Nicereply

NOVEMBER 16, 2021

Pro: Analytics. The good thing about analytics is that you don’t need to go to any third-party solution. From that point of view, it is a practical thing that you don’t need to create a new account, copy API keys, or worry about incorrect credentials. You have ratings, comments, and analytics in one place.

Surveys 111

Surveys Metrics Analytics Enterprise 111

AWS Machine Learning

JULY 7, 2022

You can use APIs or AWS CloudFormation (see Creating Amazon Lex V2 resources with AWS CloudFormation ) to manage the bot programmatically. Identify user experience metrics – Defining the conversational experience can be hard. You should evaluate the user experience, and invest in an automated testing to generate key metrics.

Best practices 74

Best practices Metrics APIs Accountability 74

AWS Machine Learning

JULY 6, 2023

Depending on the needs, any and all parts of the ML lifecycle can be run in either the customer AWS account or SaaS AWS account, and data and models can be shared across accounts using AWS Identity and Access Management (IAM) policies or third-party user-based access tools. The recommended method is to use IAM roles.

SaaS 74

SaaS Accountability APIs Engineering 74

aircall

JANUARY 25, 2023

Its features include AI, voice, analytics, and workforce management. The best integrations should include a one-click set-up, webhooks and API, computer telephony integration (CTI), contact synchronization, and insight cards. Analytics When it comes to the success of a cloud-based phone system , success is in the details.

Interactive Voice Response 62

Interactive Voice Response call center solutions Analytics APIs 62

NobelBiz

NOVEMBER 27, 2023

This information facilitates performance analysis, accountability, and targeted training and coaching for agents. Integrated Call Center Analytics: Call logging software with built-in call center analytics tools provides valuable insights into call patterns and trends.

Call Logging 59

Call Logging voip Contact center software CRM 59

AWS Machine Learning

NOVEMBER 8, 2023

We have developed a MONAI Deploy connector to AHI to integrate medical imaging AI applications with subsecond image retrieval latencies at scale powered by cloud-native APIs. AHI provides API access to ImageSet metadata and ImageFrames. These two options cover a majority of near-real-time medical imaging inference pipeline use cases.

Healthcare 93

Healthcare APIs Enterprise Engineering 93

CustomerSuccessBox

APRIL 19, 2021

Customer behavior analytics is becoming increasingly an important metric across all industries to understand, engage and retain customers. Further, the focus here will be to capture both user and account usage. Users are always seen as a persona belonging to a specific account. Consumption Metric .

Customer retention 52

Customer retention SaaS APIs Metrics 52

ProProfs Blog

JUNE 26, 2020

Account Administrator. Account Administrator, also known as Admin, manages and configures the customer support software like live chat or help desk for its team members. Application Program Interface (API). Application Programming Interface (API) is a combination of various protocols, tools, and codes. Agent/User.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

JustCall

APRIL 5, 2023

Organizations need to embrace the CSM approach to build a trustworthy relationship with customers and track their performance using customer relationship management analytics. As a part of this process, the customer success manager: Organizes welcome emails Sets up their account Resolves queries, etc. out of 5.

Management 52

Management CRM Analytics Customer retention 52

AWS Machine Learning

SEPTEMBER 1, 2023

These teams are as follows: Advanced analytics team (data lake and data mesh) – Data engineers are responsible for preparing and ingesting data from multiple sources, building ETL (extract, transform, and load) pipelines to curate and catalog the data, and prepare the necessary historical data for the ML use cases.

Engineering 100

Engineering Accountability Construction APIs 100

Aspect

JULY 15, 2020

These scheduling functions include: Schedule Editor, Request Viewer, Personal Account Balances, Group Allowance Account Balances, Trades, Trade Bulleting Board, Intra-day Staffing Balances and Agent Productivity.

contact center workforce 118

contact center workforce Contact Center Real estate Average Handle Time 118

Nicereply

JULY 7, 2020

Customer satisfaction is a fantastic north-pole metric for your support team. We’ve divided the feature sets of all compared apps into 3 main categories: Survey and Distribution options – What metrics can you measure? Analytics and Insights – What can you do with the data you’ve collected? Analytics and Insights.

