Joe Rawlinson

JUNE 27, 2018

For ecommerce websites, the essential thing is to attract as much relevant traffic as possible. Of course, you need to have a well-designed website, offer quality products, add various incentives, discounts, content, etc. When running an ecommerce store, chances are that you will have a few competitors.

CRM 68

CRM Engineering B2B Best practices 68

JivoChat

SEPTEMBER 22, 2021

Are you an entrepreneur wondering how to start an ecommerce business? The ecommerce industry is a growing market and the prospects for the next years are optimistic, it tends to expand even more. You don’t want to get behind it, right? Define what you are going to sell. According to Statista , 2.14

B2C 52

B2C Sales Marketing B2B 52

Inbenta

JUNE 30, 2021

Chatbots are one of the hottest current trends in customer service. No wonder why almost every business out there that deals with huge amounts of support requests has implemented or is considering the implementation of a chatbot or conversational platform to automate customer interactions. . Benefit Cosmetics. Conclusion.

Chatbots 105

Chatbots Airlines Healthcare Self service 105

JivoChat

MAY 1, 2022

That’s a question that many entrepreneurs ask themselves after launching their ecommerce business. Maybe it’s something that’s on your mind as well. Accessing Google, typing the name of the item you are interested in buying, and checking out the stores that appear on the results have become common. .

Marketing 75

Marketing Advertising Engineering Sales 75

OctopusTech

APRIL 29, 2022

Have you ever wondered how to grow a customer base for your business? This question has left many business owners scratching their heads for centuries. Until the internet came, companies could only influence the customers who visit their stores. Businesses have different reasons to exist in the competition.

Gamification 62

Gamification outsourcing Customer retention Customer advocacy 62

ProProfs Blog

APRIL 26, 2019

Just because you have managed to start up your online business smoothly, you might think that it’s going to be a success immediately. Down the lane, there will be a number of obstacles you need to face and overcome them to make better sales and gain profit. The truth is, the real challenge begins only now!

Customer Support 68

Customer Support Brand ambassadors Marketing Advertising 68

JivoChat

MARCH 28, 2022

Do you want to build a website to boost your business? Website design is a key factor, which impacts how people interact with your pages, feel compelled to follow your calls to action, and how they see your brand too. . Think about your customers and how you can make them feel good.

Construction 75

Construction Analytics Sales Engineering 75

CSM Magazine

JUNE 17, 2021

Recent research on consumer neuroscience explains the impact of consumer’s emotions on the effectiveness of advertising or customer interaction. It explains in detail how deeply the advertisement content or different modes of customer connections influence the emotional response of the consumer and their decision making.

CRM 98

CRM Advertising B2C Finance 98

Anexa BPO

JUNE 2, 2021

We know that the global pandemic has changed many ways in which we function. This includes communicating, conducting business and even consuming. With this shift, we’ve been forced to find creative ways to support many day-to-day activities, both as consumers and business operators. Revenge Spending” .

outsourcing 52

outsourcing Business Process Outsourcing Customer centricity Accountability 52

JivoChat

SEPTEMBER 19, 2021

Choosing which is the best ecommerce platform for creating your online store, whether you are beginning a new business or want to expand your sales to the internet, is a fundamental step to be successful. . Your priorities must be put on the list when deciding on the platform you will use. .

Analytics 52

Analytics B2B Sales Marketing 52

OctopusTech

AUGUST 14, 2023

So you are looking for website redesign services. Maybe you are looking for changes in your products and services, modification of theme, or you are just feeling that your website looks outdated as you are facing a decrease in the site’s traffic and conversion rates.

Engineering 62

Engineering Sales Advertising Technology 62

delighted

JUNE 30, 2022

Every brand loves a happy customer, and knowing that you have recent buyers who love your product enough to give you positive feedback is a great feeling. Beyond their *hopefully high* repeat purchase rate, your happiest customers are also the most likely to recommend your product to their friends and family.

