Consumer Loyalty 2030

Peter Lavers

In his second blog written as part of the SAS UK Collaborators programme reviewing the SAS / Futurum “Experience 2030” report , Peter Lavers digs deeper into the question regarding what will drive customer loyalty in the future (up to 2030).

Trust is not a binary on/off switch

Peter Lavers

The blog was prompted by the SAS / Futurum “Experience 2030” report that addressed the question of “trust in organizations to protect and not abuse your personal data”. Why building, protecting and recovering Trust is a business imperative.

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Keeping customer experience human in a digital future

Peter Lavers

In it he explores how market disruption leads to pressurised sales and service environments across sectors, and draws from the findings of the SAS / Futurum “Experience 2030” report to review the trends of digital transformation and insight-driven customer engagement that will continue and increase.

Sales 28

Verint Speakers: AI and Automation, IVAs, Global Research Findings

Verint

Smooth Sailing Ahead with Analytics and Automation”. ET, Verint’s Greg Sherry, vice president, marketing, will host leaders from a major cruise line to explore key insights and experiences on “Smooth Sailing Ahead with Analytics and Automation.”

4 Suggestions to Help Prepare for the Millennial Tsunami

Noble Systems

Regardless what call you them they are nearly 98 million young adults born between 1980 and 2000 and by 2020 they will represent nearly 50% of the workforce, by 2030 as much as 75%. Millennials are very analytical and practical when it comes to learning and implementing their skill set.

Three AI Applications to Transform Your Customer Interactions

inmoment

trillion opportunity by 2030 with greater investment in AI. Products ranged from big data analytics to speech recognition to advanced decision making to predictive technology. Could there be value lying dormant in your company? Claire Fastier gives three examples of AI unlocking efficiency and opening avenues for your customer like never before. Artificial intelligence is everywhere.