Consumer Loyalty 2030

Peter Lavers

In his second blog written as part of the SAS UK Collaborators programme reviewing the SAS / Futurum “Experience 2030” report , Peter Lavers digs deeper into the question regarding what will drive customer loyalty in the future (up to 2030).

Keeping customer experience human in a digital future

Peter Lavers

Top customer experience expert and influencer Peter Lavers has posted a new blog in collaboration with SAS Software UK. It’s entitled Delivering a ‘human’ customer experience in a future that’s increasingly ‘digital’.

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Trust is not a binary on/off switch

Peter Lavers

The blog was prompted by the SAS / Futurum “Experience 2030” report that addressed the question of “trust in organizations to protect and not abuse your personal data”. Why building, protecting and recovering Trust is a business imperative.

Verint Speakers: AI and Automation, IVAs, Global Research Findings


Customer Interview Series. Smooth Sailing Ahead with Analytics and Automation”. ET, Verint’s Greg Sherry, vice president, marketing, will host leaders from a major cruise line to explore key insights and experiences on “Smooth Sailing Ahead with Analytics and Automation.”

Three AI Applications to Transform Your Customer Interactions


Claire Fastier gives three examples of AI unlocking efficiency and opening avenues for your customer like never before. trillion opportunity by 2030 with greater investment in AI. The application of AI to improve customer experience is particularly on the rise. Products ranged from big data analytics to speech recognition to advanced decision making to predictive technology. Automate simple customer interactions.

The Impact of AI in Financial Services


Beauty brands have incorporated augmented reality into apps, allowing customers to virtually test the latest summer shade of lipstick, automakers are developing self-driving trucks to improve productivity, fuel efficiency, and traffic on highways, and the healthcare industry is using AI and MRI image recognition to drastically reduce stroke diagnosis times. In fact, analysts estimate that AI will save the banking and financial services industries more than $1 trillion by 2030.