Five Low-Cost Ways To Improve Your Customer Service And Customer Experience

Micah Solomon

The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. Perhaps in 2005 it was okay to take 24 hours to respond to a customer email. Micah Solomon is an author, consultant, influencer, thought leader, keynote speaker, trainer, and subject matter expert (SME) in customer service, customer experience, customer service culture, hospitality, innovation.

Like Just About All of Their Customers… I LOVE Wegmans!!!

Beyond Philosophy

Since Fortune Magazine first started its “100 Best Places To Work” in 1998, Wegmans has made the list; and in 2005, it was named the best employer in America. Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy.

Nudges: Make Sure Yours Work!

Beyond Philosophy

Per an article in the NY Times a few weeks ago about a review published in The New England Journal of Medicine back in 2005, as many as two-thirds of hospital admissions related to medication problems were the result of “noncompliance.”

VW To Buy Back Cars And Learns Cost Of Lying

Beyond Philosophy

As Customer Experience consultants, we can tell you that trust is an important thing for a Customer Experience. Back in 2005 we researched which emotions drive value ($$$) and which ones destroy it. The latest in the “Hoaxwagen” scandal reveals the price you pay for lying to consumers.

The Next Act: The AI-Enabled Contact Center

DMG

In 2005, 13 years ago, I published the book The Real-Time Contact Center. DMG Consulting LLC is a leading independent research, advisory and consulting firm specializing in unified communications, contact centers, back-office and real-time analytics. The Next Act: The AI-Enabled Contact Center.

The Remarkable Effect Facial Recognition Can Have on Your CX

Beyond Philosophy

Our guest, Zhecho Dobrev is a senior consultant at Beyond Philosophy and he shared some of the latest developments in the field. As global Customer Experience consultants, the challenge for us has always been capturing authentic customer emotions.

Study: Executives Are Delusional About Customer-Centricity

Toister Performance Solutions

This comes from this 2005 report from Bain, so it's a little out of date. A 2017 study by Capgemini Consulting sought to provide updated insight into the so-called executive disconnect. On the bright side, it has improved since 2005!

11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B.

WFM Solutions and Vendors Are Not All the Same

DMG

Thank you for your interest in DMG Consulting’s publications. DMG is a non-pay-for-play industry analyst/consulting firm and none of the vendors in DMG’s Workforce Management Product and Market Report or this article pay for inclusion.)

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. Markus Linder is an expert in the field of e-commerce and Digital Advice, in which he has been active since 2005.

Will they subscribe?

C Space

A leader in the consulting world for more than 20 years, Charles has a successful track record of reinventing companies, brands, and experiences through co-creation and collaboration with customers. Will they subscribe? Is big business in denial about subscriptions?

The Fear of Driving and the Future of Not

C Space

Nicola Spitzer, Senior Consultant at C Space, explains why a little bit of empathy can go a long way… Tweet. Senior Consultant at C Space. After passing my driving test in 2005, I stopped driving in 2006. The Fear of Driving and the Future of Not.

Will they subscribe?

C Space

A leader in the consulting world for more than 20 years, Charles has a successful track record of reinventing companies, brands, and experiences through co-creation and collaboration with customers. Will they subscribe? Is big business in denial about subscriptions?

Storytelling to Inspire Business Success

CX Journey

Ten years ago, in 2005, a group of people working in the field of knowledge management across the UK and the USA coined the phrase " narrative leadership." One of the leading lights of this movement was a consultant by the name of Stephen Denning.

This is What Exceptional Customer Service Looks Like In 2018

Comm100

Amazon Prime began to pick up members as early as 2005 with the attractive offer of free two-day shipping on eligible purchases within the United States. With your decision in mind, consult an AR or VR marketing or customer experience agency.

The Future of Work: How Companies Are Building Cultures Worker’s Love #nytnewwork

Natalie Petouhof

Daniels’s other feature directing credits include his 2005 directorial debut “Shadowboxer” and the 2012 thriller “The Paperboy,” in addition to producing “Monster’s Ball,” for which Halle Berry won an Oscar. Earlier, he worked as a management consultant for McKinsey & Company. Tweet Human Capital As a Key Competitive Advantage. I am very excited about attending the upcoming conference on The New Work Summit #nytnewwork by the New York Times®.

VW To Buy Back Cars And Learns Cost Of Lying

Beyond Philosophy

As Customer Experience consultants, we can tell you that trust is an important thing for a Customer Experience. Back in 2005 we researched which emotions drive value ($$$) and which ones destroy it. The latest in the “Hoaxwagen” scandal reveals the price you pay for lying to consumers.