2012 Analytics Management Metrics 
Beyond Philosophy
JULY 12, 2016
Earl Sasser, and Leonard Schlesinger in 1994 in Harvard Business Review, and in a 1997 book by the last three authors, can essentially be explained as follows: It is a theory of business management which links employee satisfaction to customer loyalty and profitability. Coincidentally, this definition was also done in a June, 2012 article.
Fonolo
NOVEMBER 17, 2020
To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.” Managing a contact center has a unique set of challenges.
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Satrix Solutions
APRIL 2, 2018
Natero helps Customer Success Managers reduce churn, increase expansion, and manage more accounts. We sat down with CEO, Craig Soules, to get his thoughts on how Customer Success Managers can deliver real value. Read our interview: Evan Klein: How has the Customer Success industry changed since Natero was first founded in 2012?
Ian Jacobs
SEPTEMBER 6, 2016
Dimension Data reports that 83% of companies view the contact center as a competitive differentiator, up 30% since 2012. But shrewd companies have also recognized that the tools they use to manage and optimize the performance of their customer service organizations can also drive the competitive differentiation they need to thrive.
AWS Machine Learning
JULY 14, 2022
Fiddler , an enterprise-class Model Performance Management solution available on the AWS Marketplace , offers model monitoring and explainable AI to help ML teams inspect and address a comprehensive range of model issues. The solution is closer than you think. Solution overview. Create a Fiddler trial environment. From the fiddler.ai
Callminer
AUGUST 1, 2017
Coping with unanticipated upticks in demand, staff turnover, and other common call center challenges only further complicate matters for managers working to create an efficient, productive, and effective team. Vincent Nero is the VP General Manager of Successories. Source: Human Resource Management; Issue: 51(4); 2012; Pages 535-548.
Clarabridge
AUGUST 1, 2018
Beginning with a limited availability roll out, selected brands using CX Social , our dedicated social media management product, can now extend their customer service by communicating with their consumers via WhatsApp messaging. According to Forrester , the number of consumers that use messaging has increased by more than 50% since 2012.
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