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Text Analytics in Customer Feedback: The CXO’s Secret Weapon


After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t).

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Elevating Customer Support: Five Goals to Strive for in 2024


Embrace Omnichannel Support In 2024, customers expect seamless support across various channels. In 2024, businesses should focus on proactive support strategies, such as predictive analytics and AI-driven insights, to identify potential issues and address them before customers even realize there's a problem.


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New year, new CS: 2023 recap and what’s to come in 2024


As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. We also developed nine new integrations across multiple categories, including product analytics , revenue intelligence, email, and calendar tools , as well as two new partnerships with ESG and Higher Logic.

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The top 2024 customer success trends predicted by industry experts


Expanded roles and responsibilities: how will customer success evolve in 2024? 2024 will be the year that CS teams create and execute on segment-specific playbooks that combine products, service offerings, and proactive engagements that align to value.” We asked ChurnZero’s industry network of CS experts to weigh in.

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How to Upgrade to an Advanced Customer Experience Strategy


Is your CX strategy up to the task of meeting customers’ expectations going into 2024? I n the coming months, as 2024 brings new changes and trends, the CX industry is going to be shaped by the following movements. More Data-Driven Analytics Advanced analytics is enhancing the CX industry.

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DMG Consulting Releases 2020 – 2021 Interaction Analytics Product and Market Report

DMG Consulting

DMG Consulting Releases 2020 – 2021 Interaction Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2020 – 2021 Interaction Analytics Product and Market Report.

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New Year, New Plans


Fast forward seven years, and tons of amazing customer feedback, today we’re trusted by over 6,000 customers based in 80+ countries. Over the years, we have made many product enhancements based on the feedback from our customers. Your feedback and continued support mean the world to us. Do drop me a line at