ShepHyken

JULY 20, 2022

Early in her successful modeling career, someone advised her to try to fit in. And, as I thought about this, I realized it’s true for almost every business. . I wrote about this once before, almost four years ago, in an article titled Be Different. While Tyra’s comments were about standing out, it is actually more than that.

Banking 342

Banking Contact Center Customer Service Customer Experience 342

CX Accelerator

JANUARY 14, 2024

We've been on the path to establish the organization as a non-profit to help amplify our mission of equipping CX professionals on every stage of their career journey. Learn more about our board and join using the link below. We have big time news for CX Accelerator! A HUGE piece in this puzzle is the creation of our Board of Directors.

Customer Experience 182

Customer Experience 182

Virtual Live Labs

MARCH 23, 2020

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Virtual Live Labs

MARCH 23, 2020

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130

ShepHyken

JUNE 26, 2023

Work Institute did a massive survey of exit interview investigations, and here’s what they found – Top 5 reasons why employees leave: Reason #1 Career – 24% of the employees leave because they couldn’t see a clear career path. Employers say, ’I wish my employees cared as much about the business as I do.’

Surveys 156

Surveys Personalization Sales Customer Experience 156

CCNG

SEPTEMBER 22, 2022

Sure, some are opening a shop, trying their hands at gig work, changing careers, and certainly some have shifted completely out of the workforce. What does it say about the roles and the work these folks have done in our call and contact centers that leaving seems like a good idea?

CCNG 195

CCNG Contact Center Consulting Consulting 195

CX Accelerator

FEBRUARY 2, 2020

If one of them came to me and asked, “Uncle Jeremy, I’d sure love to follow in your footsteps and pursue a career in customer experience (CX). I first wanted to understand a bit about the educational background of CX professionals and gain insight into their individual journeys to careers in CX. What major should I choose?”.

Customer Experience 320

Customer Experience Journey mapping Entertainment Engineering 320

The Northridge Group

MARCH 8, 2024

These women come from different areas of their lives – from age, stage, geography, and career – but all have one thing in common: grit. NRG is comprised of women (and men) in varying stages of their career and life – some starting out, others moving up. After I had my kids, that’s when my career tanked,” she explains.

Consulting 135

Consulting Consulting Telecommunications Advertising 135

Beyond Philosophy

APRIL 25, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Their low-price but high-quality story is about how the designers find incremental savings and how their engineers find ways to flat pack the products to reduce shipping costs, and so on.

Customer emotions 195

Customer emotions Engineering Education Personalization 195

CCNG

OCTOBER 26, 2022

But, we should never forget that our network is ultimately a set of relationships, and in the end it’s all about people helping each other. Be thoughtful about who is in your network and the best way to connect with them. Your network is always available … wherever you go and throughout your career. Quality trumps quantity.

Best practices 195

Best practices CCNG Benchmark Personalization 195

Beyond Philosophy

FEBRUARY 19, 2022

I have learned a lot about how to win over senior executives. In this episode, we explore the five rules for successfully engaging with senior executives to enhance your career. I share these based on my decades-long career and constant immersion in these skills. Key Ideas to Improve your Customer Experience. How can we help?

Consulting 195

Consulting Consulting Surveys Customer Experience 195

ChurnZero

APRIL 1, 2024

When companies think about investing in their customer base, they are usually thinking about driving product adoption, reducing churn, or even delivering expansion revenue. Rarely are teams thinking about the impact on new logo pipeline. 4: Maintain relationships as customers grow their careers.

B2B 92

B2B SaaS Sales Accountability 92

Beyond Philosophy

JANUARY 4, 2024

This year is about artificial intelligence (AI). ” You might recall when we first learned about the Web, there was an enormous hype about it. However, few had a strategy or even a clue about how to leverage the Web. It’s not unusual to feel jaded about people. The same thing is happening with AI.

Customer centricity 243

Customer centricity Morale Finance Education 243

ShepHyken

MARCH 10, 2023

This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employee engagement. She writes about how companies can adopt a remote workforce and enhance customer service delivery. A big fan of remote working, she believes that the possibilities it offers are endless.

Customer Service 293

Customer Service Employee engagement Customer Support Management 293

Beyond Philosophy

APRIL 20, 2023

So, let’s start at the bottom, my worst decisions, beginning with… Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! However, I knew next to nothing about engineering, or maybe it was actually nothing. Read about them online. Spend time there.

Outbound sales 195

Outbound sales Consulting Consulting Engineering 195

CCNG

MAY 11, 2022

Using a database of 30 million profiles, Zippia, a career research firm, estimated there are over 417,188 call center agents currently employed in the U.S. (We Some are seeking longer tenure and career advancement into management, while others do not see themselves working in a call center long-term. Let's keep it real.

Call Center 195

Call Center outsourcing Agent burnout Business Process Outsourcing 195

ShepHyken

MARCH 31, 2024

I have added my comments about each article and would like to hear what you think too. A celebrity or recognized expert who uses, talks about, and promotes a product or brand is a combination of marketing, sales, and experience. Each week, I read many customer service and customer experience articles from various resources.

Government 201

Government Customer Service B2B B2C 201

ShepHyken

MARCH 5, 2024

They both have successful careers. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. I’d say the entertainers were legends in the industry. Two of them were Bob Dylan and Ringo Starr (of the Beatles). Both are talented beyond words.

Entertainment 201

Entertainment Personalization Customer Service Customer Experience 201

Beyond Philosophy

FEBRUARY 24, 2022

One of the most valuable things I have learned in my career is how to work with senior executives. So, I wanted to share with everybody today five rules for successfully engaging with senior executives to enhance your career. It doesn’t enhance your career as an employee to avoid having a view. Subscribe today right here.

