ShepHyken

FEBRUARY 25, 2019

Each week I read a number of customer service and customer experience articles from various resources. 3 Lessons From a Customer Service Failure by Jill Schiefelbein. Brand Keys 2019 Customer Loyalty Engagement Index: Verified Trust = Brand Success by Robert Passikoff. Follow on Twitter: @Hyken.

Customer Service 222

Customer Service B2B B2C Consulting 222

BlueOcean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020.

Sales 71

Sales Customer Service outsourcing Government 71

BlueOcean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020.

Sales 62

Sales Customer Service outsourcing Government 62

ShepHyken

DECEMBER 9, 2022

The customer journey is essential to any company’s success. And in today’s digital age, customer service is now more important than ever before. So how can you make sure that your customer journey is aligned with your brand expectations? And more importantly, how can you ensure that it’s not costing you sales?

Sales 310

Sales CRM Contact Center Customer retention 310

ShepHyken

FEBRUARY 11, 2019

Each week I read a number of customer service and customer experience articles from various resources. Anatomy of the VP Customer Experience Role by Lynn Hunsaker. CustomerThink) If “customer experience” has innumerable interpretations, the same can likely be said about the ideal role of the Head of Customer Experience.

Chief Customer Officer 147

Chief Customer Officer Customer Service Feedback Customer Experience 147

ShepHyken

JANUARY 21, 2019

Each week I read a number of customer service and customer experience articles from various resources. My Comment: AI has been creating “quite a stir” in the customer service and support world. The idea that a customer trusts you weighs into their decision to do business with you.

Customer Service 179

Customer Service Customer centricity Customer Experience Marketing 179

Fonolo

NOVEMBER 13, 2018

Have you been searching for the best customer service conferences to attend in 2019? We’ve made the case before that conferences offer customer service professionals a host of rewards, including valuable knowledge, product exposure, and the opportunity to build new relationships. When: April 7-10, 2019.

Customer Service 108

Customer Service Contact Center Education Engineering 108

ShepHyken

DECEMBER 9, 2019

Each week I read a number of customer service and customer experience articles from various resources. 10 Customer-Centric Questions to Create Irresistible Value by Josh Linkner. How a customer service project is helping Southwest Airlines realise its 360-customer vision by Nadia Cameron. (CMO)

Airlines 177

Airlines Customer Service Customer centricity Call Center 177

HelpCrunch

JANUARY 25, 2019

If you try and google something like ‘customer service in 2019’ or ‘predictions for customer support’, you’ll already find a bunch of articles. Companies dealing with customer service in one way or another, software providers, [ … ]. The post What does customer service mean to you in 2019?

Customer Service 115

Customer Service Customer Support Sales Marketing 115

ProProfs Blog

JANUARY 10, 2019

A robust customer service strategy helps your brand increase its customer base and also keep its existing ones delighted. However, building an amazing strategy requires an organization to keep up with the changing customer service trends every year. But is that all you aim to offer in 2019 too?

Customer Service 116

Customer Service Multichannel Self service Scripts 116

CrazyCall

JANUARY 11, 2019

Time to learn what’s going to be the next significant sales trend? Let’s start and talk about sales trends in 2019! In this article, I will focus on the most promising sales trends that can make or break your business next year. Sales trend no.1 Retail and e-commerce sales share the same sins.

Sales 83

Sales Advertising Marketing Chatbots 83

Talkdesk

JANUARY 22, 2019

2019 has brought news that Talkdesk is a finalist in the 2019 Stevie® Awards for Sales & Customer Service in the Innovation in Customer Service – Computer Industries category. The post Talkdesk: 2019 Stevie® Awards for Sales & Customer Service Finalist appeared first on Talkdesk.

Sales 51

Sales Customer Service Cloud contact Self service 51

CX Accelerator

DECEMBER 31, 2018

Yes, it is an extremely difficult thing to achieve…but putting the effort to develop this type of culture is the greatest thing we can do to enhance both the Employee Experience and the Customer Experience. May 2019 be the year of authentic culture for all of us! From Jeff Toister: Books To Read: Ken Blanchard's Whale Done.

Calibration 244

Calibration Schedule adherence Coaching Employee engagement 244

Nextiva

NOVEMBER 20, 2018

The post 100 Essential Customer Service Statistics and Trends for 2019 appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog.

Customer Service 87

Customer Service voip Sales Marketing 87

TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

TechSee

DECEMBER 11, 2018

2019 will be a critical year for call center customer experience strategy: either they will finally move the needle or risk elimination. To deliver value in 2019, call center leaders must select a CX initiative that can immediately demonstrate ROI. The post How to improve you call center customer experience strategy for 2019?

Call Center 182

Call Center Customer Experience Self service Contact Center 182

Provide Support

APRIL 26, 2019

Did you know that 64% of people think that customer experience is more important than price in their choice of brand? The new trends in customer service are emerging day by day and one cannot just overlook them. Customer service now becomes a competitive advantage for many companies during the sales process.

Customer Service 63

Customer Service Sales Technology Customer Experience 63

Nextiva

MAY 28, 2019

The post 25 (Basic + Advanced) Customer Service Skills for 2019 appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog.

voip 65

voip Customer Service Sales Marketing 65

Nextiva

JULY 8, 2019

To serve today’s customers, we must think beyond automated sales emails or chatbots. So, what’s changed in customer loyalty programs? How do you keep ramping up customer retention? What does amazing customer service mean […]. We’re guessing, no.

