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Five Predictions For 2030: Real Life Service In A Virtual World

CSM Magazine

So, where will be in 2030? With ā€˜6Gā€™ already slated for launch in 2030, service as we know it could change. Here we have outlined our top five predictions for service in 2030. The metaverse: virtualisation and service. Self-service and sustainability: the evolution of product design.

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The Hybrid Contact Center Workforce of 2030

DMG Consulting

The Hybrid Contact Center Workforce of 2030. It’s 2030, and one of your agents is making mistakes. But because it is a robot thatā€™s malfunctioning, you donā€™t need to give it a warning; you do need to get it fixed rapidly, as itā€™s hurting your customer service performance. 11/26/2019. By Donna Fluss.

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12 Interesting Rounds of Funding for SaaS Customer Service platforms

CSM Magazine

Customer service is a crucial aspect of any business, as it can affect customer satisfaction, retention, and loyalty. However, providing high-quality customer service can be challenging, especially in the era of digital transformation, where customers expect fast, personalized, and seamless interactions across multiple channels.

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Customer Service in the Metaverse: Navigating the Future of Virtual Support

CSM Magazine

Welcome to the dawn of a new era in customer service, where the metaverse is rapidly transforming how businesses interact with their customers. With 60% of internet users projected to engage in metaverse environments by 2030, the urgency to adapt customer support strategies has never been more critical.

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Is Your Customer Service Ready for Gen Zalpha?

CSM Magazine

As the newest generation of consumers enters the marketplace, companies have to ask themselves: is their customer service ready for Gen Zalpha? In this article, we’ll look at the importance of preparing for Generation Zalpha’s needs, and how businesses can make sure that their customer service is ready for them.

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Your Guide to Navigating the World of Customer Service Outsourcing

Global Response

Customer service outsourcing is a huge industry, resulting in approximately $525 billion dollars of spend every year, in fact. But if youā€™re not outsourcing your customer service yet, it may seem like a big project thatā€™s not necessarily worth the investment. What is Customer Service Outsourcing?

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Checking in on the South African BPO Industry

Outsource Consultants

First, the South African BPO market is booming, with a growing number of providers offering a wide range of services. Second, South Africa has a high rate of in-office agents, which is important for many US companies that value customer service and security.