Consulting 221

Consulting Consulting Customer emotions Construction 221

Myra Golden Media

MARCH 22, 2023

My mornings start in the chair with celebrity makeup artist/makeup artistry career educator Tania Russell, who makes me feel like a queen! Learn more about my LinkedIn Learning courses here. Learn about my LinkedIn Learning Courses!

Education 156

Education Customer Experience 156

ShepHyken

MAY 13, 2020

He had surgery and was out for at least the rest of his season—if not his entire career, as he was right-handed and had broken his right arm. For many, this would be the end of a career—but not for this guy. The story was about his comeback and how he overcame the obstacle of potentially being unable to play again.

Customer Service 391

Customer Service Management 391

ShepHyken

SEPTEMBER 5, 2023

And when I refer to happiness , I’m not talking about utter delight or elation. I’m talking about a result that does three things: The customer’s problem, issue or question is resolved or answered. I’ve preached most of my career that resolving issues and managing complaints isn’t just about fixing problems.

Customer Service 207

Customer Service Customer Support Management Customer Experience 207

ShepHyken

JULY 7, 2020

They discuss her career history of using amazing customer experiences as a competitive differentiator, plus a few tips on speaking and presenting. Top Takeaways: Money should not be your main career goal. Customer service and the customer experience is all about how you make the customer feel.

Coaching 314

Coaching Customer Service Personalization Customer Experience 314

ShepHyken

APRIL 1, 2024

I have added my comments about each article and would like to hear what you think too. A celebrity or recognized expert who uses, talks about, and promotes a product or brand is a combination of marketing, sales, and experience. Each week, I read many customer service and customer experience articles from various resources.

Government 190

Government Customer Service B2B B2C 190

Steve DiGioia

OCTOBER 15, 2020

Much can, and has, been said about the best way of approaching a situation or a way of doing business that can be stressful for many. If we are to be more concerned about being liked at work, then don’t expect the boss to pass a coveted opportunity or promotion your way. Learn about your industry. Get Noticed to Get Ahead.

Personalization 279

Personalization 279

Beyond Philosophy

APRIL 29, 2023

If you have been listening to us for a while now, you probably know about our “I’m in a Pickle” podcasts and the “5 Rules” series. 24:39 Colin gets practical about something that there is never enough of in a new business, money, and how to make sure you get what you are owed. Check it out here.

Consulting 195

Consulting Consulting Customer Experience 195

CCNG

SEPTEMBER 14, 2022

About 4-5 months ago I was speaking with an industry colleague and telling my origin story. I was sharing my thoughts that I felt our industry never really does a great job about highlighting the opportunities to learn and create a great career. Again, Until recently. I also happen to be a big fan of the All In podcast.

Contact Center 195

Contact Center Feedback Marketing Technology 195

Beyond Philosophy

APRIL 15, 2023

One of the great things about having a podcast is that we can share information. In this episode, we share some stories about things that have gone wrong. Click HERE to learn more about Professor Ryan Hamilton of Emory University. To learn more about Beyond Philosophy’s Suite of Services Click here.

Consulting 195

Consulting Consulting Customer Experience 195

CCNG

OCTOBER 12, 2022

We all know three things to be true about leadership: First, every leader, at any level, has a different frame of reference, skill set, education, expertise, experience, and level of passion. Second, people naturally gravitate toward what they enjoy doing and what they are passionate about.

Coaching 195

Coaching CCNG Employee engagement Best practices 195

ShepHyken

JANUARY 22, 2024

Instead of eliminating jobs, embracing AI could open new career paths and opportunities for employees. ” About: Anuj Bhalla is the Founder & CEO of  serviceMob , an award-winning software company that helps improve agent performance and enhance customer experience.

Customer Service 201

Customer Service Technology Personalization Customer Experience 201

Beyond Philosophy

FEBRUARY 14, 2020

Social media has changed many things about our lives. Messina, who has a career in tech and tech platforms, recently co-founded and launched a conversational Artificial Intelligence (AI) company called Molly. These are all questions that Messina and other experts ask about the future of brand interaction.

Technology 488

Technology Consulting Consulting Accountability 488

CCNG

APRIL 13, 2022

None of this is entirely black and white, but it should be considered as you ‘rinse and repeat’ your career each day, week, month, year. He recently spoke with CCNG about these perspectives in light of managing and working-from-home for the past year or more. Kevin is VP of Operations with Guardian Protection Services in Hickory NC.

CCNG 195

CCNG Sales Personalization Management 195

Beyond Philosophy

FEBRUARY 25, 2023

Joe Pine, author of The Experience Economy, writes about this battle for customer attention and how they evaluate time given to you in a recent article. We also talk about how some organizations do it well, and some waste our time unapologetically. Moment that rivals some of the most significant in his career. Check it out here.

Surveys 221

Surveys Customer Experience 221

ShepHyken

AUGUST 10, 2020

I have added my comment about each article and would like to hear what you think too. You’ll have to read the article to find out about this one.) Take a few minutes and think about how these five ideas can work for your organization. 10 Tips for Graduates Seeking a Career in Service by Laurie Wilkins. This list is good.

Customer Service 232

Customer Service Customer retention Customer centricity Education 232

24-7 InTouch

FEBRUARY 13, 2024

IntouchCX careers are filled with success stories from around the world, including employees from all different backgrounds progressing their career journeys from agents all the way to senior campus directors and vice presidents of operations working on programs with the world’s most exciting brands.

Contact Center 119

Contact Center Business Process Outsourcing outsourcing Call Center 119