ChurnZero’s Greatest Hits from 2020 Feat. Top 10 Blog Posts and Other Noteworthy News
ChurnZero
DECEMBER 29, 2020
Top 10 Blog Posts from 2020. 9 Well-Meaning Yet Harmful Phrases to Avoid with Customers. This article is a roundup of the not-so-obvious phrases you should avoid saying to a customer no matter how well-intentioned or deserved. The SaaS Debate: Who Owns the Renewal and Upsell? Customer Success vs. Sales.
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