TeamSupport
DECEMBER 20, 2023
Embrace Omnichannel Support In 2024, customers expect seamless support across various channels. Implementing advanced customer relationship management (CRM) systems can help streamline information, allowing agents to provide more personalized and efficient support. Needless to say, the stakes are high.
delighted
APRIL 26, 2024
Following that launch, we prioritized listening to your customer feedback, holding over 100 product-focused conversations to learn what you loved or didn’t love about the product. With this feedback in mind, we focused our Q1 roadmap on bridging that gap and transforming Delighted Surveys into a guided survey experience.
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customer sure
MARCH 12, 2024
Can AI really better-inform the actions we should be taking as a result of customer feedback? Trend 2: Breaking down Silos Every year, more companies gather more feedback from more customers. This feedback (both quantitative and qualitative) can’t sit in isolation. Start small and grow. Don’t try and boil the ocean.
JustCall
APRIL 23, 2024
Call transcripts and summaries : One of your high-value customers gave you extensive feedback on why your product or service fails to meet their needs. Predictive dialer features for managers CRM integration : Look for a predictive dialer that can integrate with your CRM, ideally via a two-way sync.
JustCall
APRIL 9, 2024
Features to look out for in a VoIP dialer Here are six key features you should prioritize in a 2024 VoIP dialer: Advanced auto dialing: Automate the dialing process with features like auto dialing, predictive dialing, and progressive dialing. To improve overall efficiency Streamline CRM workflow with seamless data syncing.
Lumoa
APRIL 28, 2024
More than 80% of business leaders see customer experience as a growing priority in 2024. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting. If you’re reading this blog post, you are probably one of them. Which Platform Fits Your Needs?
Lumoa
FEBRUARY 14, 2024
Is your CX strategy up to the task of meeting customers’ expectations going into 2024? I n the coming months, as 2024 brings new changes and trends, the CX industry is going to be shaped by the following movements. This CRM software will need AI and machine learning (ML) features to present a meaningful analysis of all that data.
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