ClientSuccess

OCTOBER 20, 2020

In the modern SaaS world, sales is often considered the flashiest and critical of departments across organizations. But if 2020 has taught SaaS leaders anything it’s that it’s a company’s current customers – not the new ones – that have the potential to keep a business afloat when things get hard. 2021 Customer Success Planning.

SaaS 59

SaaS Accountability Management Sales 59

Totango

MARCH 26, 2021

In today’s cloud-based environment, SaaS business models have increased awareness of how the pre-sales and post-sales phases form a unified experience from the customer’s perspective. Onboarding: your new customer takes their first steps towards becoming an active user deriving practical value from your SaaS product. Onboarding.

SaaS 66

SaaS Best practices Upselling Education 66

ClientSuccess

JANUARY 12, 2021

While 2020 was a completely unprecedented time for most SaaS organizations, their customers, and their employees, it also forced customer success teams to rethink how they worked with accounts and the services they provide. Three 2021 customer success resolutions: 1. 2021 is not the year to go back to ‘before’.

Journey mapping 53

Journey mapping Accountability SaaS Customer retention 53

Totango

DECEMBER 6, 2021

What 2021 Taught SaaS Businesses about Customer Success. As the business world adapted to the challenges of 2021, SaaS companies re-examined what customer success means in today’s digital-first environment. Then, we’ll review how the freemium model has emerged as the optimal way to introduce prospects to SaaS products.

SaaS 93

SaaS Best practices Journey mapping Customer advocacy 93

Totango

MAY 27, 2022

Product-led growth (PLG) has emerged as one of the best strategies for selling SaaS software. SaaS businesses adopt product-led marketing to lower customer acquisition costs while improving customer retention and accelerating revenue growth. In this blog, we’ll cover the essentials of product-led growth. billion in revenue.

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SaaS Customer retention Sales Marketing 121

CustomerSuccessBox

JUNE 11, 2021

Let’s admit to the fact that it is the Recurring Revenue that is going to make or break your SaaS business and the three factors that are responsible for your SaaS Revenue growth are-. Upselling to existing customers , which is more or less the direct window to the Recurring Revenue for your SaaS Business. New Customers.

Upselling 52

Upselling SaaS APIs Enterprise 52

CustomerSuccessBox

DECEMBER 30, 2021

2021 has come to a close and we have a bright 2022 ahead for us. B2B SaaS companies are preparing for their final quarter sprint, determining metrics for the next quarter and year & working on Quarterly Business Reviews while also working on customer journey after the new year. Strategic To-dos for Customer Success Checklist.

Finance 52

Finance B2B SaaS Best practices 52

ChurnZero

DECEMBER 22, 2020

Because we definitely don’t believe in plugging our own product in unbiased app roundups because that would be so cliché of SaaS blogs and eye roll-worthy behavior. . How to Prepare a Customer Success Team for 2021 – Learn how to keep your team engaged while working remotely and how to be prepared for even more changes. .

Surveys 59

Surveys SaaS Management Personalization 59

aircall

JUNE 28, 2022

More than the vanity “unicorn” status that we reached in June 2021, Aircall is a story of hard work, resilience, team spirit, and ambition. They had the idea of creating SaaS softwares for all the key tools that businesses use, including email, media monitoring, professional credit cards, and phone calls. The Maturity.

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SaaS Engineering Metrics Telecommunications 147

SmartKarrot

AUGUST 13, 2021

The usage of SaaS has accelerated at a rapid pace in the last decade. You will be surprised to know that an average company today pays for 20X more SaaS subscriptions today than what they paid half a decade ago. As of 2021, SaaS is being explored by businesses of all sizes and types. What is SaaS Management?

SaaS 10

SaaS Management B2B Technology 10

CustomerSuccessBox

DECEMBER 6, 2021

In this blog, we bring you to a few of those Customer Success leaders, our very own mentors, and popularly known influencers. His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. He has been honored as a Top 100 Customer Success Strategist in 2021.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

CustomerSuccessBox

JUNE 18, 2021

Customer success is important for SaaS businesses as they’re a constant voice of the customer for your business.CustomerSuccessBox builds the all-in-one solution for customer success that goes beyond just health scores and viewing portfolios. Who should manage customer onboarding in a SaaS company? Customer Onboarding.

SaaS 52

SaaS B2B Customer retention Upselling 52

Totango

MAY 10, 2022

A customer engagement strategy is critical for retaining and growing SaaS clients. In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients. A customer engagement strategy is an action plan for promoting active client use of your SaaS product.

