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Key Insights to Guide your CS Strategy in 2022

Totango

As the business world adapted to the challenges of 2021, SaaS companies re-examined what customer success means in today’s digital-first environment. In this article, we’ll examine the top three takeaways we’ve gathered over the past year that companies should take to heart going into 2022. Apply the Lessons of 2021 to Thrive in 2022.

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Top 4 Customer Experience Trends for Financial Services to Expect in 2022

Comm100

Customers demanded digital services to meet their needs, and as organizations rose to the demand, these high customer expectations led to innovative new services. As we look ahead, 2022 promises, even more changes for the financial services industry. This will all change in 2022 as more organizations make the leap to AI.

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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world.

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Four Ways to Improve the Customer Experience in 2022 and Beyond

CSM Magazine

We might already be a month into 2022, but there’s still time to consider what we should be focusing on over the next year with regards to improving the customer experience. A customer-centric approach to collaboration. It also accounts for how you’ll measure success and what’s needed for a successful execution.

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Guest Post: How to Create Massive Customer Surplus through Memorable Onboarding & Obsessive Service

ShepHyken

He shares how organizations can gain loyal customers by providing an experience that exceeds expectations. In 2022, and moving forward, simple fulfillment isn’t enough. Step 4: You assign your best client success manager on their account and ensure they’re scheduled for your monthly training workshops as a non-negotiable.

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5 Customer Success KPIs You Should Measure in 2022

CustomerSuccessBox

Check your calendars, 2022 is just around the corner! This article aims to compile the key Customer Success KPIs we have to look out for in our Customer Success journey in 2022. So we can get down to some of the Customer Success’ key performance indicators (KPIs) for 2022. Even we cannot believe it.

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3 Reasons Why Your B2B Business Needs Live Chat In 2022

TeamSupport

The more stunted a company’s online communication and chat platform, the further they are from their customers, and the less poised they are for success in 2022 and beyond. Each year since, there’s been a steady rise of 8%, accounting for an additional 23 million chats each year.

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