DMG Consulting

MARCH 16, 2018

DMG Consulting Releases 2018 – 2019 Workforce Management Product and Market Report. Strong momentum driving market growth and investment. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. When: Today, 12 March 2018.

Consulting 48

Consulting Consulting Marketing Management 48

DMG Consulting

MARCH 31, 2019

DMG Consulting Releases 2018 – 2019 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. When: Today, 4 December 2018.

Consulting 48

Consulting Consulting Contact Center Marketing 48

Callminer

DECEMBER 17, 2019

As industrial and economic globalization trends continue to develop in the world’s present market, the use of outsourced talent to accomplish a wide variety of tasks ranging from the rote and repeatable to the complex and mission-critical grows ever more ubiquitous. Sales Pursuits. The need for competent customer support is growing.

Call Center 207

Call Center outsourcing Contact Center Finance 207

CSM Magazine

APRIL 26, 2022

Funding to further enhance its leading technology and bring 360-degree data analytics solution to new markets. Conjura , the leading e-commerce data analytics platform, today announced it raised €15 million in Series A funding. “Consumers last year spent over $175 billion online with U.K.

Analytics 52

Analytics Benchmark industry standards Customer retention 52

JustCall

AUGUST 10, 2022

Top 8 Avoxi Alternatives & Competitors in 2022. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. Alt-Text: Aircall Analytics. Looking for a robust Avoxi alternative ? You’ve come to the right place. Cloudtalk Pricing Plans. Image Source.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

DMG Consulting

MARCH 8, 2019

Innovation Enhances the Cloud-Based Contact Center Infrastructure Market. The past year was excellent for the cloud-based contact center infrastructure (CBCCI) market. DMG had projected that the market would grow by 22% in 2017, and the actual growth rate was 25.4%. DMG expects the market to grow at a minimum of 22.5%

Contact Center 72

Contact Center Marketing SaaS Virtual Agent 72

DMG Consulting

DECEMBER 11, 2019

DMG Consulting Releases 2019 – 2020 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. The number of CBCCI seats in the market grew by 20.1% 12/11/2019.

Consulting 48

Consulting Consulting Contact Center Marketing 48

Upstream Works

DECEMBER 11, 2018

As 2018 draws to a close and we get closer to ushering in a fresh new year, there’s a temptation to sensationalize up-and-coming technologies and get a bit brazen with predictions and statements about what’s to come. According to Maoz, c ustomer self-service is expected to grow to 64% by 2022. Analytics and Data Management.

Customer Experience 96

Customer Experience Management Multichannel Self service 96

NobelBiz

MAY 25, 2023

It was meant to describe a marketing software that could build a single customer view (a collection of all of a customer’s data and events into one file). Goldmine, which launched in 1990, was the first kind of software to combine contact information, calendaring, sales data, and marketing automation into one platform.

call center software 98

call center software Call Center APIs Contact Center 98

AWS Machine Learning

FEBRUARY 5, 2024

HSR.health is a geospatial health risk analytics firm whose vision is that global health challenges are solvable through human ingenuity and the focused and accurate application of data analytics. This data serves as a fundamental pillar in the analytics framework. set_index('metric')['weight'].to_dict() min()) * 100).round(2)

Healthcare 78

Healthcare Engineering Analytics APIs 78

3CLogic

JANUARY 24, 2024

With the American Customer Satisfaction Index making its largest decline in 28 years in 2022 — falling from 77 in 2018 to 73.1 in 2022 — dissatisfaction and frequent complaints from customers are rising. Are they met by long wait times and low-performing agents? Or is the opposite true?

Contact Center 64

Contact Center Virtual Agent Self service CRM 64

CSM Magazine

MARCH 3, 2022

In this article, we will show you the top five SaaS tools you should consider using in 2022 for your office. Additionally, it was awarded the fastest-growing SaaS startup in 2018 and managed to raise over $20 million to innovate the business travel industry. Google Analytics- best for business intelligence.

SaaS 52

SaaS Management Transportation Analytics 52

CSM Magazine

MARCH 13, 2022

Danish customer support innovator Dixa has announced the acquisitions of analytics leader Miuros, and automation pioneer Solvemate. Miuros was designed to help brands turn customer data into actionable insights with AI-powered analytics, quality assurance and automation.