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Journey mapping SaaS Enterprise B2B 77

ClientSuccess

NOVEMBER 2, 2020

As SaaS organizations and their customers slowly but surely get used to the ‘new normal’ that 2020 ushered in, customer success managers and team leaders are more focused than ever before. The modern SaaS customer success community is incredibly vocal and supportive with sharing their vast knowledge and insight with others.

Chief Customer Officer 70

Chief Customer Officer SaaS Education Best practices 70

AWS Machine Learning

FEBRUARY 5, 2024

Launched in 2021, Amazon SageMaker Canvas is a visual, point-and-click service for building and deploying machine learning (ML) models without the need to write any code. Ready-to-use Foundation Models (FMs) available in SageMaker Canvas enable customers to use generative AI for tasks such as content generation and summarization.

Chatbots 84

Chatbots Construction SaaS Enterprise 84

aircall

OCTOBER 6, 2022

Aircall affirmed its foothold in the Spanish market with a significant 102% growth in the region in 2021, appealing to businesses across the travel, financial services, education and technology sectors. The post Aircall Strengthens Its Position in the Spanish Market and Opens Its Office in Madrid appeared first on Aircall Blog.

Marketing 62

Marketing SaaS Education CRM 62

SmartKarrot

FEBRUARY 26, 2021

Analysing your competitors is necessary for any SaaS business to grow and develop in terms of customer satisfaction. In this guide, you will learn all about competitive analysis, market trends, how to conduct a competitive analysis, threats to your SaaS company, evaluate opportunities and position accordingly as per SWOT analysis.

SaaS 10

SaaS Marketing B2B Sales 10

SmartKarrot

NOVEMBER 25, 2020

Why should SaaS have all the fun? Just because customer success originated from the SaaS, that does not mean it should stick to the ‘as-a-service’ models only. All of the non-SaaS industries too put a spotlight on the customer and help them succeed. The non-SaaS businesses are all set to hop on the customer success plane.

Best practices 10

Best practices SaaS Benchmark Metrics 10

JivoChat

JUNE 20, 2021

In the time since it launched in 2009, BigCommerce has become a leader in the SaaS e-commerce world. 20 Best BigCommerce Apps in 2021. Thanks to its innovative and customized approach to solving e-commerce’s most challenging problems, countless businesses have reached new heights with BigCommerce. CRM & Customer Service.

Accountability 52

Accountability Sales Advertising Abandon rate 52

CustomerSuccessBox

JULY 22, 2022

In addition to highlighting the critical touch points from the CX, SaaS, and customer success perspectives, this blog will concentrate on best practices to assist you in optimizing them so you can quickly realize all the benefits. In 2021, more than 88 percent of businesses began giving the customer experience a higher priority.

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SaaS Journey mapping Self service Upselling 52

ClientSuccess

AUGUST 2, 2021

For CSMs, acting as the bridge between customers and a SaaS product organization sometimes requires a tricky balance. As we enter the back half of 2021, there is truly something to be said for preaching – and practicing – radical transparency with customers. Here are five ways to practice radical transparency with customers: 1.

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SaaS Sales Personalization 68

aircall

OCTOBER 6, 2022

year on year in 2021 , there is, of course, an increasing pressure to beat the competition, work more efficiently and have greater visibility over the performance of business activities. Aircall Officially Opens Its Office in the Spanish Capital appeared first on Aircall Blog. With Venture Capital investment in Spain having grown 3.8x

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SaaS Education Marketing Technology 62

SmartKarrot

NOVEMBER 25, 2020

Keeping the same context in mind, let’s look at some ways through which you can generate leads and acquire the first 100 customers for your SaaS business. #1 You can run your own blog on the topics that are most relevant in your niche. But apart from generating blogs in-house, you can also reach out to other websites for guest posts.

SaaS 11

SaaS B2B Marketing Feedback 11

SmartKarrot

JUNE 24, 2021

This can be CS blog communities, CS meetups groups, CS Slack teams, Forums and others. Gain Grow Retain is an open, free community for customer success leaders of B2B SaaS organizations. You will also access resources like eBooks, cheat sheets, account behavior formula, blogs, and more that will help you collaborate and learn.

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SaaS Best practices B2B Customer retention 17

ClientSuccess

APRIL 28, 2021

Silicon Slopes, Utah, April 28, 2021 — ClientSuccess, a leading Customer Success Platform, announced today that Kristi Faltorusso has joined their executive leadership team as Vice President of Customer Success. . Faltorusso brings over a decade of experience in Customer Success leadership. and PracticalCSM.

