Top 5 Customer Service & CX Articles for Week of January 1, 2024
ShepHyken
JANUARY 1, 2024
13 Tips For Responding To Negative Feedback On Social Media by Forbes Communications Council (Forbes) No matter what type of business you run or how well you run it, it seems no business is safe from negative comments on social media. My Comment: The articles featuring predictions and trends for 2024 continue to flow into my inbox.
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