Hodusoft

MAY 10, 2024

A Comprehensive Guide to Virtual Call Center and Contact Centers Even though virtual call centers and contact centers have been around for quite some time, they have gained widespread popularity in the last four to five years only. What Are Virtual Call Centers and Contact Centers?

virtual call center 52

virtual call center Call Center Contact Center call center software 52

Callminer

AUGUST 6, 2019

Your call center isn’t a stand-alone system. Make sure any call center software you consider is capable of integrating with your CRM, social networking tools, helpdesk software and even marketing tools. Service is a big part. “As Use the software to improve service. Be mindful of integrations.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Hodusoft

MAY 24, 2022

According to a report from Marketsandmarkets.com, “The worldwide cloud-based contact center market is estimated to increase at a CAGR of 25.8% billion in 2020” . This shows how cloud contact center software is gaining in popularity every passing day. What are cloud-based contact centers?

Contact Center 98

Contact Center Contact center software Cloud contact contact center solutions 98

Hodusoft

MARCH 22, 2023

The rise of e-commerce and changing business landscape post the global pandemic and lockdowns fueled the growth of call centers around the world. billion in 2020. Why do you want to start a call center in the first place? Or do you intend to provide customer support or customer service?

Call Center 52

Call Center call center software CRM virtual call center 52

Hodusoft

JUNE 21, 2023

A Complete Guide to Setting Up a Call Center Are you planning to set up a call center? If yes, then you must know everything about call centers starting from all call center systems to how to select the best call center software and customer service agents.

Call Center 52

Call Center call center software Interactive Voice Response Multichannel 52

Fonolo

NOVEMBER 17, 2020

After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2020.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Blueship Call Center

MAY 25, 2023

Outsourcing your voice support operations and customer care to a third party is known as call center outsourcing services. This third party may manage your company’s whole customer service department or simply manage a part of call center operations.

outsourcing 40

outsourcing Call Center Contact Center Customer Care 40