Chatbots 52

Chatbots Self service Analytics Customer Service 52

Netomi

FEBRUARY 28, 2022

From introducing cryptocurrency to the Latin America market, to offering a free learning online platform for students and playing a key role in the digital transformation of health services, these leaders are making waves in the CX space, and inspiring others along the way. One CX trend that will dominate/take the stage in 2022: . “I

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

JustCall

APRIL 26, 2022

Suppose a sales professional wants to pile up a list of leads of an addressable market for an upcoming campaign. Whether compiling prospects’ data, refining ideal customer profiles (ICP), or figuring out action items – the AI’s analytical strength continually improves sales efficiency. Augmented Analytics. Machine Learning.

Sales 52

Sales B2B Upselling Chatbots 52

Eptica

DECEMBER 12, 2018

Date: Wednesday, December 12, 2018 Author: Pauline Ashenden - Marketing Manager How CX is central to Digital Transformation. Published on: December 12, 2018. In fact, a global study by Vodafone recently found that 69% of firms believe they will fail if they don't move to a digital model. Half of the 400 U.S.-based

Best practices 65

Best practices Marketing Chatbots Self service 65

Anexa BPO

NOVEMBER 7, 2021

In fact, based on research trajectories, it is expected that between $70 and $100 billion in funding may leave the healthcare system by 2022 – driven by product buy-downs, coverage shifts out of employer-sponsored plans and Medicaid rate pressures at the state level. The October 2020 unemployment rate of 6.9%

outsourcing 40

outsourcing Healthcare Business Process Outsourcing Government 40

Spearline

AUGUST 29, 2019

According to researcher Global Market Insights, the global market for AR products will surge by 80% to $165 billion by 2024. According to VR device company Pico and IDC, forecasts predict that the share of all-in-one headsets in the VR/AR market will increase from 14.1% in 2018 to nearly 50% in 2022.

Telecommunications 56

Telecommunications B2C voip Benchmark 56

AWS Machine Learning

APRIL 19, 2023

Since 2018, our team has been developing a variety of ML models to enable betting products for NFL and NCAA football. Our models are the building blocks of other models where we generate a list of live betting markets, include spread, total, win probability, next score type, next team to score, and more.

Engineering 72

Engineering APIs Scripts Education 72

SmartKarrot

FEBRUARY 16, 2022

38% of respondents of a recent survey on CX, enhancing service levels is the top aim for contact centers in 2022. In 2022, concentrating on your mobile user experience is essential. Only 60% of marketers show any concern that their organization is at a disadvantage because of the lack of CX. times as many engaged employees. ??

Customer Experience 10

Customer Experience B2B Advertising B2C 10

Enghouse Interactive

JULY 16, 2018

In 2018, 57% of all banks and credit unions have adopted digital mobile banking options. 62% of Americans use some sort of digital banking as of 2018, so consumers have enrolled in these programs en mass. And by 2022, visits will continue to drop another 36%.

Banking 40

Banking Customer Experience Contact Center Interactive Voice Response 40

CustomerSuccessBox

FEBRUARY 28, 2022

For the cloud-scale applications, Datadog monitors the servers, tools, databases, and services, with a data analytics platform that is SaaS-based. It was back in 2018 for Datadog where customers only opted for 1 product. Bonus Read: 2022 will all be about these Customer Success KPIs. Datadog – $1.2B Seasonality to scale.

SaaS 52

SaaS Best practices Enterprise Customer retention 52

C Space

OCTOBER 16, 2020

Zoom , as it continues to embrace being more than a space for business meetings, is launching its bid to own the virtual event market. OnZoom attempts to consolidate what has become a teeming, sometimes complicated market for virtual events. It announced OnZoom , its new virtual event platform, on Wednesday at its Zoomtopia conference.

Analytics 40

Analytics Surveys Marketing Education 40

SmartKarrot

JULY 6, 2020

From customer relationship management (CRM) to marketing automation – you’ll find a wide array of useful SaaS cloud applications for various tasks. . According to Blissfully , the average spending per company on SaaS reached $343,000 in 2018. The latest research also indicates that by 2022, 72.4% Source: Blissfully.

SaaS 10

SaaS CRM Analytics Marketing 10