Sales 79

Sales Advertising Surveys Marketing 79

JivoChat

DECEMBER 11, 2022

Do you know how to make a website on GoDaddy? The platform offers you an easy-to-use website builder, which enables you to create different types of websites without requiring any previous experience with coding or design. Whether you want to sell online or not, a business website adds more credibility to a company.

Real estate 75

Real estate Engineering Best practices Analytics 75

Nicereply

MAY 11, 2020

Spend time collecting enough data to geta reasonably reliable picture of your customer loyalty. . Think back to the last time you needed to buy a computer. You consider them easy to use, their customer service is great and the computers last a long time. That’s because you are loyal to Apple.

Customer retention 115

Customer retention SaaS Metrics Surveys 115

ShepHyken

AUGUST 14, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. SEO brings customers to your digital doorstep, and CX makes them stay, engage, and return. He said, “Google the question.”

Customer Service 31

Customer Service Customer retention Engineering Chatbots 31

JivoChat

OCTOBER 24, 2021

Understanding how to choose a WordPress theme, if you are building a website on this platform or already have one in it, is essential to have optimized pages that allow you to attract more visitors, turn leads into customers, and offer an incredible user experience. . A blog, an ecommerce, both?

Customer Support 52

Customer Support Education Best practices Accountability 52

JivoChat

APRIL 11, 2021

Any brick-and-mortar store will greet you with a customer service representative as soon as you walk in — something any online website should aim to replicate. The good news? You can do exactly that with welcome messages. Why Businesses Should Optimize Website and Email Welcome Messages.

Sales 52

Sales Chatbots Best practices Personalization 52

JivoChat

NOVEMBER 18, 2021

Digital marketing has plenty of resources to help increase your business revenue. You can implement several strategies on how to generate leads. Make no mistake, conquering leads isn’t about calling a potential customer or flooding their email boxes when they didn’t even give you their contact information.

Sales 52

Sales Advertising Telemarketing Personalization 52

JivoChat

JULY 14, 2021

Are you swamped with phone calls and support tickets? If your customers are always calling, you need to work on your level of self-customer service. 77% of people view organizations more positively if the company offers self-service options for customers. What Is Self-Customer Service?

Self service 52

Self service Chatbots B2B Customer centricity 52

REVE Chat Blog

MAY 28, 2020

A positive first impression is a vital start to forging a strong relationship with potential customers. Welcome messages act as a great strategy to be a part of the customer journey, understand them more, and provide better understanding of taking the next action to use the product successfully. What is a welcome message?

Feedback 90

Feedback Education Personalization Marketing 90

JivoChat

JANUARY 24, 2022

Keeping a customer costs less than conquering new ones. When you develop strategies towards how to build brand loyalty, you can create a base of consumers that identify with your company’s value and will choose you first if they need a product or service that you offer. .

Advertising 52

Advertising Marketing Customer retention Personalization 52

JivoChat

OCTOBER 22, 2021

Does your company have a website that helps you conquer more leads and customers? Does it represent your brand identity well? If you answered no to one of these questions, it’s time to evaluate how to apply web design best practices to improve your website performance. Develop a simple web design.

Best practices 78

Best practices Construction Engineering B2B 78

JivoChat

JANUARY 20, 2022

Using online course hosting platforms is an opportunity to teach from wherever you are and have students from all over the world. Besides, with more time at home, people started to look for options to learn new things through the internet. You are going to get revenue from each paid enrollment. . Have control of your content.

CRM 52

CRM Sales Marketing Analytics 52

ProProfs Blog

DECEMBER 20, 2019

79% of businesses prefer to use live chat at their website instead of email (61%), phone (44%), and social media (48%) platforms to communicate with customers for instant support. Businesses are using live chat increasingly because live chat instills confidence in the customers. Amazing isn’t it! . What is Live Chat?

