HIMSS 2019: Healthcare’s Next Big Moves

Revation Systems

healthcare economy by 2026. The new Reva Agent Advisor solution offers extended capabilities to provide call center agents with real-time analytics on their own vocal tone, mood and sentiment while interacting with a customer or a patient.

Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

Wikibon predicted that enterprise cloud spending is growing at a 16% compound annual growth (CAGR) run rate between 2016 and 2026. This is where big data and predictive analytics come into play.