CSM Magazine
JULY 22, 2022
So, where will be in 2030? With ‘6G’ already slated for launch in 2030, service as we know it could change. Here we have outlined our top five predictions for service in 2030. The metaverse: virtualisation and service. Self-service and sustainability: the evolution of product design.
CSM Magazine
FEBRUARY 14, 2024
Looking at phone data helps businesses know what customers want, where people ask about solar in big numbers, when they call most often, and how well different ways of advertising like internet ads or social media posts work. Call analytics help you understand your customers and what they need. billion by the end of 2030.
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CSM Magazine
JANUARY 22, 2024
Customer service is a crucial aspect of any business, as it can affect customer satisfaction, retention, and loyalty. However, providing high-quality customer service can be challenging, especially in the era of digital transformation, where customers expect fast, personalized, and seamless interactions across multiple channels.
CSM Magazine
FEBRUARY 28, 2023
As the newest generation of consumers enters the marketplace, companies have to ask themselves: is their customer service ready for Gen Zalpha? In this article, we’ll look at the importance of preparing for Generation Zalpha’s needs, and how businesses can make sure that their customer service is ready for them.
Global Response
DECEMBER 21, 2023
Customer service outsourcing is a huge industry, resulting in approximately $525 billion dollars of spend every year, in fact. But if you’re not outsourcing your customer service yet, it may seem like a big project that’s not necessarily worth the investment. What is Customer Service Outsourcing?
Peter Lavers
FEBRUARY 3, 2021
As an independent customer experience expert on the SAS Collaborators Programme, I’m delighted to have my new blog “Why treating customers fairly should be a top priority” published on their EX2030 Blog Hub. It caught my eye because this is very likely to be a causal factor of behavioural change post COVID-19.
JustCall
AUGUST 8, 2023
The North Star for customer-first organizations is building a symbiotic relationship between AI and CX balancing human capabilities and technical skills. billion by 2030. In this guide, we will cover everything you need to know about how AI can improve customer experience. What Is AI Customer Experience? The list goes on.
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