Micah Solomon

OCTOBER 9, 2018

The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. Perhaps in 2005 it was okay to take 24 hours to respond to a customer email. Micah Solomon is an author, consultant, influencer, thought leader, keynote speaker, trainer, and subject matter expert (SME) in customer service, customer experience, customer service culture, hospitality, innovation.

Consulting 229

Consulting Consulting Customer Experience Customer Service 229

Beyond Philosophy

JUNE 2, 2015

Since Fortune Magazine first started its “100 Best Places To Work” in 1998, Wegmans has made the list; and in 2005, it was named the best employer in America. Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy.

Construction 212

Construction Consulting Consulting Employee engagement 212

Beyond Philosophy

DECEMBER 6, 2017

Per an article in the NY Times a few weeks ago about a review published in The New England Journal of Medicine back in 2005, as many as two-thirds of hospital admissions related to medication problems were the result of “noncompliance.”

Healthcare 376

Healthcare Consulting Consulting Accountability 376

Beyond Philosophy

MAY 5, 2016

As Customer Experience consultants, we can tell you that trust is an important thing for a Customer Experience. Back in 2005 we researched which emotions drive value ($$$) and which ones destroy it. The latest in the “Hoaxwagen” scandal reveals the price you pay for lying to consumers.

Consulting 292

Consulting Consulting Sales Customer Experience 292

DMG

AUGUST 31, 2018

In 2005, 13 years ago, I published the book The Real-Time Contact Center. DMG Consulting LLC is a leading independent research, advisory and consulting firm specializing in unified communications, contact centers, back-office and real-time analytics. The Next Act: The AI-Enabled Contact Center.

Contact Center 76

Contact Center Healthcare Virtual Agent Analytics 76

Beyond Philosophy

MARCH 4, 2019

Our guest, Zhecho Dobrev is a senior consultant at Beyond Philosophy and he shared some of the latest developments in the field. As global Customer Experience consultants, the challenge for us has always been capturing authentic customer emotions.

Customer emotions 195

Customer emotions Technology Consulting Consulting 195

Toister Performance Solutions

APRIL 12, 2018

This comes from this 2005 report from Bain, so it's a little out of date. A 2017 study by Capgemini Consulting sought to provide updated insight into the so-called executive disconnect. On the bright side, it has improved since 2005!

Customer centricity 68

Customer centricity Surveys Technical Support Consulting 68

TechSee

DECEMBER 5, 2017

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B.

Contact Center 134

Contact Center Technology Enterprise Self service 134

DMG

AUGUST 17, 2017

Thank you for your interest in DMG Consulting’s publications. DMG is a non-pay-for-play industry analyst/consulting firm and none of the vendors in DMG’s Workforce Management Product and Market Report or this article pay for inclusion.)

Consulting 62

Consulting Consulting Marketing Enterprise 62

Callminer

AUGUST 1, 2017

James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. Markus Linder is an expert in the field of e-commerce and Digital Advice, in which he has been active since 2005.

Call Center 333

Call Center Contact Center Best practices Real estate 333

C Space

NOVEMBER 11, 2018

A leader in the consulting world for more than 20 years, Charles has a successful track record of reinventing companies, brands, and experiences through co-creation and collaboration with customers. Will they subscribe? Is big business in denial about subscriptions?

Healthcare 65

Healthcare Advertising Travel Consulting 65

C Space

DECEMBER 6, 2018

Nicola Spitzer, Senior Consultant at C Space, explains why a little bit of empathy can go a long way… Tweet. Senior Consultant at C Space. After passing my driving test in 2005, I stopped driving in 2006. The Fear of Driving and the Future of Not.

Transportation 52

Transportation Engineering Healthcare Consulting 52

C Space

NOVEMBER 11, 2018

A leader in the consulting world for more than 20 years, Charles has a successful track record of reinventing companies, brands, and experiences through co-creation and collaboration with customers. Will they subscribe? Is big business in denial about subscriptions?

Healthcare 52

Healthcare Advertising Travel Consulting 52

CX Journey

FEBRUARY 18, 2016

Ten years ago, in 2005, a group of people working in the field of knowledge management across the UK and the USA coined the phrase " narrative leadership." One of the leading lights of this movement was a consultant by the name of Stephen Denning.

Big data 61

Big data Consulting Consulting Accountability 61

Comm100

AUGUST 23, 2018

Amazon Prime began to pick up members as early as 2005 with the attractive offer of free two-day shipping on eligible purchases within the United States. With your decision in mind, consult an AR or VR marketing or customer experience agency.

Chatbots 54

Chatbots Healthcare Customer Service Transportation 54

Natalie Petouhof

MARCH 6, 2017

Daniels’s other feature directing credits include his 2005 directorial debut “Shadowboxer” and the 2012 thriller “The Paperboy,” in addition to producing “Monster’s Ball,” for which Halle Berry won an Oscar. Earlier, he worked as a management consultant for McKinsey & Company. Tweet Human Capital As a Key Competitive Advantage. I am very excited about attending the upcoming conference on The New Work Summit #nytnewwork by the New York Times®.

Finance 40

Finance Engineering Entertainment Advertising 40

Beyond Philosophy

NOVEMBER 29, 0002

As Customer Experience consultants, we can tell you that trust is an important thing for a Customer Experience. Back in 2005 we researched which emotions drive value ($$$) and which ones destroy it. The latest in the “Hoaxwagen” scandal reveals the price you pay for lying to consumers.

Consulting 309

Consulting Consulting Sales Customer Experience 309