Surveys 98

Surveys Feedback Metrics APIs 98

AWS Machine Learning

MARCH 13, 2023

With terabytes of data generated by the product, the security analytics team focuses on building machine learning (ML) solutions to surface critical attacks and spotlight emerging threats from noise. The performance of the models is evaluated based on the model-specific metrics (such as F1 score, MSE, or confusion matrix).

Engineering 81

Engineering APIs Metrics Management 81

AWS Machine Learning

JUNE 5, 2023

Desired target metrics, improvement monitoring, and convergence detection monitors the performance of the model and assists with early stopping if the models don’t improve after a defined number of training jobs. Gopi Mudiyala is a Senior Technical Account Manager at AWS. Iaroslav Shcherbatyi is a Machine Learning Engineer at AWS.

APIs 76

APIs Enterprise Benchmark Metrics 76

AWS Machine Learning

SEPTEMBER 16, 2022

As we demonstrate in this post, Hyperband converges to the optimal objective metric faster than most black-box strategies and therefore saves training time. The new Hyperband approach implemented for hyperparameter tuning has a few new data elements changed through AWS API calls. Hyperband with SageMaker. About the authors.

APIs 76

APIs Analytics Metrics Accountability 76

AWS Machine Learning

MARCH 29, 2023

The Independent Evaluation Office (IEO) is a functionally independent office within the UNDP that supports the oversight and accountability functions of the Executive Board and management of the UNDP, UNCDF, and UNV. This API processes the documents and stores the JSON output files in Amazon S3 for postprocessing.

APIs 68

APIs Construction Metrics Technology 68

AWS Machine Learning

DECEMBER 21, 2022

The offline store data is stored in an Amazon Simple Storage Service (Amazon S3) bucket in your AWS account. Apache Iceberg is an open table format for very large analytic datasets. A new optional parameter TableFormat can be set either interactively using Amazon SageMaker Studio or through code using the API or the SDK.

Scripts 72

Scripts Engineering APIs Big data 72

AWS Machine Learning

JUNE 24, 2022

In a previous post , we talked about analyzing and tagging assets stored in Veeva Vault PromoMats using Amazon AI services and the Veeva Vault Platform’s APIs. Anomaly detection – You can share Veeva PromoMats documents to Amazon Lookout for Metrics for anomaly detection.

APIs 71

APIs Healthcare SaaS Engineering 71

Help Scout

MAY 12, 2021

For a subscription business, this is a clear and simple metric. When a frustrated customer demands a refund, wants to close their account, or expresses disappointment with a product, a great customer service rep can often turn it around with a helpful answer, effective listening, and thoughtful questions. Report on “saved customers”.

Customer retention 116

Customer retention Finance Analytics Customer effort 116

AWS Machine Learning

JULY 24, 2023

In this section, we show how to build your own container, deploy your own GPT-2 model, and test with the SageMaker endpoint API. implement the model and the inference API. get_caller_identity()['Account'] region = boto3.Session().region_name He is also passionate about building AI and analytic solutions. client('sts').get_caller_identity()['Account']

APIs 66

APIs Engineering Construction Benchmark 66

aircall

DECEMBER 19, 2022

Analytics. A VoIP platform that offers you analytical insights into your calls can help you increase your communication power and efficiency. Pricing: Starting from $26 per account per month. Call analytics from both also ensure that you track metric efficiency. . Grasshopper. Entry-level integrations: 15.

voip 62

voip Analytics APIs Interactive Voice Response 62

AWS Machine Learning

JANUARY 26, 2024

In addition to awareness, your teams should take action to account for generative AI in governance, assurance, and compliance validation practices. You should begin by extending your existing security, assurance, compliance, and development programs to account for generative AI.

Best practices 120

Best practices Government Engineering Accountability 120

AWS Machine Learning

MAY 3, 2023

Furthermore, SageMaker Processing provides an API interface for running, monitoring, and evaluating the workload. The managed cluster, instances, and containers report metrics to Amazon CloudWatch , including usage of GPU, CPU, memory, GPU memory, disk metrics, and event logging.

