NICE inContact

MAY 14, 2020

Launched in 2014, SheTech is an initiative led by the Women in Tech Council, is the largest industry-led STEM program focused with more than 12,000 participants. Students get to see and hear directly from women about their careers in STEM and the impact they’ve had on the companies they serve. See how NICE inContact got involved.

Best practices 71

Best practices Contact Center Call Center 71

Quadient

DECEMBER 16, 2021

The scope, definitions and deliverables included in the December 13, 2021 “ Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government ” bring best practices for digital transformation to key government agencies and programs. . You may need to make large changes quickly.

Government 52

Government Customer Experience Best practices Healthcare 52

NICE inContact

MAY 14, 2020

Launched in 2014, SheTech is an initiative led by the Women in Tech Council, is the largest industry-led STEM program focused with more than 12,000 participants. Students get to see and hear directly from women about their careers in STEM and the impact they’ve had on the companies they serve. See how NICE inContact got involved.

Best practices 62

Best practices Contact Center Call Center 62

Talkdesk

OCTOBER 8, 2020

Almost 17,500 US bank branches closed from the beginning of 2014 to the middle of June 2020. So which best practices should banks embrace in their pursuit of seamless client experiences (CX) in the age of digital banking? However, face-to-face banking is still a vital component of banking and one that must be preserved.

Banking 119

Banking Chatbots Virtual Agent Contact Center 119

aircall

JANUARY 24, 2022

This percentage compares with only 67% in 2014. 10 Best Practices for Making Customers Feel Important. Here are 10 best practices to help customers feel more important. . Customer service entails providing excellent service and support to current and future customers. Your brand is a big deal.

Call Center 126

Call Center Best practices call center software CRM 126

Fonolo

NOVEMBER 17, 2020

Call Center Trends 2014. Understanding and benchmarking against these metrics is still the best way to maintain high standards of customer service. This year, expect companies to adopt best practices in knowledge management so that information is easier to find and utilize for greater service efficiencies.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Talkdesk

OCTOBER 1, 2020

Almost 17,500 US bank branches closed from the beginning of 2014 to the middle of June 2020. So which best practices should banks embrace in their pursuit of seamless client experiences (CX) in the age of digital banking? However, face-to-face banking is still a vital component of banking and one that must be preserved.

Banking 74

Banking APIs Contact Center Best practices 74

CSM Magazine

JULY 29, 2021

It was recognized by the Entrepreneurs magazine as one of the ‘100 brilliant companies’ of 2015 and crowned as one of the world’s ’50 smartest companies’ of 2014 by MIT Technology Review.

Real estate 98

Real estate Engineering Consulting Consulting 98

Customer Interactions

AUGUST 7, 2014

Here is a glimpse at our 2014 winners: Technician of the Year Jason Sturgill. As a coach/mentor/trainer, he enthusiastically shares best practices with trainees and co-workers. Jason is a Telecommunications Specialist with the Monterey County Information Technology Department in Salinas, California.

Telecommunications 31

Telecommunications Construction Morale Technical Support 31

Aspect

DECEMBER 10, 2019

An ASUGA member since 2014, Ann is completing her first two-year term (and is currently up for reelection). I take classes and attend webinars to stay on top of contact center trends, best practices and technological advances in the industry.”. Additionally, Ann’s Team supports the telephony system and Salesforce Customer 360.

Airlines 118

Airlines Best practices Feedback Contact Center 118

GetFeedback

FEBRUARY 6, 2019

You can follow basic survey best practices to capture reliable info. Editor’s Note: This post was originally published in May 2014. Post-event surveys can reengage attendees and promote powerful follow-up action, like event sign-ups and donations. Ask questions that deliver measurable data.

Feedback 110

Feedback Surveys Benchmark Best practices 110

Avaya

OCTOBER 10, 2016

The tech industry (software and hardware) typically falls well below that mark, with average scores in the 20s, which have been dropping over the past few years (Temkin Group, 2014 NPS rankings). Establish Best Practices. Raising an NPS isn’t easy. Not surprisingly, as our AQI started to go up, so did our NPS. Ongoing Journey.