Customer Service 67

Customer Service voip Chatbots Customer retention 67

Fonolo

DECEMBER 12, 2018

With this in mind, we’ve rounded up the most important and fascinating CX predictions for 2019, and provided our own thoughts on what they mean and how they will impact businesses in future. Read on as we detail five fascinating CX predictions to inform your 2019 CX strategy. The Top Contact Center Trends to Watch in 2019.

Gamification 116

Gamification Airlines Contact Center B2B 116

Comm100

FEBRUARY 26, 2019

We’re excited to announce that Comm100 was presented with a Bronze Stevie® Award in the “Contact Center Solution – New Version” category in the 13th annual Stevie Awards for Sales & Customer Service on Feb. 22 in Las Vegas, Nevada. More information about the Stevie® Awards can be found here.

Sales 40

Sales Customer Service Chatbots contact center solutions 40

JustCall

JUNE 28, 2022

In the same context, the structure and processes of the modern-day sales department are drastically different than those of the past, which isn’t at all surprising given that the average customer journey has become more complex than ever. As previously mentioned, the SDR team is at the forefront of the customer journey.

Sales 98

Sales CRM Accountability Scripts 98

Cincom

APRIL 12, 2021

The one similarity that can be found between a majority of those digital lean definitions and the major concept of selling, the most important piece for any B2B or B2C business, is the customer. Let’s take a look at three ways digital lean concepts can help the customer, and because they help the customer, they help sales.

Sales 99

Sales Technology B2C Customer Experience 99

Strikedeck

MARCH 17, 2020

Shane gives tips on how to retain your customers through improved customer service.

Customer Service 104

Customer Service Sales SaaS 104

Comm100

JUNE 15, 2022

If you’re on the fence about introducing a chatbot to your organization’s digital support strategy, here are four common chatbot customer service use cases, alongside customer stories that show the best chatbot examples and how they can be used in practice. Canadian Blood Services. Thompson Rivers University.

Chatbots 84

Chatbots Customer Service Wait times Technical Support 84

Fonolo

FEBRUARY 28, 2019

We are firmly in a CX renaissance: 89% of companies now compete on the basis of customer experience alone. So, in 2019, breaking through the noise coming from the competition and providing a static-free customer experience are both increasingly important. 6 Must Read Customer Experience Trends in 2019.

Customer Experience 83

Customer Experience Customer centricity Surveys Sales 83

TechSee

FEBRUARY 19, 2019

As the biggest mobile trade show of the year, MWC Barcelona 2019 is an event not to be missed. This year’s theme, “Intelligent Connectivity,” focuses on highly contextualized and personalized experiences , delivered when and where customers want them. MWC Barcelona 2019 Self-Service Sessions not to be missed.

Self service 95

Self service Telecommunications Healthcare Analytics 95

bold360 Blog

JUNE 26, 2019

We are working every day to evolve Bold360 to deliver innovative solutions to the customer experien ce challenge , and our customers have been our best sounding boards and advocates. . Thanks to those customers, B old360 was just named a 2019 Top Rated Live Chat and Social Media Customer Service by TrustRadius.

Customer Service 61

Customer Service B2B industry standards Feedback 61

LiveChat

FEBRUARY 1, 2019

To help you start, I’ve pulled the main takeaways from LiveChat 2019 Customer Service Report that you should focus on. Hopefully, your customer service will be better and better each month. These days, customers compare you to the best experience they ever received (not only to those in your industry).

Customer Service 57

Customer Service Chatbots Technology Education 57

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? the stuff that Customer Success teams are really meant to do). As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

Working Solutions

DECEMBER 27, 2018

In 2019, Working Solutions begins its 23rd year serving clients and their customers across many different industries, from consumer services to healthcare to hospitality. It also attracts a good mix of customer service reps, whose skills could be broad-based […].

Sales 40

Sales Customer Service Healthcare contact center solutions 40

Fonolo

APRIL 3, 2019

… And w e’re back with another round of the latest and greatest in the customer experience game. Let’s put our hands together and give it up for the 2019 winners of Fonolo’s Customer Experience Excellence Awards! Leanne Park, Director, Contact Centres and Sales. Joani Holmes, Director, ABA Service Center.

Customer Experience 89

Customer Experience Call Center Contact Center Education 89

Comm100

JANUARY 11, 2023

The State of Automated Customer Service in 2023. As a result, customer service expectations are now sky-high as consumers demand the very best support – and will even switch brands for better service. Meeting today’s high customer service expectations can be a challenge. Table of Contents.

Customer Service 87

Customer Service Chatbots Healthcare Wait times 87

Comm100

SEPTEMBER 28, 2021

Welcome to part three in our series exploring digital transformation in customer service. In this series, we’ve been looking at how digital transformation is helping organizations transition to a digital customer service offering that benefit both them and their customers.

Customer Service 91

Customer Service Chatbots Banking B2C 91

Customer Service Life

FEBRUARY 4, 2019

If you’ve sat through any customer service technology demos or walked the showroom floor at an industry conference, you’ve undoubtedly heard well-meaning sales folks speak of innovation, disruption, and automation. Those insights are then used to train the entire team to better engage customers.

Contact Center 67

Contact Center Chatbots Analytics CRM 67

InGenius

DECEMBER 19, 2019

With 2019 coming to a close, Upland Software raised a toast to the team and took a retrospective look at the successes of the past year. Upland made multiple acquisitions in 2019, including the team here at InGenius, giving us a leg up to herald in the new decade for even greater success. Pretty good for 2019!

Contact Center 98

Contact Center Customer centricity Enterprise Finance 98