. Now a developer at a healthcare technology company can ask CodeWhisperer to “import MRI images associated with the customer ID and run them through the image classifier“ to detect anomalies.

APIs 130

APIs Enterprise Best practices Technology 130

AWS Machine Learning

APRIL 13, 2023

or BLOOM, and the text-to-image model Stable Diffusion from Stability AI, can perform a wide range of tasks that span multiple domains, like writing blog posts, generating images, solving math problems, engaging in dialog, and answering questions based on a document. Today’s FMs, such as the large language models (LLMs) GPT3.5

APIs 145

APIs Engineering Best practices Entertainment 145

AWS Machine Learning

OCTOBER 10, 2023

You can use natural language with a conversational chat interface to perform tasks such as creating narratives, reports, and blog posts; answering questions; summarizing notes and articles; and explaining concepts, without writing a single line of code. Prerequisites Complete the following prerequisite steps: Create an AWS account.

Enterprise 106

Enterprise Telecommunications Healthcare Accountability 106