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Top 5 Customer Service & CX Articles for Week of January 1, 2024


13 Tips For Responding To Negative Feedback On Social Media by Forbes Communications Council (Forbes) No matter what type of business you run or how well you run it, it seems no business is safe from negative comments on social media. My Comment: The articles featuring predictions and trends for 2024 continue to flow into my inbox.

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Unlocking Success in 2024 With These 6 Essential Learnings From 2023

Beyond Philosophy

So, without further ado, here are the six learnings from 2023 that I hope help you as we head into 2024, starting with: Learning #1: Accomplishments in your personal and professional life require preparation and luck. Attending a conference to share projects and get feedback is an excellent way to help you navigate your career.


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Product News – January 2024


Lumoa Product News for January 2024 Hey everyone! GPT Summaries Improvements The AI that we use to create GPT summaries has been refined and improved, thanks to your feedback! You will even be able to click on that part of the summary to load the associated feedback. Let’s get started! Stay tuned for this future release!

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Top 5 Customer Service & CX Articles for Week of February 19, 2024


They are often used interchangeably by businesses, but understanding the difference is crucial for businesses looking to thrive in 2024 and beyond. 6 Ways Businesses Will Be Leveraging Tech For Customer Experience In 2024 by ( Customer experience has fundamentally changed. Shameless plug!)

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

Are you having trouble trying to decipher impractical or conflicting feedback? 🗓 February 1st, 2024 at 9:30am PST, 12:30pm EST, 5:30pm GMT 💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Register today to save your seat!

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Elevating Customer Support: Five Goals to Strive for in 2024


Embrace Omnichannel Support In 2024, customers expect seamless support across various channels. In 2024, businesses should focus on proactive support strategies, such as predictive analytics and AI-driven insights, to identify potential issues and address them before customers even realize there's a problem.

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2024 New Year Message from COO, Lon Baker


As we joyfully welcome the promising dawn of the 2024 New Year, we celebrate the remarkable strides VirtualPBX made in 2023, a year that witnessed our fastest growth yet! Looking ahead to the unfolding year, 2024 holds even more transformative plans, featuring innovative solutions like real-time contact center and POTS replacement.