CCNG

JANUARY 4, 2023

Elevating the Customer Experience (CX) is an obsession for the contact center industry, and rightly so. The experiences that customers have with your contact center condition the way they think about you as a supplier of goods and services and as a trusted part­ner in providing the things that they need and want in their lives.

Customer Experience 195

Customer Experience Contact Center CCNG Self service 195

Eptica

OCTOBER 16, 2018

Date: Tuesday, October 16, 2018 Author: Anne Beghin - Project Manager 5 ways of delivering CX reporting best practice. Published on: October 16, 2018. That’s why here at Eptica we provide comprehensive reporting functionality as part of our customer experience platform. Share this page on: Tweet.

Best practices 68

Best practices Average Handle Time Self service Contact Center 68

Taylor Reach Group

APRIL 25, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. With that, here are some of the events taking place in May 2018 (in chronological order) with direct links to each event: CX 18 - May 1-4, Nashville, TN.

Contact Center 62

Contact Center Call Center Customer Experience outsourcing 62

CSM Magazine

MAY 19, 2022

Verizon and PCI Pal release joint white paper with Servadus addressing contact centre best practices in the wake of PCI DSS 4.0 The white paper, Keep Calm and Simplify – Contact centre best practices in the era of PCI DSS 4.0 , also looks at best practices and emerging technologies that will shape the payment security industry.

Best practices 52

Best practices Government SaaS Technology 52

Taylor Reach Group

JUNE 27, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. With that, here are some of the events taking place in July 2018 (in chronological order) with direct links to each event: Enterprise World 2018: July 10-12, Toronto, ON.

Contact Center 48

Contact Center Customer Experience Enterprise Analytics 48

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. At the Eptica blog we’ve looked at all of our posts from 2018 and come up with a top 10 of the most popular and topical, based on the number of views, comments and general feedback.

Average Handle Time 89

Average Handle Time Best practices Surveys Chatbots 89

West

NOVEMBER 16, 2017

They're looking for the full experience, and you can take a few steps to optimize customer experience at your company in the next year. The Blog 5 Steps to Optimize Customer Experience in 2018 appeared first on West Corporation.

Customer Experience 66

Customer Experience Marketing Best practices CRM 66

Comm100

MARCH 16, 2022

Employees are often left frustrated as their attempts to improve customer service in government are thwarted. However, even within this complex system, there are many ways that the public sector can improve customer experience (CX) and meet their citizens’ high service expectations. Accessibility .

Government 76

Government Best practices Customer Service Chatbots 76

Taylor Reach Group

MARCH 26, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. This event is a hub of ideas, inspiration and industry connections for customer service and customer contact executives who strive to innovate the customer experience.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

ShepHyken

APRIL 2, 2018

Each week I read a number of customer service and customer experience articles from various resources. Three Important Considerations for Customer Service Surveys by Paul Selby. CustomerThink) A lot has been written on performing customer service or customer satisfaction surveys. Follow on Twitter: @Hyken.

Customer Service 136

Customer Service Self service Surveys Scripts 136

AskNicely

NOVEMBER 28, 2018

This customer-fueled approach to business growth has evolved into a culture shift. Brands that embrace NPS best practices are unlocking hyper growth and accelerated advocacy. Join us for this exclusive webinar, where our panel will break down the results of the 2018 NPS Benchmark Study. Tuesday, December 04, 2018.

Benchmark 60

Benchmark Best practices Marketing Feedback 60

NICE inContact

MARCH 15, 2018

The Interactions 2018 agenda is built with you in mind, so you can deliver the most exceptional customer experience directly to your customers. With so much to see and do in three days, make sure to get the most out of your time at Interactions 2018 by planning in advance with the Interactions 2018 Agenda Preview !

Customer Experience 48

Customer Experience Education Analytics Customer Service 48

Maru Group

OCTOBER 18, 2018

Voice of the Customer specialists Maru/edr and UK parcel carrier Yodel were declared UK Customer Experience Awards’ Silver winner in the ‘Best Transport and Logistics’ category last week. The awards recognise those inspiring organisations who are delivering an outstanding customer experience.

Customer Experience 40

Customer Experience Transportation Best practices Feedback 40

Insite Managed Solutions

JANUARY 26, 2018

Most of our clients are currently focusing on their 2018 priorities and you might be too! We explored 2018 priorities in our previous email. To begin, 40% of our clients requested a data driven improvement roadmap to quickly boost the customer experience or decrease inefficiencies. IMPLEMENTATION.

