Top 5 Customer Service & CX Articles for Week of July 1, 2024
ShepHyken
JUNE 30, 2024
Regularly collect feedback from staff through surveys, meetings, or suggestion boxes to identify customer pain points and opportunities for improvement. CX Makeover: 11 Ways to Improve Customer Experience by Ken McMahon (Nextiva) Employees interact with customers every day and are a valuable source of CX knowledge.
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