DMG Consulting

MARCH 9, 2020

DMG Consulting Releases 2019 – 2020 Workforce Optimization Product and Market Report. Artificial intelligence, machine learning and predictive analytics ushering in a new era of servicing. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services.

Consulting 48

Consulting Consulting Marketing Contact Center 48

Taylor Reach Group

MARCH 26, 2018

With that, here are some of the events taking place in April 2018 (in chronological order) with direct links to each event: Ecommerce Operations Summit April 3 – 5, Columbus, OH. Smart Customer Service 2018 April 9 – 11, Washington, DC. CRM Evolution 2018 – Conference and Expo April 9 – 11, Washington, DC. The big one.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

Stratifyd

JANUARY 29, 2019

We are members of the 2018 Mastercard Start Path class and the Microsoft ScaleUp program. Additionally, we were named a "Cool Vendor in Analytics" by Gartner as well as one of "Charlotte's Best Places to Work" and the 2nd fastest-growing company in Charlotte by the Charlotte Business Journal.

Marketing 40

Marketing Analytics Healthcare Big data 40

AWS Machine Learning

OCTOBER 5, 2023

These models can be used for question answering, summarization, translation, and more in applications such as conversational agents for customer support, content creation for marketing, and coding assistants. His research interest is in systems, high-performance computing, and big data analytics.

Scripts 97

Scripts Big data Engineering SaaS 97

Stratifyd

DECEMBER 12, 2018

We are members of the 2018 Mastercard Start Path class and the Microsoft ScaleUp program. Additionally, we were named as a "Cool Vendor in Analytics" by Gartner and we were just named one of "Charlotte's Best Places to Work" and the 2nd fastest growing company in Charlotte by the Charlotte Business Journal!

Marketing 40

Marketing Management Analytics Healthcare 40

Stratifyd

DECEMBER 12, 2018

We are members of the 2018 Mastercard Start Path class and the Microsoft ScaleUp program. Additionally, we were named as a "Cool Vendor in Analytics" by Gartner and we were just named one of "Charlotte's Best Places to Work" and the 2nd fastest growing company in Charlotte by the Charlotte Business Journal!

Marketing 40

Marketing Management Analytics Healthcare 40

Taylor Reach Group

MAY 24, 2018

With that, here are some of the events taking place in June 2018 (in chronological order) with direct links to each event: The 2018 Canadian Telecom Summit: June 4-6, Toronto, ON. 2018 SWPP Annual Conference: June 4-6, Nashville, TN. Big Data & Analytics for Retail Summit : June 6-7, Chicago, IL.

Contact Center 48

Contact Center Healthcare Best practices Call Center 48

Stratifyd

DECEMBER 20, 2018

We are members of the 2018 Mastercard Start Path class and the Microsoft ScaleUp program. Additionally, we were named as a "Cool Vendor in Analytics" by Gartner and we were just named one of "Charlotte's Best Places to Work" and the 2nd fastest growing company in Charlotte by the Charlotte Business Journal!

Marketing 40

Marketing Brand ambassadors Healthcare Scripts 40

C3Centricity

MAY 25, 2020

A 2015 Capgemini and EMC study called “Big & Fast Data: The rise of Insight-Driven Business” showed that: 56% of the 1,000 senior decision makers surveyed claim that their investment in big data over the next three years will exceed past investment in information management.

Technology 77

Technology Big data Analytics Personalization 77

Fonolo

NOVEMBER 17, 2020

Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. ” — Kristyn Emenecker , Executive Leader — Marketing, Strategy, Product, CX. Contact Center Trends 2018. Here are trends for 2018 that are sure to shake up the industry. The Voice Channel Strikes Back. Consumers feel isolated as it is.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Stratifyd

FEBRUARY 20, 2019

We are members of the 2018 Mastercard Start Path class and the Microsoft ScaleUp program. Additionally, we were named a 2018 Cool Vendor in Analytics by Gartner, as well as one of "Charlotte's Best Places to Work" and the 2nd fastest-growing company in Charlotte by the Charlotte Business Journal.

Engineering 40

Engineering Healthcare Big data B2B 40

Infinity

SEPTEMBER 25, 2018

Personalisation might be the most important factor for marketers in 2018, according to a recent Salesforce study, which found that 52% of consumers would switch away from brands that don't personalise communications. For some customers, personalisation is an instant beacon into their soul and their wallets.

