TechSee

JUNE 16, 2022

He has advised governments and clients across 45 states and over 60 countries, and his books and articles have been translated into over a dozen languages. He is a popular speaker in the space, having given about 1000 keynote speeches in more than 40 countries! Follow on LinkedIn. Brad Cleveland, Author, Speaker & Consultant.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Callminer

MARCH 7, 2017

The Consumer Financial Protection Bureau (CFPB) is an agency of the United States government set up after the financial crisis of 2008 in order to protect the rights of consumers in the financial services industry.

Best practices 140

Best practices Analytics Government Banking 140

Momentum Telecom

MARCH 30, 2020

In the US, more than 93 percent of Americans have access to broadband, compared to only approximately 75 percent in 2010². Meanwhile, Microsoft announced that it would prioritize its cloud infrastructure and resources to support the communication needs of first responders, emergency management and governments?.

Abandon Call 97

Abandon Call Morale Government Analytics 97

ConvergeOne

JULY 20, 2021

Nation-state hackers and their attacks have increased steadily between 2010 and 2019. This is everybody’s responsibility, from government entities, companies, suppliers, and ultimately the customers. They need to adopt a mindset that if something looks fishy, it probably is—no pun intended on phishing attacks.

Education 113

Education Enterprise Government Healthcare 113

Anexa BPO

NOVEMBER 7, 2021

This was partially boosted by the 2010 Affordable Care Act, which triggered incremental health spending, resulting in $130 billion of incremental healthcare spending by the federal government. The next three years are predicted to be less rosy for the industry however, for several COVID-related reasons.

outsourcing 40

outsourcing Healthcare Business Process Outsourcing Government 40

Fonolo

JANUARY 14, 2020

When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. We’ve all come a long way since 2010, but we couldn’t have done it without some of the most prolific influencers to ever lay hands on a keyboard. .

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

ConvergeOne

MARCH 11, 2021

Microsoft on Friday, March 5, warned of active attacks exploiting unpatched Exchange Servers carried out by multiple threat actors, as the hacking campaign is believed to have infected tens of thousands of businesses, government entities in the U.S., Asia, and Europe. 2) Collect memory from live system using FTK Imager.

Government 60

Government Enterprise Accountability Scripts 60

Interaction Metrics

JUNE 19, 2023

The year 2010 marked a turning point in the business world: the end of the “Age of Information” and the beginning of the “Age of the Customer,” according to Forrester Research. Whereas UX designs customers’ interactions with the products, CX governs their interactions with the entire company. Basically, UX is an aspect of CX.

Engineering 62

Engineering Surveys Government Metrics 62

JustCall

AUGUST 22, 2022

Exploring natural gas resources in the Jackson area code during the 1930s further increased economic growth.The State of Mississippi is the most prominent recruiter in Jackson, with the United States Government, University of Mississippi Medical Center, Nissan, and Jackson Public Schools filling the top five.

voip 52

voip Banking Government Accountability 52

JustCall

AUGUST 22, 2022

Also, border patrol and government tasks that direct boundary relations and security with Mexico are conspicuous in the town. The National Civic League granted El Paso the “All-American City Award” in 2010 for recognizing region code 915 for its residents who “cooperate to handle local area wide difficulties.”

voip 52

voip Government Accountability CRM 52

ijgolding

JANUARY 18, 2018

Judging the annual celebration of excellence in the field of Customer Experience has become a firm fixture in my calendar – as has the equivalent event in the UK since 2010. One of the reasons that I have this hope, is that the United Arab Emirates (UAE) is also a very interesting case study for transforming customer centric thinking.

Customer Experience 0

Customer Experience Real estate Government Customer centricity 0

AWS Machine Learning

FEBRUARY 7, 2023

Amazon SageMaker Studio is an integrated web-based development environment (IDE) with enterprise-grade security, governance, and monitoring features from which you can access purpose-built tools to perform all ML development steps. Open-source libraries like MONAI Core and itkWidgets also run on Amazon SageMaker Studio.

Healthcare 73

Healthcare Accountability Engineering Government 73

ijgolding

SEPTEMBER 30, 2014

I am proud to say that I have been involved with the awards every year since their inception in 2010. UK Customer Experience Award for Professional & Government Services & Utilities. In 2010, I was incredibly lucky to lead the team that won a first UK Customer Experience Award for Shop Direct Group.

