CSM Magazine

MAY 19, 2022

Verizon and PCI Pal release joint white paper with Servadus addressing contact centre best practices in the wake of PCI DSS 4.0 The white paper, Keep Calm and Simplify – Contact centre best practices in the era of PCI DSS 4.0 , also looks at best practices and emerging technologies that will shape the payment security industry.

Best practices 52

Best practices Government SaaS Technology 52

Eptica

OCTOBER 16, 2018

Date: Tuesday, October 16, 2018 Author: Anne Beghin - Project Manager 5 ways of delivering CX reporting best practice. Published on: October 16, 2018. Categorie(s): Best Practice Optimizing CX with Eptica This all helps constantly improve the customer experience and increase loyalty.

Best practices 68

Best practices Average Handle Time Self service Contact Center 68

DMG Consulting

JULY 2, 2018

Best Practices for Managing Cloud Technology Solutions. The following best practices will help your company realize the greatest benefits and returns from implementing a cloud-based system. By Donna Fluss. DMG helps companies select all types of contact center and back-office systems.

Best practices 67

Best practices Technology Interactive Voice Response Management 67

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. At the Eptica blog we’ve looked at all of our posts from 2018 and come up with a top 10 of the most popular and topical, based on the number of views, comments and general feedback.

Average Handle Time 89

Average Handle Time Best practices Surveys Chatbots 89

DMG Consulting

JULY 26, 2018

Call Center Quality Assurance Best Practices for Empowering Agents. Here are some best practices to help your company succeed with a QA initiative: Involve agents in the development of the QA program. By Donna Fluss. Include a module in the new agent training program that fully explains the QA program.

Best practices 48

Best practices Call Center Calibration Gamification 48

Kayako

SEPTEMBER 20, 2018

In this article, we take a closer look at ten of the customer experience best practices that all B2B sales teams should adopt, in order to stay competitive, meet or exceed expectations, and build loyalty. . Make Customer Experience a Priority . Make Use of Voice of Customer Data.

Best practices 81

Best practices B2B Sales Customer Experience 81

Comm100

MARCH 16, 2022

We will also discuss how government can improve customer service while meeting today’s strict security standards, exploring new approaches and tools with real-world examples and best practices. . Santa Fe County has been using Comm100 Live Chat since 2018. Table of Contents: Chapter 1: Governments are taking CX seriously.

Government 77

Government Best practices Customer Service Chatbots 77

AskNicely

NOVEMBER 28, 2018

Brands that embrace NPS best practices are unlocking hyper growth and accelerated advocacy. Join us for this exclusive webinar, where our panel will break down the results of the 2018 NPS Benchmark Study. 2018 NPS Benchmark Study: Results and Reactions Webinar. Tuesday, December 04, 2018. MINDBODY, Inc.

Benchmark 60

Benchmark Best practices Marketing Feedback 60

Totango

NOVEMBER 22, 2017

We’re going to bring the best and the brightest from the field to share latest trends in strategy and innovation so you and your organization can make the BIGGEST IMPACT possible in customer adoption, retention and overall customer engagement.

SaaS 84

SaaS Customer centricity Best practices Enterprise 84

ShepHyken

APRIL 2, 2018

I would like to offer just a few best practices to consider based on my own experience being on both sides of the survey. The post 5 Top Customer Service Articles For the Week of April 2, 2018 appeared first on Shep Hyken. Three Important Considerations for Customer Service Surveys by Paul Selby. Follow on Twitter: @Hyken.

Customer Service 135

Customer Service Self service Surveys Scripts 135

Insite Managed Solutions

JANUARY 26, 2018

Most of our clients are currently focusing on their 2018 priorities and you might be too! We explored 2018 priorities in our previous email. Provide staff with access to Insite’s library of best practices and expert consultants to solve any complex challenge while you search for the ideal candidate.

Best practices 40

Best practices Consulting Consulting Metrics 40

Creative Virtual

OCTOBER 30, 2018

Every industry has best practices – guidelines, methods or techniques accepted as the most efficient and effective way to accomplish a desired result. Sometimes when something new comes along or starts to get industry attention, the hype can make it easy to confuse jumping on the bandwagon with following proven best practice.

Best practices 40

Best practices Chatbots Virtual Agent Self service 40

CrazyCall

SEPTEMBER 4, 2018

million in total revenue in Q1 2018. Noah Kagan’s twitter account is constantly fueled with growth hacks, sales & marketing news and best practices to help you grow your business. It is almost always true that the person with the best information is the person who wins the sale.”. And they did. In October.

