Cloud telephony is set to reach a value of US$42 billion by 2026


between 2018 and 2026. million by 2026. As we’ve blogged about before, migrations to the cloud are well underway for contact centres worldwide. Projected growth of cloud telephony.

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Tips for How to Get a Job in Software Development with Origin Code Academy


Bureau of Labor Statistics , the job market for software developers is expected to grow 24 percent from 2016 to 2026. The job market for software developers is expected to grow 24 percent from 2016 to 2026. There’s a burning question floating around out there, one we hear a lot here at MindTouch. How, oh how to get a job in software development? It’s a question on a lot of people’s minds, especially as this field continues to grow in demand.

HIMSS 2019: Healthcare’s Next Big Moves

Revation Systems

healthcare economy by 2026. Advancements in technology have significantly changed all aspects of the healthcare industry, resulting in higher-quality, more convenient care to patients.

For Technical Writers, The Future Looks Bright


Employment of technical writers is projected to grow 11 percent from 2016 to 2026, faster than the average for all occupations. It’s no secret that we’re partial to our friends in the knowledge base and support ecosystem. Technical writers, especially. The help content they create is, after all, central to a successful self-service support model.

CLI’s Video Remote Interpreting Language List Doubles to Keep Up with Demand

Certified Languages International

The outlook for interpreters looks good — according to the Bureau of Labor Statistics, employment for interpreters and translators is expected to grow by 18% through 2026. When clients approach us with the need for interpreters in a new language, we listen.

Humans vs. AI in Customer Service … It’s Complicated


We got a lot of feedback on last week’s blog , both in private and in public (see this thread on LinkedIn, for example). Contemplating the eventual fate of humans in the customer service process leads to some spicy conversations.

4 trends forcing companies to compete on customer experience


By 2026, that average tenure is expected to shrink to just 14 years. What gives your company its competitive advantage? Inside most organizations, the assumed answer still falls into one of these four categories: Superior products. Cheaper prices. Smarter promotions. Better placements. But as marketers debate which of The 4 Ps will deliver their big break, the marketplace is pointing toward an inconvenient truth: Sooner or later, every business will have to compete on customer experience.

Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

Wikibon predicted that enterprise cloud spending is growing at a 16% compound annual growth (CAGR) run rate between 2016 and 2026.