Customer Experience 102

Customer Experience Transportation Government B2B 102

EPIC Connections

OCTOBER 20, 2017

A Strategic inContact Partner since 2010 and a Certified Implementation Partner, EPIC is privileged to work with inContact and its network of remarkable partners and people who are working together to build omnichannel solutions and drive positive business outcomes. About EPIC Connections.

Contact Center 38

Contact Center Virtual Agent Self service Enterprise 38

Certified Languages International

JANUARY 25, 2021

This is not surprising, considering the historical mistreatment, bias, and systemic racism BIPOC and limited English proficient (LEP) individuals have faced from government and medical institutions in the U.S. From 2004 to 2010, the vaccination rate dropped from 94% to 54%. Vaccine hesitancy among minority communities remains high.

Government 52

Government Education Accountability Personalization 52

CSM Magazine

OCTOBER 7, 2019

The industry, regulators and governments use the term ‘People with Reduced Mobility’ or PRM when talking about people with disabilities. According to the UK’s Aviation Regulator, the Civil Aviation Authority (CAA), growth in air travel across UK airports between 2010 and 2017 was 19%. OmniServ provides assistance for around 1.8

Customer Service 40

Customer Service Morale Government Banking 40

Natalie Petouhof

MARCH 17, 2018

To reinvent personal aircraft transportation, Page invested in two flying start-ups , Zee.Aero and Kitty Hawk in 2010. Cora is being piloted by the government of New Zealand as a part of a commercial air taxi service. Could this mean competition for commuters and business travelers that use apps like Lyft?

Transportation 40

Transportation Government Technology Personalization 40

Win the Customer

DECEMBER 29, 2015

Metro Bank, in the United Kingdom, run by Vernon Hill, was issued its license by the government’s Financial Service Authority in March 2010. Vernon Hill is the most customer-driven banker who has tapped into the power of customer service experience to build one of the fastest growing financial institutions in the world.

Customer Service 64

Customer Service Banking Government Advertising 64

ConvergeOne

JULY 20, 2021

Nation-state hackers and their attacks have increased steadily between 2010 and 2019. This is everybody’s responsibility, from government entities, companies, suppliers, and ultimately the customers. They need to adopt a mindset that if something looks fishy, it probably is—no pun intended on phishing attacks.

Education 52

Education Enterprise Government Healthcare 52

Maru Group

JANUARY 6, 2020

It takes time for insurers, governments, patients, and other payers to determine how to fund these expensive therapies, necessitating discussions about the trade-off between a treatment’s cost and its benefits. Healthcare systems in the U.S.—and The complexities of determining gene therapies’ cost-effectiveness.

Healthcare 40

Healthcare Government Transportation Finance 40

Branch Mesenger

JANUARY 29, 2019

These findings suggest that governments can indeed take effective steps to address gender wage disparities by making it mandatory for firms to provide data showing discrepancies in gender pay. While it may seem so 2010, cloud is still a big topic in retail. Post-NRF Big Show, A Look Ahead At Retail's 2019 | Via: forbes.com.

Government 48

Government Banking Sales Education 48

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Customer Interactions

JULY 26, 2010

Wherever your PSAP stands, you are invited to attend an NG9-1-1 panel discussion at APCO 2010 on August 4th at 8:15am (“Get Behind the Wheel – Building Your PSAP’s Roadmap to Next Gen 9-1-1”). Our panelists (below) each bring a unique and informed perspective to this conversation that will enlighten you.

Government 28

Government Engineering Service level Technology 28

LiveChat

APRIL 19, 2016

To find out which channels are the most adequate for your business, learn about the psychological principles that govern each social network , find out what your customers expect, and deliver that using the most adequate way.

Best practices 50

Best practices Customer Service Feedback Airlines 50

SmartKarrot

JANUARY 20, 2022

OneTrust puts security, privacy, and data governance into practice. The company’s automation software employs artificial intelligence to determine whether government documents are legitimate before matching the confirmed ID with face biometrics. Qubit, the creation of four ex-Googlers, was founded in 2010.

SaaS 10

SaaS Advertising B2B Transportation 10

SmartKarrot

JANUARY 25, 2022

Founded in 2010, Culture Amp is an employee experience management platform. FlexRule boasts of game-changing results it has achieved for its clients, ranging from startups to large business organizations and government agencies. Headquarter: Surry Hills, Australia. Founder/ CEO: Melanie Perkins, Cliff Obrecht, Cameron Adams.

SaaS 10

SaaS Transportation Feedback Construction 10