100+ Customer Experience Stats to Prepare for 2023
CCNG
OCTOBER 19, 2022
Martech Alliance, 2021) Nearly half (48%) of survey respondents said the customer experience they deliver falls below or significantly below their customers’ expectations. Gartner, 2022) CX programs that exceed management expectations are 2.3 Forrester, 2016) The average email survey response rate is 24%. (Acquia, 2019) 78.5%
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