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Consumer Loyalty 2030

Peter Lavers

In his second blog written as part of the SAS UK Collaborators programme reviewing the SAS / Futurum “Experience 2030” report , Peter Lavers digs deeper into the question regarding what will drive customer loyalty in the future (up to 2030).

Marketing 130
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Five Predictions For 2030: Real Life Service In A Virtual World

CSM Magazine

So, where will be in 2030? With ‘6G’ already slated for launch in 2030, service as we know it could change. Here we have outlined our top five predictions for service in 2030. What 6G will bring in 2030 is the sort of data speeds that can turn today’s science fiction into reality. It is going to accelerate.

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Data Analytics: The Key to Better Patient Acquisition

The Northridge Group

Fortunately, organizations can use the digital ecosystem to their advantage and enhance patient acquisition capabilities with data analytics. The healthcare data analytics market has been growing at a 1 5.3% billion by 2030. This market has been experiencing such rapid growth for one reason: data analytics works.

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The Role Call Analytics Plays in Solar Marketing Strategies

CSM Magazine

Call analytics help you understand your customers and what they need. Call analytics records info about incoming calls like numbers, how long they last, time of day, and place. Using call analytics to find your best marketing channels makes the most of your money spent on marketing. billion by the end of 2030.

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Why treating customers fairly should be a top priority

Peter Lavers

I’ve been delving into the detailed results and findings from their latest piece of CX research EXPERIENCE 2030: Has COVID-19 Created a New Kind of Customer ? and in it the “Company acts responsibly and shows compassion” turns out to be a key factor that informs buying decisions.

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Trust is not a binary on/off switch

Peter Lavers

The blog was prompted by the SAS / Futurum “Experience 2030” report that addressed the question of “trust in organizations to protect and not abuse your personal data”. They argue that if it’s a switch then it’s more like a dimmer switch – yes, there’s a definite ‘off’ and ‘fully on’, but there’s also a range in between!

B2B 130
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Artificial Intelligence and Customer Experience: The Beginner’s Guide

JustCall

billion by 2030. Intelligent analytics helps preempt customer needs. AI-driven predictive analytics to forecast customer behavior Imagine if a company could predict when you would like to purchase a certain item and offer proactive suggestions in advance, wouldn’t that be great? Let’s get to it. The list goes on.