5 Top Customer Service Articles For the Week of December 5, 2016
ShepHyken
DECEMBER 5, 2016
Beyond the Wow Factor: Why Customer Experience Management Is Not About Exceeding Expectations by Paul Greenberg & Thomas Wieberneit. ZDNet) Thomas Wieberneit takes on customer experience management and the differences between delighting the customer all the time (not) and making sure things work for that customer (yes).
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