Nicereply

APRIL 30, 2020

Be all ears to your customers and let them boost your sales because of your ace customer services. Happy customers not only come back to interact more with your brand, but they bring loads of other customers too. 86% of customers will spend more for a better experience and service. .”

Sales 69

Sales Customer Service Upselling CRM 69

Win the Customer

APRIL 6, 2017

Customer relationship management software has become an essential sales tool for businesses. The global CRM market grew 12.3 By 2020, the market is expected to be worth $48.4 As CRM use has grown more widespread, the number of CRM options available to businesses has proliferated. billion to $26.3 Mobile Capability.

CRM 108

CRM Customer Experience Social media contact Sales 108

ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service 52

Customer Service CRM Abandon rate Transportation 52

ProProfs Blog

MAY 6, 2020

Did you know that 67% of people worldwide believe that customer service as a whole is improving? One of the top reasons why customers have higher expectations from their preferred brands to offer the best service experience! Customer Experience & Live Chat Statistics. Future of Customer Experience.

Customer Experience 99

Customer Experience B2B B2C Sales 99

ChurnZero

AUGUST 4, 2020

ChurnZero is a finalist in the 2020 SaaS Awards Program in the Best SaaS for Customer Services or CRM category. . Now in it’s fifth year of celebrating software innovation, the Software-as-a-Service Awards program accepts entries worldwide including US, Canada, Australia, Asia, EMEA, and UK. .

SaaS 52

SaaS CRM Enterprise Technology 52

teleopti

DECEMBER 16, 2019

2020: completing the WFM triangle. So what does the future hold for WFM in 2020? As customer experience (CX) continues to take center stage, simplifying customer service for frontline staff and maintaining motivation levels are essential. Is technology including CRM system issues holding people back?

Analytics 73

Analytics First call resolution Contact Center Chatbots 73

TeamSupport

JANUARY 4, 2021

1 That’s what Matthew Jarzynski, vice president, human resources, Synergy, advises businesses as 2020 works its way into the history books. Celebrating milestones in 2020 not only looked different in terms of how we celebrated—virtually rather than all together—but also what we celebrated. 29, 2020 [link]. 29, 2020 [link].

Morale 69

Morale CRM Analytics Customer Support 69

Serenova

JUNE 24, 2020

Omnichannel Contact Centers: the Why and How in 2020. Even during this time marked by rapid change and uncertainty, the foundation of a successful contact center remains constant: exceptional customer experience. Organizations that deliver consistently positive customer experiences thrive through any crisis.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Comm100

OCTOBER 30, 2020

Best Chatbots 2020: Chatbot Providers that Stood Out of the Crowd. With a wealth of AI chatbot technology in customer service, it can be hard to choose the best chatbot for your business. Ready to explore the best chatbots of 2020? Ada’s AI customer service bot helps you personalize automated customer experience.

Chatbots 59

Chatbots Technology CRM industry standards 59

CSM Magazine

MARCH 18, 2021

Heatforce, the Cardiff-based national heating company, has used the latest mobile technology to boost its independent customer service rating by 25 percent in just 6 months. The system has also improved office efficiency, driving performance and increased company profitability. For more information visit w.bigchange.com.

Customer Service 52

Customer Service Engineering CRM Enterprise 52

CSM Magazine

APRIL 18, 2024

” DSSL selected the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, after just one face-to-face demo.

Management 52

Management Engineering CRM Finance 52

CSM Magazine

MARCH 25, 2024

” BigChange provides customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance, business intelligence in one simple to use and easy to integrate system.

Finance 52

Finance CRM Enterprise Technology 52

Comm100

SEPTEMBER 15, 2022

To offer this experience to customers successfully and efficiently, organizations are adopting omnichannel customer service platforms. The benefits of omnichannel are clear, but before we dig more into this, let’s first answer the question “what is omnichannel customer service?”. Channel choice.

Customer Service 52

Customer Service Chatbots Government Customer Support 52

Hodusoft

AUGUST 6, 2020

Even DoT has extended relaxation up to 31 st December 2020 to permit contact centers to carry out remote operations with their employees working from home. Even business enterprises can maintain continuity with the use of the right contact center software that makes it effortless for employees to collaborate, work, and provide service.

call center software 52

call center software Call Center Contact center software call center solutions 52

Serenova

JUNE 24, 2020

Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. Omnichannel contact centers allow customers to get help when they want it, through the communication channels of their choice—whether with a live agent or real-time self service options.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

CSM Magazine

MARCH 14, 2024

Working with BigChange to get the best from the 6-in-one solution, Green Spark has embraced it fully as its core CRM and management system, with RAMS and job processes being controlled by BigChange and customer sign-offs, via the field-based tablet apps. “BigChange has had a key impact on all aspects of our business.

Management 52

Management CRM Engineering Finance 52

ShepHyken

JULY 16, 2021

He writes about creating a better experience for customers when they come into a store. We all know that the retail landscape changed massively in 2020. That means that to keep customers coming back, you need to make your retail space stand out and provide exceptional customer service.

Consulting 352

Consulting Consulting Sales Self service 352

JivoChat

DECEMBER 5, 2019

Did you know that live chat has the highest satisfaction rate among all customer service channels offered by digital businesses, such as telephone, email, or social media? This gives you access to a complete solution that centralizes your communications and allows you to deliver an omnichannel customer experience to your customers.