Personalization 45

Personalization Analytics Big data Marketing 45

DMG Consulting

APRIL 16, 2019

These innovations have come hand in hand with megatrends that include Big Data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart device” generation), the gig economy, and, of course, the cloud. billion for the first half of 2018.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

Calltools

DECEMBER 25, 2019

It’s no secret that personalization now rules the modern marketing and sales world. We need to stop interrupting what people are interested in and be what people are interested in.” – Craig David The Sales Revolution A 2018 study by Epsilon showed just how important personalization has become. Analytics want to know how.

Sales 52

Sales Scripts Big data Analytics 52

Avaya

MAY 23, 2017

Technologies like Artificial Intelligence, automation, big data, and the Internet of Things have made digital transformation an absolute necessity for organizations. sales, marketing, HR, billing). The key is being able to openly share customer data across all teams, processes and customer touchpoints.

Customer centricity 42

Customer centricity Contact Center Big data Analytics 42

JustCall

APRIL 26, 2022

Suppose a sales professional wants to pile up a list of leads of an addressable market for an upcoming campaign. Whether compiling prospects’ data, refining ideal customer profiles (ICP), or figuring out action items – the AI’s analytical strength continually improves sales efficiency. Augmented Analytics.

Sales 52

Sales B2B Upselling Chatbots 52

aircall

FEBRUARY 24, 2021

Let’s take a look at some sales statistics: The average sales rep can make about 45 calls per day ( The Bridge Group 2018 ). Marketers often complain that they’re generating lots of leads for your sales teams, but sales reps aren’t converting them to customers. Tap into big data.

Sales 62

Sales Technology call center software CRM 62

ProProfs Blog

JANUARY 30, 2020

and will increase to 47.3% – this was estimated for 2018! Only then can your business outshine in a competitive market. The increasing engagement was a top objective for more than half of the marketing professionals in North America looking to enhance the customer experience. Source: Amasty ) Tweet this.

B2B 204

B2B Banking Personalization Employee engagement 204

Method:CRM

FEBRUARY 27, 2019

These discussions might focus on: Developing go-to-market strategies and launch plans Adopting innovative technologies Expanding operations Managing cash flow Tackling the fast-moving marketplace Complying with regulations, both domestic and international. Accountants speak the language of business.

Accountability 61

Accountability Consulting Consulting CRM 61

Avaya

DECEMBER 6, 2016

Whether you realize it or not, big data is at the heart of practically everything we do today. In today’s smart, digital world, big data has opened the floodgates to never-before-seen possibilities. If you ask us, though, the best customer experiences today are supported by customer journey analytics.

Big data 66

Big data Customer Experience Analytics Self service 66

Peter Lavers

JULY 10, 2018

Like most other sectors, sport has gone digital, omni-channel, big data, real-time, and customer empowered. The same data services the needs of many stakeholders. This core match data is a critical part of the big data picture that encircles these two wonderful weeks of sport.

Big data 20

Big data SaaS Marketing Customer Experience 20

Stratifyd

MARCH 19, 2019

We are members of the 2018 Mastercard Start Path class and the Microsoft ScaleUp program. Additionally, we were named a Cool Vendor in Analytics by Gartner as well as one of "Charlotte's Best Places to Work" and the 2nd fastest-growing company in Charlotte by the Charlotte Business Journal. Create and maintain Brand Standards.

Healthcare 8

Healthcare Big data B2B Analytics 8

C3Centricity

AUGUST 17, 2020

Another study summarised on Forbes and run across 30 markets globally, shows that engagement has increased 61% over normal social media usage rates. Marketers are too busy building brands. With so much information available today, marketing is being challenged to demonstrate its ROI. Contact us Now.

Customer centricity 63

Customer centricity Big data Airlines Marketing 63

C3Centricity

DECEMBER 3, 2018

MARKETING IS TOO BUSY BUILDING BRANDS. With so much information available today, marketing is being challenged to demonstrate its ROI. They found that the majority of marketers are feeling overwhelmed by all this data. As I’m often quoted as saying: “We’re drowning in data but thirsting for insights.”

Big data 59

Big data Marketing B2C CRM 59

SmartKarrot

FEBRUARY 3, 2022

a collaborative software platform, purchased ContaAzul in 2018. offers services such as email marketing, product and content management, affiliate marketing, PCI Compliance and CSE Security, payment via Hotpay, analytics reporting, etc. RD Station is a small and medium-sized business-focused inbound marketing platform.

SaaS 10

SaaS Real estate Construction Transportation 10

SmartKarrot

FEBRUARY 4, 2022

SaaS – Software-as-a-Service – is an umbrella term referring to a range of technologies and tools that facilitate the processing, storage, and management of big data using remote servers. The US market has high demand and supply of SaaS service providers. The adoption of SaaS in businesses is on the rise. Founded in: 1982.

SaaS 10

SaaS Finance Advertising Engineering 10