Humans vs. AI in Customer Service … It’s Complicated

Fonolo

We got a lot of feedback on last week’s blog , both in private and in public (see this thread on LinkedIn, for example). Contemplating the eventual fate of humans in the customer service process leads to some spicy conversations.

CLI’s Video Remote Interpreting Language List Doubles to Keep Up with Demand

Certified Languages International

The outlook for interpreters looks good — according to the Bureau of Labor Statistics, employment for interpreters and translators is expected to grow by 18% through 2026. When clients approach us with the need for interpreters in a new language, we listen.

Humans vs. AI in Customer Service … It’s Complicated

Fonolo

We got a lot of feedback on last week’s blog , both in private and in public (see this thread on LinkedIn, for example). Contemplating the eventual fate of humans in the customer service process leads to some spicy conversations.

4 trends forcing companies to compete on customer experience

aircall

By 2026, that average tenure is expected to shrink to just 14 years. What gives your company its competitive advantage? Inside most organizations, the assumed answer still falls into one of these four categories: Superior products. Cheaper prices. Smarter promotions. Better placements. But as marketers debate which of The 4 Ps will deliver their big break, the marketplace is pointing toward an inconvenient truth: Sooner or later, every business will have to compete on customer experience.

Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

Wikibon predicted that enterprise cloud spending is growing at a 16% compound annual growth (CAGR) run rate between 2016 and 2026.