Benchmark 78

Benchmark Best practices Metrics Coaching 78

Clarabridge

FEBRUARY 2, 2017

US and European banks paid $65 Billion in fines in 2014. The Wall Street Journal reports that in 2014, US and European banks paid nearly $65 billion in penalties and fines. 41% of customers who opened a new account in 2014 did so because of the customer experience. Banking regulations are now tighter than ever.

Banking 45

Banking Advertising Accountability Best practices 45

Customer Interactions

JULY 7, 2015

This week's CX Buzz is replete with practical tips for what to do and not to do to implement great customer service, from 5 customer service fails to avoid and to 7 best practices for going "omnichannel." How do we implement these insights?

Big data 28

Big data Best practices Analytics Personalization 28

Customer Interactions

JULY 7, 2015

For this week’s edition of CX Buzz, our team decided to touch on a variety of relevant topics from: The voice of the customer, to best practices for providing customer experience in the contact center and to the changing role of the CMO.

Best practices 28

Best practices Contact Center Customer Experience 28

Customer Interactions

JULY 7, 2015

The gap between best practices and what is happening on the ground is only growing, as companies that deploy tools like big data and speech analytics are pulling ahead of the competition. There is much food for thought in this week's CX Buzz.

Big data 28

Big data Best practices Analytics Technology 28

Customer Interactions

JULY 7, 2015

Read on for a plethora of best practices that will hopefully keep you and your customers in a happy long-term relationship. The funny thing is, much of it is equally applicable to life’s other relationships: from giving people heightened positive experiences, to keeping your promises, to remembering birthdays.

Best practices 28

Best practices 28

AWS Machine Learning

SEPTEMBER 8, 2023

The TextractAsync task calls Amazon Textract using the asynchronous Application Programming Interface (API) following best practices with Amazon Simple Notification Service ( Amazon SNS ) notifications and OutputConfig to store the Amazon Textract JSON output to a customer Amazon S3 bucket.

Construction 105

Construction Metrics Best practices APIs 105

CSM Practice

MAY 22, 2020

In this guide, we’ll explore the available compensation plans, the right framework for thinking about customer success manager compensation, and best practices. There is an ongoing debate in the customer success field around the best compensation structure for CSMs. Best Practices for Variable Compensation Plans.

SaaS 126

SaaS Metrics Accountability Customer centricity 126

Clarabridge

FEBRUARY 2, 2017

US and European banks paid $65 Billion in fines in 2014. The Wall Street Journal reports that in 2014, US and European banks paid nearly $65 billion in penalties and fines. 41% of customers who opened a new account in 2014 did so because of the customer experience. Banking regulations are now tighter than ever.

Banking 40

Banking Advertising Accountability Best practices 40

CSM Practice

FEBRUARY 12, 2020

In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. Irit is known for her unique experience and expertise in launching customer success programs at scale based on best practices, automated playbooks, and client data analytics.

Upselling 52

Upselling Customer centricity Sales Accountability 52

CSM Practice

FEBRUARY 24, 2020

In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. Irit is known for her unique experience and expertise in launching customer success programs at scale based on best practices, automated playbooks, and client data analytics.

Metrics 59

Metrics Customer advocacy Customer centricity Customer effort 59

CSM Practice

FEBRUARY 24, 2020

Out of the myriads of customer data that can be measured, in this blog, I will emphasize the most important customer success metrics you need to focus on based on best practices. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services.

Metrics 52

Metrics Upselling SaaS Accountability 52

CSM Practice

FEBRUARY 24, 2020

In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. Irit is known for her unique experience and expertise in launching customer success programs at scale based on best practices, automated playbooks, and client data analytics. Guide To CS Initiatives: [link].

