PeopleMetrics

MARCH 7, 2018

You need to be able to talk to leadership, the contact center, the sales force, operations, etc. Sean McDade founded PeopleMetrics in 2001 and he is the architect of the company’s customer experience management (CEM) software platform. basically all the different parts of your company who impact the customer experience.

Feedback 76

Feedback Management Consulting Consulting 76

aircall

JANUARY 16, 2018

Fortunately, we’ve moved beyond the reliability of “2001 Skype,” and these anxieties have been firmly debunked. This might mean new employees, new sales territories, or just more incoming calls, and with this growth comes necessary adaptation. In fact, life is easy “in the cloud.” Will The Lines Be Ready In Time? Congratulations!

Interactive Voice Response 91

Interactive Voice Response voip CRM Morale 91

Xaqt

JUNE 1, 2020

We've seen this before The Dotcom bust coupled with 9/11 was a cataclysmic event for outsourcers in 2000 and 2001. Whereas, for interactions when sales conversion is critical, a Virtual Assistant can personalize a Customer Journey with targeted sales recommendations.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52

Avaya

JUNE 1, 2017

This consumerism shift towards mobile devices makes it easier for teams to influence impulse sales through personalized messages, geo-targeted marketing, instant offers, and loyalty rewards. It’s team analytics. It’s stadium analytics. At Super Bowl LI, fans used over 11.8 TB of data during the game. It’s fanalytics!

Technology 50

Technology Wireless Coaching Analytics 50

JivoChat

JUNE 20, 2021

This streamlined approach creates an unmatched and convenient communication hub for sales and support. Mailchimp launched in 2001, and since then, it has earned a reputation as one of the leading email marketing platforms. 24/7 analytics. Fast is designed to simplify the checkout process and prevent last-step lost sales.

Accountability 52

Accountability Sales Advertising Abandon rate 52

TechSee

JANUARY 25, 2023

As Volta Charging ’s Vice President of Service Operations, he leads the field service, customer support, and operational analytics functions. link] Robb Origer, Vice President, Field Services Robb Origer has 25+ years of broad experience in operations, service, and sales.

Automotive 41

Automotive Management Enterprise B2B 41

Help Scout

JUNE 24, 2021

Flexibility : Though help desk software is most heavily associated with customer support, other teams like product, sales, and marketing regularly use it, too. Kayako originally set out in 2001 to make a more usable help desk. Price : Contact their sales team for rates. Price : Starting at $20 per agent per month.

SaaS 84

SaaS Self service CRM Analytics 84

PeopleMetrics

MARCH 16, 2020

These alerts are turned into leads to be managed by the sales team. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Which alerts work best for YOUR company? Contact PeopleMetrics: About the Author. As CEO, he guides the company’s vision and strategy.

Morale 78

Morale Upselling Surveys Coaching 78

PeopleMetrics

JANUARY 28, 2021

I joined in 2001 when I started the company on January 26, 2001 - so it's 20 years today the company was founded. Madeline: Alright, so Sean - you have been here from the very very beginning in 2001. Audrey: Yeah, the big thing with text analytics is being able to do it at scale. Sean McDade: Alright, I'll kick it off.

Feedback 62

Feedback Surveys Customer Experience Analytics 62

Natalie Petouhof

SEPTEMBER 8, 2015

Powered by Office Graph, Delve helps users increase productivity by surfacing key content — enabling salespeople to discover information that may help them with their opportunity or account, such as popular sales presentations and proposals. How Does Productivity Affect Customer Engagement? 1) Rubinstein, Joshua S.; Meyer, David E.;

CRM 58

CRM Analytics Sales Accountability 58

SmartKarrot

JANUARY 18, 2022

Found by Manohar Chapalamadugu in 2013, Agile CRM is an Indian SaaS company known for its sales and marketing solutions designed for SMBs. The company aims at providing a single platform for automated marketing, sales, and other services. The company helps marketing, engineering, product, UX, and analytics teams of different companies.

SaaS 11

SaaS Finance CRM Analytics 11

SmartKarrot

FEBRUARY 4, 2022

The services include customer engagement , immersive virtualization technologies, analytics, and blockchain. The products include software for document creation, analytics, and online advertising. Founded in: 2001. It assesses sales productivity and effectiveness, as well as employee satisfaction. Founded in: 2006.

SaaS 10

SaaS Finance Advertising Engineering 10

TechSee

DECEMBER 5, 2017

Its intelligent knowledge base/self-service platform is powered by artificial intelligence, unified search, rich analytics, and machine learning. Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services. It just doesn’t get better than this.”.

Contact Center 116

Contact Center Technology Self service Call Center 116