Customer Support 124

Customer Support Marketing Sales Wait times 124

Netomi

SEPTEMBER 15, 2021

When you try it out, it takes an agent five minutes to call to check in. Companies around the world are facing a customer service staffing shortage, finding it harder than ever to attract and retain agents. Across industries, ticket volume is spiking as a result of changing customer behavior. A shortage of agents.

Customer Service 52

Customer Service Airlines Call Center Government 52

Comm100

MAY 20, 2022

Customer service expectations have never been higher. The burden now firmly sits with organizations of all sizes and industries to match these expectations – or lose out on business. When today’s customers reach out for support, they want support anytime, anywhere, effortlessly. People expect fast customer service.

Wait times 75

Wait times Benchmark Sales Personalization 75

LiveChat

MARCH 9, 2018

Wouldn’t it be great if you could sell on Instagram? As one of the fastest growing communities has rapidly grown to 800 million monthly users , the lucrativeness of using Instagram for eCommerce has increased as well. More and more companies opt for building their businesses on Instagram. Any proof needed?

Advertising 28

Advertising Sales Accountability Marketing 28

delighted

JUNE 13, 2019

leading or double-barreled questions) can negatively impact your survey results. In our context of customer feedback surveys, bias has a less loaded meaning: it is a “systematic error introduced into sampling or testing by selecting or encouraging one outcome or answer over others.” Your results will contain a sampling bias.

Surveys 56

Surveys Feedback Construction Best practices 56

JivoChat

JUNE 5, 2023

Building a successful ecommerce online store is a challenging task, mainly when considering the highly competitive environment your business will be in. After all, different from a physical store, on the internet you are competing against companies from all over the world. Check out the article and discover more.

Analytics 75

Analytics Marketing B2B Sales 75

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Organic Mobile Experiences Blur Channel Lines.

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40

LiveChat

JUNE 12, 2018

Ecommerce can definitely harness that power showing products in an impactful way. Video content allows you to show off your product in real life and build up more trust on your brand. I bet you probably knew all that but you‘re wondering how to rank your video higher in YouTube.

Engineering 31

Engineering Entertainment Marketing Management 31

JivoChat

MAY 8, 2023

If you want to learn how to sell clothes online, here is good news: it may be simpler than you think. When you have a business plan, use the right tools to put the products available, and know how to promote your brand, it’s possible to quickly start earning and build a successful brand.

Analytics 75

Analytics Sales Marketing B2B 75

JivoChat

APRIL 4, 2022

How to evaluate if your ecommerce performance is going towards the expected results? How can you identify what needs to be changed? When you define the ecommerce KPIs (key performance indicators), they function as guides and help you measure the results. What Are Ecommerce KPIs?

Abandon rate 75

Abandon rate Customer retention Sales Benchmark 75

JivoChat

JULY 9, 2023

Using one of the best website builders for photographers can make a real difference in having an incredible online portfolio to showcase your work. As a photographer, the center of your work is the images, and they must be highlighted in a space where you can show potential customers all your talent.

Engineering 75

Engineering Analytics Customer Support Best practices 75

JivoChat

FEBRUARY 14, 2022

In such a competitive market as the digital one, learning how to increase ecommerce conversion rate, to turn leads into customers, is a big challenge many companies face, from different sectors. . Several factors can influence online sales, starting from being seen by your target audience. Use an Attractive Design.

Sales 52

Sales Marketing Personalization Advertising 52

JivoChat

JUNE 11, 2023

Learning how to make an online store may be simpler than most people think as long as you can count on efficient tools. It’s possible to find several solutions on the internet that were developed to help you create an ecommerce website without having to know how to code or being a design expert.

B2B 75

B2B Sales Analytics Marketing 75

ProProfs Blog

MAY 28, 2020

People think of loyalty as a customer for a lifetime, but it is really much simpler than that. No matter if you own a mom and pop shop at a street corner or run a multinational apparel brand, loyal customers are driving your business forward, one transaction at a time. . It’s about the next time, every time.

Customer Experience 139

Customer Experience Multi-channel support Feedback Customer Support 139