Sales 129

Sales SaaS CRM B2B 129

AskNicely

AUGUST 29, 2018

Best NPS Benchmarks Are a Result of NPS Best Practices. Brands that embrace these new NPS best practices unlock accelerated growth and long-term advocacy because they possess an advantage on customer experience. The post NPS Benchmarks for 2018: How Do You Compare? What is your NPS Score?

Benchmark 60

Benchmark Best practices industry standards Customer centricity 60

Cyara

MAY 6, 2018

At Cyara Xchange 2018 in March, I had the great privilege of hearing a presentation by two experts on performance testing of CX applications: Pete Dhadwar of Royal Bank of Canada and Chandra Golla of Cyara. In this blog post, I will share a few of their pearls of wisdom.

Best practices 52

Best practices Banking Interactive Voice Response Contact Center 52

Taylor Reach Group

APRIL 25, 2018

With that, here are some of the events taking place in May 2018 (in chronological order) with direct links to each event: CX 18 - May 1-4, Nashville, TN. ODSC East 2018 is one of the largest applied data science conferences in the world. The 2018 SCIP International Conference will center on Next Generation Intelligence.

Contact Center 62

Contact Center Call Center Customer Experience outsourcing 62

Natalie Petouhof

SEPTEMBER 23, 2018

Tweet Dreamforce 2018 is here! Drive Service Transformation w Lightning & Digital Channels (Workshop) -Tues 9/25 1 PM Best practices on rolling out Lightning & increasing digital channel adoption [link]. And there’s so much to do and see! Reserve your seat and put these sessions on your calendar!

Best practices 75

Best practices Customer Service Contact Center Technology 75

Monet Software

DECEMBER 21, 2018

It’s safe to say that 2018 was an eventful year at Monet Software. Monet WFO was designed from the ground up to run on multiple AWS availability zones and adhere to best practices from AWS for the highest level of security and availability,” says Shimon Keren, Monet SVP of Products. What will the New Year bring? Stay tuned!

Schedule adherence 48

Schedule adherence contact center solutions Contact Center Best practices 48

Totango

JANUARY 22, 2018

Customer Success Summit brings together the best and brightest minds in Customer Success. Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver.

Consulting 76

Consulting Consulting Education Best practices 76

aircall

MARCH 16, 2018

Our 2018 customer support strategy survey was sent to 475 industry leaders. Participants were asked to name the one change that would have the largest positive impact on their customer support strategy in 2018… Survey Responses Reveal Trends to Improve Customer Support. Some questions were straightforward. Improved Communication.

Customer Support 88

Customer Support Brand ambassadors Morale Surveys 88

Clarabridge

MAY 9, 2018

Breaking it Down with Best Practices and Brecht: C3 2018 Day 1 Recap. These two took attendees through best practices for establishing a successful CEM program. Milan then took us to school about best practices when it comes to using data visualizations to help communicate that story clearly.

Journey mapping 40

Journey mapping Best practices Contact Center Feedback 40

Taylor Reach Group

JUNE 27, 2018

With that, here are some of the events taking place in July 2018 (in chronological order) with direct links to each event: Enterprise World 2018: July 10-12, Toronto, ON. OpenText Enterprise World 2018 is the world’s largest information conference. Managing a small contact center is challenging.

Contact Center 48

Contact Center Customer Experience Enterprise Analytics 48

Totango

SEPTEMBER 12, 2018

The C hief Customer Officer Fall, 2018 (CCO), held September 12th-13th in San Diego, is an interactive peer-lead conference attracting senior-level customer focused professionals. We need to ensure we deliver the KPIs, best practices, and playbooks to deliver our promises to the customer. That’s Totango’s mission.

Chief Customer Officer 55

Chief Customer Officer Customer centricity Best practices Customer retention 55

Fonolo

JUNE 6, 2018

For those with even one foot in the digital doorway, chances are you may have heard some breaking news around the watercooler at the beginning of 2018: A revival is being planned for a well-known social networking platform: LinkedIn Groups.

Best practices 75

Best practices Contact Center Call Center Engineering 75

CSM Magazine

NOVEMBER 29, 2017

Capitalising on a strong foothold in Europe’s customer contact community 2018 will be bigger, more innovative and interactive than ever before. CCW Europe 2018 will be educational, practical & unforgettable! And that’s not all….