Best practices 40

Best practices Consulting Consulting Metrics 40

AskNicely

AUGUST 29, 2018

More recently, organizations have set a new standard of empowerment by using customer insights to grow revenue and retain more customers. Best NPS Benchmarks Are a Result of NPS Best Practices. This customer-fueled approach to business growth has evolved into a culture shift. What is your NPS Score?

Benchmark 60

Benchmark Best practices industry standards Customer centricity 60

Creative Virtual

OCTOBER 30, 2018

Every industry has best practices – guidelines, methods or techniques accepted as the most efficient and effective way to accomplish a desired result. Sometimes when something new comes along or starts to get industry attention, the hype can make it easy to confuse jumping on the bandwagon with following proven best practice.

Best practices 40

Best practices Chatbots Virtual Agent Self service 40

The Petrova Experience

OCTOBER 8, 2020

As we begin Q4 of an eventful 2020, it’s time to look out for the 2021 customer experience trends and tactics for creating exceptional experiences in increasingly complex environments. We rounded up Eight 2021 Customer Experience Trends and Tactics to be aware of as we get ready to close out 2020.

Customer Experience 108

Customer Experience Government Self service Healthcare 108

CrazyCall

SEPTEMBER 4, 2018

With over 1700+ employees so far, Hubspot, as a leading CRM, marketing, sales and customer experience platform brought in $114.6 million in total revenue in Q1 2018. Noah Kagan’s twitter account is constantly fueled with growth hacks, sales & marketing news and best practices to help you grow your business.

Sales 129

Sales SaaS CRM B2B 129

Monet Software

DECEMBER 21, 2018

It’s safe to say that 2018 was an eventful year at Monet Software. As we prepare for a new year (for which big plans are already underway), let’s look back at just some of the memorable happenings that have kept our teams busy and our customers happy over the previous 12 months. What will the New Year bring? Stay tuned!

Schedule adherence 48

Schedule adherence contact center solutions Contact Center CRM 48

Totango

JANUARY 22, 2018

Customer Success Summit brings together the best and brightest minds in Customer Success. Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. Manager, Partner & Customer Experience.

Consulting 76

Consulting Consulting Education Best practices 76

Fonolo

JUNE 6, 2018

For those with even one foot in the digital doorway, chances are you may have heard some breaking news around the watercooler at the beginning of 2018: A revival is being planned for a well-known social networking platform: LinkedIn Groups. White Paper: The Secret Sauce for Increasing Customer Happiness. Plus So Much More!

Best practices 75

Best practices Contact Center Call Center Engineering 75

Talkdesk

FEBRUARY 13, 2020

“81% of all customers across industries attempt to take care of matters themselves before reaching out to a live representative.” Gartner’s Four Best Practices for Implementing Extreme Customer Self-Service. Who is helping your customers when they have questions and problems outside of business hours?

Virtual Agent 54

Virtual Agent Customer Experience B2C Self service 54

Eptica

OCTOBER 18, 2017

Date: Wednesday, October 18, 2017 The importance of security and GDPR to the digital customer experience. Author: Pascal Gauvrit Thanks to the rise of digital channels, brands now possess large amounts of personal data on their customers. National Customer Service Week: The opportunity of Artificial Intelligence.

Customer Experience 88

Customer Experience Multichannel Best practices Personalization 88

Cyara

MAY 6, 2018

At Cyara Xchange 2018 in March, I had the great privilege of hearing a presentation by two experts on performance testing of CX applications: Pete Dhadwar of Royal Bank of Canada and Chandra Golla of Cyara. In this blog post, I will share a few of their pearls of wisdom.

Best practices 52

Best practices Banking Interactive Voice Response Contact Center 52

Natalie Petouhof

SEPTEMBER 23, 2018

Tweet Dreamforce 2018 is here! They span the world of customer service and are curated for anyone wanting to learn more about customer service and becoming a #ServiceTrailblazer! Wondering how to move your Customer Service career forward? And there’s so much to do and see!