Engineering 69

Engineering Metrics APIs Big data 69

aircall

JUNE 11, 2021

2015 — An open API (applied programming interface) technology was invented to allow software applications to sync and share data between them. A discussion of voice communications isn’t complete without VoIP (voice over internet protocol) and an open API (applied programming interface) technology. Telecommunication Now.

voip 62

voip APIs Call Center Telecommunications 62

AWS Machine Learning

APRIL 6, 2023

Overall, Forecast outperformed all other methods based on a backtesting approach (described in the Evaluation Metrics section later in this post) for macro-level sales prediction. The Boto3 API provides the create_auto_predictor function for training an auto prediction model. We evaluated the model performance using the WAPE.

Sales 77

Sales Metrics APIs Marketing 77

AWS Machine Learning

NOVEMBER 16, 2023

These capabilities are essential for demonstrating compliance with regulatory standards and ensuring transparency and accountability in AI/ML workflows. Another important metric is the efficiency for data science users. The following outcomes were achieved: User adoption is one of the key leading indicators for Philips.

Healthcare 86

Healthcare Government Engineering APIs 86

SmartKarrot

JULY 8, 2020

Be it a product or a service, analytics helps you to visualize and understand customer behavior discretely. But when it comes to choosing the right platform for web analytics, you have a plethora of options to choose from. But when it comes to choosing the right platform for web analytics, you have a plethora of options to choose from.

Analytics 10

Analytics SaaS APIs Advertising 10

Cisco - Contact Center

JANUARY 27, 2020

It’s feature-rich, includes APIs for integration with 3rd party applications, and has a full complement of advanced applications available as cloud services. Unlike previous HCS offerings, a basic account can be provisioned in hours, not months, and many of its features enjoy continuous and seamless upgrades.

Contact Center 73

Contact Center contact center solutions Enterprise Cloud contact 73

AWS Machine Learning

OCTOBER 5, 2022

The decision tree provided the cut-offs for each metric, which we included as rules-based logic in the streaming application. At the end, we found that the LightGBM model worked best with well-calibrated accuracy metrics. The second important component of the architecture is Amazon Kinesis Data Analytics for Apache Flink.

Calibration 90

Calibration Engineering Automotive Analytics 90

Amity

SEPTEMBER 25, 2017

I started early on in a blue-collar, manufacturing background doing account management and account services. I then lived in Mexico for a year and did some account management there, which I continued to do when I returned to Michigan. How is your team structured, why, and how has that structure evolved over time?

B2C 0

B2C SaaS Accountability B2B 0

JustCall

APRIL 12, 2023

Native conversation intelligence platform and call analytics to ramp up agent performance Agent performance & coaching: Call monitoring and performance evaluation.

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

CSM Magazine

FEBRUARY 2, 2022

The smart analytics suite will provide an integrated bird-eye view of geography, acquisition, and customer engagement for your emails. Dedicated account manager with superb chat and email support. 100+ pre-built apps integrations, flexible APIs, and free-developer workspace. Contact management and appointment scheduler.

Chatbots 52

Chatbots Sales Enterprise Marketing 52

AWS Machine Learning

AUGUST 14, 2023

With a big focus on state-of-the art retrieval methods and solid evaluation metrics, it provides you with everything you need to ship a reliable, trustworthy application. Prerequisites The first thing to do before we can use any AWS services is to make sure we have signed up for and created an AWS account.

Enterprise 68

Enterprise Scripts Best practices Analytics 68

Amity

SEPTEMBER 25, 2017

I started early on in a blue-collar, manufacturing background doing account management and account services. I then lived in Mexico for a year and did some account management there, which I continued to do when I returned to Michigan. How is your team structured, why, and how has that structure evolved over time?

B2C 60

B2C SaaS Accountability B2B 60

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 99

Analytics APIs Engineering Construction 99

AWS Machine Learning

AUGUST 11, 2022

This post shows you how to use an integrated solution with Amazon Lookout for Metrics and Amazon Kinesis Data Firehose to break these barriers by quickly and easily ingesting streaming data, and subsequently detecting anomalies in the key performance indicators of your interest. You don’t need ML experience to use Lookout for Metrics.

Metrics 69

Metrics APIs Scripts Wireless 69

SmartKarrot

AUGUST 10, 2021

Role: Senior Director, Customer Success – Strategic Accounts Location: San Francisco, CA, US Organization: Checkr, Inc As a Senior Director of Customer Success, you will define and execute on a scalable strategy for driving adoption and growth across the customer base.

Engineering 17

Engineering Best practices APIs Accountability 17