Playvox
APRIL 4, 2023
The Role Of Customers In Agents’ Emotional State As we’ve discussed, negative behavior from customers can affect how agents do their jobs and can sometimes cause them to avoid interactions to get a break from the stress. But a new problem is emerging.
Balto
FEBRUARY 6, 2023
Subscribe for weekly insights from the Conversation Excellence Lab A People Person’s Dream Job By 2026, Gartner predicts that 75% of customers will call service lines due to loneliness, not because they have a customer service issue. Gartner Predicts That By 2026, 75% of Customers Will Call Customer Service and Support Due to Loneliness.
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Comm100
FEBRUARY 21, 2023
It’s estimated that by 2026, 1 in 10 agent interactions will be automated , saving $80 billion in labor costs. Introducing an AI chatbot can help to improve agent workloads by handling the repetitive questions that often lead to agent burnout. from 2023 to 2030. So why all this interest?
Balto
NOVEMBER 2, 2023
According to Gartner, utilizing AI chatbots could save contact centers up to a total of $80 billion in labor costs by 2026. These inefficiencies can be a result of low agent morale, high turnover rates, agent burnout, and a lack of self-service channels.
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