Chatbots 52

Chatbots CRM Enterprise Customer centricity 52

CSM Magazine

OCTOBER 5, 2023

The cloud-based software and mobile app have also helped boost operational efficiencies, improve customer service and given management real-time visibility of all work. “BigChange delivered the best fit for our requirements and those of our customers.

Engineering 59

Engineering CRM Finance Enterprise 59

CSM Magazine

MARCH 7, 2024

Employing a team of nationwide engineers, fitters and customer service staff, the company has a showroom, workshops, spray shop and parts department at their headquarters in Halifax, West Yorkshire. BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.

Automotive 52

Automotive Engineering CRM Finance 52

BlueOcean

AUGUST 6, 2020

2020 has marked the workplace like no other year in recent history. And second, there’s no doubt that the pandemic and the social justice movement has evolved what you need from a customer service provider – and your RFP should reflect that. Our updated list of customer care RFP questions keeps these facts top of mind.

Customer Care 62

Customer Care Contact Center outsourcing Employee engagement 62

CSM Magazine

JULY 17, 2023

BigChange has launched a series of Analytics Dashboards to display critical business information for field service firms. Big-screen graphs and tables provide an instant view of performance, such as job costs, productivity, customer service, and finance.

Analytics 52

Analytics Finance CRM Engineering 52

Serenova

JULY 7, 2020

Call center agents have become the clear frontline for customer service and brand reputation. To deliver customer service that improves customer satisfaction and builds lasting, revenue-generating brand loyalty requires more than quick issue resolution.

Call Center 96

Call Center Scripts contact center solutions Coaching 96

CSM Magazine

NOVEMBER 14, 2023

Since implementing the cloud-based 6-in-1 solution, EB Gas has seen a 20 percent increase in the number of routine service jobs it can allocate and engineers are 30 percent more efficient capturing onsite information using mobile devices which are live-linked to the back-office system.

Engineering 52

Engineering CRM Finance Accountability 52

CSM Magazine

SEPTEMBER 28, 2023

With end-to-end digital workflows, integration with the Xero accounting package, networking with other BigChange users, and an online customer booking portal, BigChange has already transformed the management of the mobile operation, improving efficiency and boosting customer service. “‘where are you?

Engineering 59

Engineering CRM Finance Education 59

CSM Magazine

JUNE 9, 2023

The company has also boosted customer service as it can now capture and share time-critical information using the BigChange mobile app. “Our future depends on the quality of work and the quality of service we deliver today. . ’ They were also under-supported,” Field continued. .

Finance 52

Finance Engineering CRM Enterprise 52

CSM Magazine

JUNE 12, 2015

Based on rigorous testing of CRM software applications from around the world, ISM has announced the winners of the 2015/16 Top 15 CRM Software Awards. The Top 15 Award winners, in alphabetical order, are: ISM Top 15 CRM Enterprise Winners. Amdocs CES CRM – by Amdocs Limited. Infor CRM – by Infor. Oncontact CRM v.

CRM 40

CRM Enterprise Big data Customer centricity 40

CSM Magazine

MARCH 19, 2024

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Finance 52

Finance Engineering Coaching CRM 52

CSM Magazine

JANUARY 12, 2024

.” Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, Lothian has virtually eliminated paper from its installation and service operation.

Engineering 52

Engineering CRM Finance Enterprise 52

CSM Magazine

OCTOBER 2, 2023

It incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Finance 59

Finance CRM Enterprise Technology 59

CSM Magazine

JUNE 22, 2023

In the first 4 months of use, BigChange customers using the tool have saved over £1.2million; cutting 6.4 BigChange provides an end-to-end job management system incorporating customer relationship management (CRM), job scheduling, live tracking, mobile app, financial management, and business intelligence.

Finance 52

Finance CRM Enterprise Management 52

CSM Magazine

AUGUST 7, 2023

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , has meant that Crucial has been virtually paper free for more than 6 years.

Engineering 52

Engineering Management Finance CRM 52

CSM Magazine

JULY 10, 2023

Since rolling out the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM, job scheduling , live tracking , job finance and business intelligence , Hodge Clemco has quickly re-engineered many of its workflows.

Finance 52

Finance Engineering CRM Enterprise 52

CSM Magazine

DECEMBER 15, 2022

Chicago Glass has been established for over 20 years and, in 2020, became an Employee-Owned Company. From initial enquires logged in the CRM, quote production with customised documents, to the management of the enquiry, the sales process has been transformed with all information in one place.

Finance 52

Finance CRM Enterprise Management 52

CSM Magazine

FEBRUARY 24, 2021

MetTel employees have been recognized for demonstrating superior billing-related customer service and going above and beyond for clients during the pandemic. This is the seventh consecutive year MetTel has won Stevie Awards for Customer Service. ” MetTel CX Billing Analyst Far Exceeded Customer Expectations. .

Customer Service 52

Customer Service Government Wireless Enterprise 52

CSM Magazine

OCTOBER 19, 2023

BigChange is a cloud-based ‘6 in 1’ solution incorporating a mobile workforce app, customer relationship management (CRM), job scheduling, live tracking, financial management, and business intelligence tools in one system.

Finance 52

Finance CRM Engineering Enterprise 52

SharpenCX

JUNE 29, 2021

Inevitably, the roles humans take on and the tasks robots take over will shift how we work and what skills your customer service employees will need to learn to adapt. Read Next:] Coaching and Training Action Items to Inspire your Customer Service Training Program. Hint: there isn’t one).

Customer Service 67

Customer Service Coaching Call Center call center software 67