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DMG Consulting Releases 2022 – 2023 Interaction Analytics for the Enterprise Report

DMG Consulting

DMG Consulting Releases 2022 – 2023 Interaction Analytics for the Enterprise Report. What: Releases 2022 – 2023 Interaction Analytics for the Enterprise report . Real-time analytics, the underlying technology that powers real-time guidance (RTG) and next-best-action (NBA) solutions, is critical to the future of contact centers.

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How Artificial Intelligence is Changing CX in the Contact Center

Fonolo

Gartner reports that AI chatbots alone can save the contact center industry up to $80 billion in annual labor costs by 2026. Call analytics. Analytics have always been a big part of operating a successful call center and delivering a great customer experience. By 2031, the savings could grow to $240 billion.

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Global Customer Success Software Market share: 2022 Edition

CustomerSuccessBox

million in USD (2026). from 2021 – 2026. The accelerating growth in the customer success industry is due to: Digitization, Increased volume of data, and Advanced analytics solutions. Analytics is one of the solutions in the platform that works on real-time data to give actionable insights. It will grow from 978.22

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Call Center Statistics You Should Know

Callminer

Tools like speech analytics solutions help monitor QA, ensure compliance, and provide insights that aid in agent performance management , as well. billion by 2026, registering a healthy CAGR in the forecast period of 2019-2026. Sales Pursuits. The introduction of AI in call centers may revolutionize the industry.

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The Great AI Paradox for Contact Centre Agents

CSM Magazine

Leading research and consulting firm Gartner predicts that Conversational AI will reduce contact centre labour costs by $80billion in 2026 and over the same period, one in 10 agent interactions (10%) will be automated, an increase from an estimated 1.6% of interactions today.

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Conversational AI: Trends to Watch in 2023

SmartAction

Moreover, Gartner estimates that one in 10 agent interactions will be automated by 2026, an increase from the current 1.6% Trend #3: Actionable Intelligence Another burgeoning Conversational AI trend in 2023 relates to data, analytics and “actionable intelligence” around the conversational sides of a business.

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What Do Consumers Think About AI?

Balto

billion by the year 2026. Global Call Centers Artificial Intelligence (AI) Market Trajectory & Analytics, 2020-2021 & 2022-2026. By the end of the year, 20% of agents across contact centers are expected to be AI-enabled. Similarly, the market for AI technology in the contact center is expected to reach $3.5 BusinessWire.