Benchmark 40

Benchmark Education Best practices Customer Experience 40

Taylor Reach Group

MAY 24, 2018

With that, here are some of the events taking place in June 2018 (in chronological order) with direct links to each event: The 2018 Canadian Telecom Summit: June 4-6, Toronto, ON. 2018 SWPP Annual Conference: June 4-6, Nashville, TN. SOCAP 2018 Data Reporting Workshop : June 12-13, Chicago, IL.

Contact Center 48

Contact Center Healthcare Call Center Best practices 48

Creative Virtual

DECEMBER 13, 2018

As 2018 is quickly coming to an end and planning for 2019 continues to move full steam ahead, it’s time once again to take a moment to slow down and look back over the past year. This year we also had the opportunity to share our story in The Parliamentary Review as a Best Practice Representative for the technology sector.

Virtual Agent 40

Virtual Agent Transportation Chatbots Multichannel 40

DMG Consulting

MARCH 16, 2018

DMG Consulting Releases 2018 – 2019 Workforce Management Product and Market Report. What: Releases 2018 – 2019 Workforce Management Product and Market Report. What: Releases 2018 – 2019 Workforce Management Product and Market Report. When: Today, 12 March 2018.

Consulting 48

Consulting Consulting Marketing Management 48

Injixo

JANUARY 23, 2019

On 2nd October and 3rd October 2018, PlanCon , a new conference tailored to Contact Centre Professionals and WFM Heroes took place in London. A selection of our expert talks from PlanCon 2018 is now available online.

Education 40

Education Best practices 40

NICE inContact

MARCH 8, 2018

If your manager still hasn’t committed to sending you or your colleagues to Interactions 2018, there are some powerful reasons you can share. Best practices and proven solutions that can be implemented right now. You can still register at the early bird rate now through April 13, 2018. You’ll save ?$180

Management 48

Management Best practices Contact Center Customer Experience 48

Totango

NOVEMBER 22, 2017

We’re going to bring the best and the brightest from the field to share latest trends in strategy and innovation so you and your organization can make the BIGGEST IMPACT possible in customer adoption, retention and overall customer engagement.

Customer centricity 48

Customer centricity SaaS Best practices Enterprise 48

NICE inContact

JANUARY 24, 2018

How will companies that have embraced the cloud for the contact center and sales applications across their businesses continue to benefit in 2018 and beyond? The post 2018: New Ways Cloud Will Enhance Customer Care appeared first on inContact Blog. So, what comes next? Digital Transformation. Plan to join us!

Customer Care 74

Customer Care Cloud contact APIs Contact Center 74

CSM Magazine

DECEMBER 14, 2017

Eleven organizations have been shortlisted to win the 2018 Customer Contact Innovation Awards. This year’s innovations reveal a powerful range of the best approaches to improve your customer operations” explains Paul Smedley, Founder and Chair, The Forum.

Best practices 40

Best practices Banking Coaching Analytics 40

Up Your Service

SEPTEMBER 14, 2018

4 tips for getting started with chatbots – Learn tips and best practices for using Chatbots and leave feeling comfortable enough to build your own. ? The post Join Ron Kaufman at Dreamforce 2018 in San Francisco appeared first on UP Your Service. Many more sessions can be found here: [link].

Chatbots 45

Chatbots Customer centricity Best practices Marketing 45

Taylor Reach Group

MARCH 26, 2018

With that, here are some of the events taking place in April 2018 (in chronological order) with direct links to each event: Ecommerce Operations Summit April 3 – 5, Columbus, OH. Smart Customer Service 2018 April 9 – 11, Washington, DC. CRM Evolution 2018 – Conference and Expo April 9 – 11, Washington, DC. This is it.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

West

NOVEMBER 16, 2017

The Blog 5 Steps to Optimize Customer Experience in 2018 appeared first on West Corporation. They're looking for the full experience, and you can take a few steps to optimize customer experience at your company in the next year.

Customer Experience 66

Customer Experience Marketing Best practices CRM 66

Livepro

JULY 17, 2018

livepro’s third annual Customer Experience Knowledge Management Forums are back in 2018 bigger and better than ever before. KEYNOTE SPEAKER SYDNEY 30th AUGUST 2018. KEYNOTE SPEAKER MELBOURNE 12th SEPTEMBER 2018. KEYNOTE SPEAKER MELBOURNE 12th Sept & BRISBANE 18th Sept 2018. Since joining COPC Asia Pacific Inc.

Government 40

Government Transportation Multichannel Consulting 40