Metrics 52

Metrics Education Upselling SaaS 52

CSM Practice

FEBRUARY 24, 2020

Out of the myriads of customer data that can be measured, in this blog, I will emphasize the most important customer success metrics you need to focus on based on best practices. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services.

Metrics 52

Metrics SaaS Customer retention Accountability 52

CSM Practice

FEBRUARY 24, 2020

In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. Irit is known for her unique experience and expertise in launching customer success programs at scale based on best practices, automated playbooks, and client data analytics. Guide To CS Initiatives: [link].

Metrics 52

Metrics Education Best practices Accountability 52

CSM Practice

FEBRUARY 24, 2020

Out of the myriads of customer data that can be measured, in this blog, I will emphasize the most important customer success metrics you need to focus on based on best practices. In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services.

Metrics 52

Metrics SaaS Customer retention Accountability 52

CSM Practice

FEBRUARY 24, 2020

In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. Irit is known for her unique experience and expertise in launching customer success programs at scale based on best practices, automated playbooks, and client data analytics. Guide To CS Initiatives: [link].

Metrics 52

Metrics Education Best practices Accountability 52

Mindtouch

JULY 19, 2017

Google announced that they would be slightly favoring HTTPS web traffic back in 2014, but as HTTPS becomes more of an industry standard, it seems that Google is feeling comfortable to more openly favor it over the unsecured HTTP. For the past year at MindTouch, we’ve required customers to adopt HTTPS best practices for their sites.

industry standards 54

industry standards Best practices Engineering 54

CSM Practice

FEBRUARY 24, 2020

In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. Irit is known for her unique experience and expertise in launching customer success programs at scale based on best practices, automated playbooks, and client data analytics.

Metrics 52

Metrics Customer advocacy Customer centricity Accountability 52

CSM Practice

FEBRUARY 24, 2020

In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. Irit is known for her unique experience and expertise in launching customer success programs at scale based on best practices, automated playbooks, and client data analytics.

Metrics 52

Metrics Customer advocacy Customer centricity Accountability 52

Creative Virtual

OCTOBER 18, 2018

My presentation, titled ‘Artificial Intelligence, Customer Experience & the Contact Centre’, will provide practical advice and best practices for integrating chatbots, virtual agents and live chat with the contact centre to create successful digital transformation strategies.

Virtual Agent 40

Virtual Agent Chatbots Self service Best practices 40

Toister Performance Solutions

MAY 30, 2017

Clio became a client of mine in 2014, and I worked with then Director of Customer Support, Catherine Hillier, on an initiative to use customer service as a source of competitive advantage. One of the most impressive things about Clio's contact center is the leadership team's commitment.

Contact Center 48

Contact Center Customer centricity Best practices Customer Support 48

Mindtouch

JULY 25, 2017

According to the Consortium’s website, the impetus behind this switch was to make the processes and best practices that define KCS “generic.” According to Forrester, in 2014 web self-service was the most popular interaction channel, with over 76 percent of respondents choosing it.

Self service 59

Self service Best practices Upselling Analytics 59

GetFeedback

DECEMBER 27, 2018

Just make sure to have a clear call to action, and follow the best practices below, to optimize your response rates. ComScore reported that as of 2014, more people are browsing on mobile devices than on desktop computers, so be sure your survey accommodates both types of users. Now transactional emails are a bit different.

Surveys 79

Surveys Real estate Feedback Best practices 79

Talkdesk

MAY 14, 2019

Acceptable Waiting Time and Customer Satisfaction In 2014, a study by American Express found that the maximum amount of time callers were willing to wait was a whopping 13 minutes.

Wait times 61

Wait times Call Center Abandon rate Average Handle Time 61

PeopleMetrics

DECEMBER 5, 2014

So here are four best practices some companies are employing to help them cement solid, lasting relationships with their customers. I presented my driver''s license with an expired date on it, alongside a temporary license valid until 2018, my social security card and a credit card in my name. We cannot accept a temporary ID.

Brand ambassadors 76

Brand ambassadors Banking Advertising Education 76