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New figures reveal cloud telephony set to reach US$ 52.3 Billion by 2026


In April 2019, we wrote that cloud telephony services market revenue was set to reach US$ 42 Billion by 2026. Billion by 2026, at a Compound Annual Growth Rate (CAGR) of 21.4% Billion by 2026 appeared first on Spearline. during the forecast period. The post New figures reveal cloud telephony set to reach US$ 52.3

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Here’s Why Voice Channels Will Remain Evergreen in Call Centers


In fact, by 2026, Gartner predicts that 75% of customers will call service lines due to loneliness — not because they have a customer service issue. Human-centric channels like voice, email, and live chat with a human remained in the top three spots.


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Cloud telephony is set to reach a value of US$42 billion by 2026


between 2018 and 2026. million by 2026. Now, recent research by Transparency Market Research has confirmed the mass migration is set to continue, with cloud telephony forecast to grow at a compound annual growth rate of 17.2% This leaves them predicting that cloud telephony services market revenue will reach US$ 41,768.3

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5 Top Customer Service Articles of the Week 10-25-2021


billion by 2026, representing a 30.9% (CMSWire) Chatbots continue to handle an increasing amount of customer support and other B2C and B2B interactions. Reports and Data expect the global chatbot market to reach $10.08 compound annual growth rate from the $1.17 billion market of 2018.

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Outsourcing Customer Service Is Cost Effective and Process Efficient


By 2026, the market volume of the business process outsourcing sector is on track to surpass $4 billion, and there's a reason why that figure is so high. Companies have woken up to the fact that third-party service providers can up the company's game without being a drain on in-house resources.

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Top 5 Use Cases of Chatbots in Healthcare


million by 2026, registering a CAGR of 14.5% from 2019 to 2026. Last Updated on April 8, 2022 The global healthcare chatbots market accounted for $116.9 million in 2018 and is expected to reach a whopping $345.3 Take a moment. Let that sink in. Over the last couple of years, especially since the onset of [.].

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Ce que le décret américain sur l'intelligence artificielle signifie pour votre entreprise


2 Answering critical questions It comes at a critical time for AI: According to an Emerging Markets Research report, the global AI market is expected to reach a value of $6 trillion by 2026. 3 The order clarifies some of the questions that any company looking to add AI to its workflow will have to address in the months and years to come. “If