Cloud telephony is set to reach a value of US$42 billion by 2026

Spearline

between 2018 and 2026. million by 2026. As we’ve blogged about before, migrations to the cloud are well underway for contact centres worldwide. Projected growth of cloud telephony.

voip 52

Tips for How to Get a Job in Software Development with Origin Code Academy

Mindtouch

Bureau of Labor Statistics , the job market for software developers is expected to grow 24 percent from 2016 to 2026. The job market for software developers is expected to grow 24 percent from 2016 to 2026. There’s a burning question floating around out there, one we hear a lot here at MindTouch. How, oh how to get a job in software development? It’s a question on a lot of people’s minds, especially as this field continues to grow in demand.

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Call Center Statistics You Should Know

Callminer

billion by 2026, registering a healthy CAGR in the forecast period of 2019-2026.

Global Customer Self-Service Software Market Is Booming With an Annual Growth Rate of 18.4%

Answer Dash

in the forecast period of 2019 to 2026. The global customer self-service market is booming, with a compound annual growth rate (CAGR) of 18.4%. In other words?

For Technical Writers, The Future Looks Bright

Mindtouch

Employment of technical writers is projected to grow 11 percent from 2016 to 2026, faster than the average for all occupations. It’s no secret that we’re partial to our friends in the knowledge base and support ecosystem. Technical writers, especially. The help content they create is, after all, central to a successful self-service support model.

Spearline and Amazon Web Services Partnership

Spearline

The cloud telephony services market is expected to reach 42 billion dollars by 2026. Technology has revolutionized the way in which modern organizations do business.

Humans vs. AI in Customer Service … It’s Complicated

Fonolo

We got a lot of feedback on last week’s blog , both in private and in public (see this thread on LinkedIn, for example). Contemplating the eventual fate of humans in the customer service process leads to some spicy conversations.

HIMSS 2019: Healthcare’s Next Big Moves

Revation Systems

healthcare economy by 2026. Advancements in technology have significantly changed all aspects of the healthcare industry, resulting in higher-quality, more convenient care to patients.

4 trends forcing companies to compete on customer experience

aircall

By 2026, that average tenure is expected to shrink to just 14 years. What gives your company its competitive advantage? Inside most organizations, the assumed answer still falls into one of these four categories: Superior products. Cheaper prices. Smarter promotions. Better placements. But as marketers debate which of The 4 Ps will deliver their big break, the marketplace is pointing toward an inconvenient truth: Sooner or later, every business will have to compete on customer experience.

Humans vs. AI in Customer Service … It’s Complicated

Fonolo

We got a lot of feedback on last week’s blog , both in private and in public (see this thread on LinkedIn, for example). Contemplating the eventual fate of humans in the customer service process leads to some spicy conversations.

How an SMS Bot can revolutionise the education industry

JustCall

education market was valued at around USD 1,350 billion in the year 2017 and it is expected to reach approximately USD 2,040 billion by 2026. A report by Zion Market Research states that the U.S.

48 retail survey questions for the customer feedback you need

delighted

However, while it’s projected that as many as 75,000 retail stores could close their doors by 2026, analysts still expect that 75% of retail buying in 2026 will still happen in physical stores. With retail stores filing for bankruptcy and closing left and right (Barney’s, Forever 21, Toys R Us, Sears, etc.), it’s evident that retail shopping is going through a change: the so-called “ retail apocalypse.”.

Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

Wikibon predicted that enterprise cloud spending is growing at a 16% compound annual growth (CAGR) run rate between 2016 and 2026.

Delighted's retail customer experience guide for 2020 and beyond

delighted

According to the Washington Post, 75,000 brick and mortar stores are expected to close by 2026. Historically, the backbone of retail has been predicated around selling goods from a physical location. In the pre-internet days, department, warehouse, discount, big box, and mom-and-pop stores were where consumers would purchase goods for personal use. Retail customer experience was predicated around these physical elements and touchpoints: Are the employees helpful?