article thumbnail

Customer retention in the telecom industry – new thinking

TechSee

Accenture reports that 77% of consumers are no longer loyal to any particular brand, telcos must work harder than ever to retain their customer bases. Acquisition costs far outweigh those of keeping current customers, further motivating companies to implement innovative strategies to boost customer retention in the telecom industry.

article thumbnail

6 Ways to Boost Customer Retention—and Stats to Know

Quiq

Marketing and sales consistently combine their efforts to attain the most customers at the lowest price. But few businesses dedicate as many resources to customer retention. Keeping customers happy and continuing to buy from your e-commerce business deserves (and often requires) as many resources.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

100+ Customer Experience Stats to Prepare for 2023

CCNG

Here are over 100 customer experience stats and trends for you to discover. 99% of Customer Experience and Success leaders believe CEM has a positive impact on their business. Lumoa , 2018) In 2019, customer experience will continue as a major factor in how companies do business. Only 8% of their customers agreed.

article thumbnail

6 Customer Retention Strategies That Keep Customers Coming Back

ChurnZero

If you want your business to be successful in the long run, it pays to give priority to customer retention. Landing a customer who will pay for life is like hitting the jackpot. After all, it takes five times more effort to land a new customer than to retain an old one. Relevant metrics related to product usage.

article thumbnail

Predictions for Customer Success in 2019

ChurnZero

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? the stuff that Customer Success teams are really meant to do). As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019.

SaaS 73
article thumbnail

Why Brands are Still Struggling with CX in 2019

VHT

Solving these CX struggles can greatly improve a company’s growth potential, reputation and key business metrics. Losing sight of their customers. A great customer experience starts with strategic goals and initiatives that focus on the customer first. Failure to “listen” to what customers are saying and doing.

Metrics 48
article thumbnail

Predictions for Customer Success in 2019

ChurnZero

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? the stuff that Customer Success teams are really meant to do). As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019.

SaaS 49