Lumoa

APRIL 28, 2024

Qualtrics launched their generative AI XM/os2 in 2023 and announced that they are investing $500 million in AI innovation over the next four years. For security, ISO 27001 is the world’s best-known standard for information security management systems (ISMS). Medallia, Qualtrics, and Lumoa are all ISO 27001 certified.

Feedback 83

Feedback Consulting Consulting Enterprise 83

Playvox

APRIL 4, 2023

According to the 2023 Customer Rage Study by CCMC and Arizona State University , 74% of respondents reported experiencing a problem with a company’s product or service, up from 66% in 2020 and 56% in 2017. Ticket volumes and customer feedback are way up in the last few years.

Contact Center 78

Contact Center Agent burnout Morale Coaching 78

SmartKarrot

MARCH 2, 2023

Note: Though we have tried our best not to, we acknowledge that we may have missed some notable podcasts which should be on this list. The podcast has over 100,000 listeners, partnerships with Mattermark and ProductHunt, and guests from over 200 venture capital firms, including the likes of Accel, Kleiner, Y Combinator, Benchmark, and Index.

Technology 10

Technology Benchmark Sales B2B 10

Lumoa

FEBRUARY 14, 2024

Benchmark Against Competitors Competitive analysis is also highly insightful during a CX audit. With that said, there are best practices in the CX industry that you should consider when developing a strategy for your own business. To do so, you need a detailed list of all the potential touch points in the customer journey.

Customer Experience 83

Customer Experience Chatbots Analytics SaaS 83

AWS Machine Learning

SEPTEMBER 1, 2023

An example of a proprietary model is Anthropic’s Claude model, and an example of a high performing open-source model is Falcon-40B, as of July 2023. The following is an example of notable proprietary FMs available in AWS (July 2023). The following is an example of notable open-source FM available in AWS (July 2023).

Engineering 111

Engineering Accountability Construction APIs 111

AWS Machine Learning

APRIL 22, 2024

It provides examples of use cases and best practices for using generative AI’s potential to accelerate sustainability and ESG initiatives, as well as insights into the main operational challenges of generative AI for sustainability. Throughout this lifecycle, implementing AWS Well-Architected Framework best practices is recommended.

Best practices 120

Best practices Benchmark Transportation Engineering 120

AWS Machine Learning

MAY 7, 2024

As a starting point, you can refer to the model documentation which typically includes recommendations and best practices for prompting the model, and examples provided in SageMaker JumpStart. On November 5th, 2023, customer Alice from US placed an order with total of $2190. You reuse this function throughout the examples.

Engineering 103

Engineering Technical Support Chatbots Best practices 103

Totango

JANUARY 10, 2024

“The practice of ‘listen and learn’ is really simple in nature, but it’s really intentional in practice,” she said. Use baselines to track customer outcomes It’s typical for organizations to measure their client’s performance against industry best practices and use those numbers as a benchmark for success.

Sales 93

Sales industry standards Benchmark Healthcare 93

NobelBiz

MAY 2, 2023

In this respect, one of the best practices in the industry at the moment is to break the boundaries of voice-only outbound campaigns and go for what is known as the omnichannel approach. This is why it is crucial to be able to get in touch with your list via the preferred channel of your leads.

Contact Center 52

Contact Center Average Handle Time Call Center CRM 52

AWS Machine Learning

MARCH 15, 2024

In Dr. Werner Vogels’s own words at AWS re:Invent 2023 , “every second that a person has a stroke counts.” You can also become a leader for best practices and an efficient approach to data interoperability within and across agencies and institutes in the health domain and beyond. Stroke victims can lose around 1.9

Healthcare 106

Healthcare Government Best practices Engineering 106

AWS Machine Learning

JULY 26, 2023

As an added bonus, we’ll walk you through a Stable Diffusion deep dive, prompt engineering best practices, standing up LangChain, and more. More of a reader than a video consumer?

Scripts 88

Scripts Engineering Benchmark Best practices 88

Lumoa

OCTOBER 15, 2023

It’s clear that overwhelming customers with frequent, long surveys aren’t a practical strategy. Our research – “ State of Customer Experience 2023 ” showed that 37.5% While these numbers might be seen as standard benchmarks, real-life scenarios encourage us to adapt our timing to customer cycles.

Feedback 83

Feedback Analytics Surveys Benchmark 83