The Next Act: The AI-Enabled Contact Center
DMG Consulting
AUGUST 31, 2018
In 2005, 13 years ago, I published the book The Real-Time Contact Center. DMG Consulting LLC is a leading independent research, advisory and consulting firm specializing in unified communications, contact centers, back-office and real-time analytics. The Next Act: The AI-Enabled Contact Center. who interact with them.
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