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SaaS B2B Customer retention Consulting 54

CustomerSuccessBox

JANUARY 15, 2021

You kept the economical flywheel of your SaaS businesses going all through. And so here is the summary of all that I’ve learned in 2021 while working with customer success leaders such as yourself. . The post Top 10 Customer Success learnings appeared first on The Customer Success Blog for SaaS | CustomerSuccessBox.

SaaS 52

SaaS Technology Personalization Best practices 52

CustomerSuccessBox

AUGUST 27, 2021

Customer Success for B2B SaaS is a function of all departments with the obvious contributors being- Customer support, Onboarding specialist, and Customer Success team. How to execute customer success practice into your SaaS? More Resources: 5 Steps that defines a perfect Customer Onboarding process for a SaaS Customer.

Upselling 52

Upselling SaaS B2B Metrics 52

ClientSuccess

DECEMBER 28, 2020

Over the past several years, customer success has gone from a department only forward-thinking organizations had to an integral part of every single SaaS company in the world. Just as collecting data and metrics is a part of the foundational principles of a SaaS organization, so too are KPIs foundational to the world of client success.

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SaaS Finance Customer centricity Metrics 88

SmartKarrot

AUGUST 25, 2021

And that is why we are proud to present this blog on SaaS monitoring that will walk you through the best of benefits, best practices, and tools that one can avail from SaaS monitoring. What is SaaS Monitoring? Top Benefits of SaaS Monitoring Best practices for SaaS Monitoring SaaS Monitoring Tools.

Best practices 10

Best practices SaaS Metrics Analytics 10

SmartKarrot

JANUARY 5, 2021

Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. She has also geared up many product-based SaaS companies as an Investor in recent times.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

ViiBE Blog

JULY 13, 2021

ViiBE Blog. July 13, 2021. It thus allows for a delivery of services across both the public and the private cloud storage, and mixes SaaS together with PaaS and IaaS – to find which combination is the most appropriate at the given moment. 26 August 2021. 25 August 2021. 24 August 2021. Natalia Barszcz.

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Transportation Automotive Construction Enterprise 52

ChurnZero

OCTOBER 22, 2021

If you work for a SaaS business, you know word-of-mouth marketing is everything. Subscribe to our newsletter for upcoming virtual RYG details, plus get our latest blog, resources, and event updates delivered to your inbox each week. Customer Advocacy: How to Get Your Customers and Customer Success Team Invested. Related Reading.

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Customer advocacy SaaS Benchmark Healthcare 96

SmartKarrot

DECEMBER 2, 2020

Today, in this blog we will discuss about such remarkable women who have carved their own stamp in their respective areas of expertise. She has proven her spectacular works in content with an eclectic range covering blogs, eBooks, and white papers as well. Sue Nabeth Moore, Customer Success Leader.

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Journey mapping SaaS Customer retention Contact Center 17

C Space

JULY 15, 2021

BOSTON, January 21, 2021 – Boston based, C Space CEO, Jessica DeVlieger has been announced in the Top 50 Best CEOs for Women, by workplace culture monitoring site Comparably. companies, Comparably has become one of the most used SaaS solutions for employer branding and trusted third party sites for salary and workplace culture data.

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SaaS Education Consulting Consulting 52

Anexa BPO

SEPTEMBER 5, 2021

In fact, in 2021 it’s more relevant than ever as CX becomes a key, competitive differentiator – and even a leading indicator of business growth. Additionally, with true cloud capability, SaaS provides the ability to accelerate business transformation by generating confidence in a system that provides continuous innovation and delivery.

outsourcing 40

outsourcing Technology Business Process Outsourcing SaaS 40

Lumoa

JANUARY 11, 2022

It is all-in-one SaaS platform for collecting and analyzing customer feedback, including NPS feedback. Nicereply Nicereply is a survey tool for marketers and customer support to understand the engagement of digital assets: blog content, website, emails, and product marketing.

Surveys 103

Surveys Analytics Feedback Benchmark 103

CustomerSuccessBox

OCTOBER 4, 2021

SaaS businesses aim at being customer-centric. SaaS businesses aim at being customer-centric. In this blog post, we will outline the top 10 best customer success certificates and training in 2021. A study shows that customer-centric businesses are 60% more profitable than their counterparts.

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Customer centricity SaaS Big data Accountability 52