Best practices 75

Best practices Customer Service Contact Center Technology 75

Creative Virtual

DECEMBER 13, 2018

As 2018 is quickly coming to an end and planning for 2019 continues to move full steam ahead, it’s time once again to take a moment to slow down and look back over the past year. This year we also had the opportunity to share our story in The Parliamentary Review as a Best Practice Representative for the technology sector.

Virtual Agent 40

Virtual Agent Transportation Chatbots Multichannel 40

aircall

MARCH 16, 2018

Our 2018 customer support strategy survey was sent to 475 industry leaders. How large is your customer support team? Participants were asked to name the one change that would have the largest positive impact on their customer support strategy in 2018… Survey Responses Reveal Trends to Improve Customer Support.

Customer Support 88

Customer Support Brand ambassadors Morale Surveys 88

HGS

MAY 2, 2018

Ask the Experts: Predictions for the Future of Customer Experience. . Digital disruption has already revolutionized industries across the globe, and the customer service industry is no exception. At the current rate, digital is expected to overtake voice in 2018. Wed, 05/02/2018 - 18:22.

Customer Experience 100

Customer Experience Multichannel Chatbots Analytics 100

Clarabridge

MAY 9, 2018

Breaking it Down with Best Practices and Brecht: C3 2018 Day 1 Recap. Our tenth annual Clarabridge Customer Connections Conference (C3) event kicked off Tuesday morning in the nation’s capitol at the Gaylord National Convention Center, right in Clarabridge’s backyard.

Journey mapping 40

Journey mapping Best practices Contact Center Feedback 40

Taylor Reach Group

MAY 24, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. 2018 SWPP Annual Conference: June 4-6, Nashville, TN. Customer Contact – Europe: June 11-13, Dublin, Ireland. CX NYC 2018: June 19-20, New York, NY.

Contact Center 48

Contact Center Healthcare Best practices Call Center 48

CSM Magazine

NOVEMBER 29, 2017

Building on the heritage of organising the largest and most popular global CCW event in the past 18 years, Europe’s flagship Customer Contact Week returns to the UK next March. Capitalising on a strong foothold in Europe’s customer contact community 2018 will be bigger, more innovative and interactive than ever before.

Benchmark 40

Benchmark Education Best practices Customer Experience 40

NICE inContact

JANUARY 24, 2018

How will companies that have embraced the cloud for the contact center and sales applications across their businesses continue to benefit in 2018 and beyond? Two topics come to mind: participating fully in corporate digital transformation initiatives and investigating uses of artificial intelligence in customer care. Plan to join us!

Customer Care 74

Customer Care Cloud contact APIs Contact Center 74

Eptica

MAY 16, 2018

Date: Wednesday, May 16, 2018 Author: Anne-Claire Bellec How artificial intelligence can transform your customer experience. Published on: May 16, 2018. Recent reports from Forrester back this up, highlighting the fast-growing importance of AI in customer experience. Share this page on: Tweet.

Customer Experience 69

Customer Experience Chatbots Self service CRM 69

Customer Experience Matters

JANUARY 8, 2018

We just published a Temkin Group report, Lessons in CX Excellence, 2018. This report has rich insights about both B2B and B2C customer experience. The post Report: Lessons in CX Excellence, 2018 appeared first on Customer Experience Matters®. This report: Highlights specific examples of Read More.

B2C 48

B2C B2B Customer Experience Best practices 48

Eptica

DECEMBER 5, 2018

Date: Wednesday, December 5, 2018 Author: Olivier Njamfa - CEO & Co-Founder The importance of trust to customer experience in 2019. Published on: December 05, 2018. Witness how consumers have embraced the likes of Amazon and Netflix because of the excellence of the customer experience they deliver.

Customer Experience 77

Customer Experience Best practices Advertising Chatbots 77

NICE inContact

MARCH 8, 2018

If your manager still hasn’t committed to sending you or your colleagues to Interactions 2018, there are some powerful reasons you can share. Best practices and proven solutions that can be implemented right now. You’ll be learning about what works—and what will drive customer experience excellence now.

Management 48

Management Best practices Contact Center Customer Experience 48

Comm100

AUGUST 1, 2018

The picks on this month’s series of best CX Posts cover a wide variety of topics focused mostly on the future of customer experience and the trends that are shaking up the industry. The executives are expected to deliver long-term solutions to improve customer experiences.

Customer Experience 40

Customer Experience Feedback Best practices Customer retention 40