CCNG

DECEMBER 20, 2023

Despite these advancements, the hyperbolic sales pitches foretelling the end of human interaction in call centers is irresponsible. For example, a March 2023 survey by IPSOS on artificial intelligence found that despite the growing acceptance of AI, most people still prefer to talk with a human customer service agent (88%).

Call Center 195

Call Center Chatbots CCNG Technology 195

PeopleMetrics

JUNE 4, 2019

The sales force becomes a key touchpoint in the customer experience for B2B. B2B companies are smart to want to know what their clients think of their sales process and how the expectations that their sales force established compared to their actual experience. TEXT ANALYTICS: N/A. SALES FORCE: Key touchpoint.

B2C 122

B2C B2B Real estate Airlines 122

PeopleMetrics

DECEMBER 27, 2019

Once you specify how frequently you need this information to be collected—such as daily, twice a day, or weekly—you can request it from IT, and then upload the flat file with customer information into your VoC software platform so you can start sending out surveys. Sometimes, you’re fortunate to have your own analyst. Legal & Procurement.

Telecommunications 82

Telecommunications APIs Analytics Feedback 82

PeopleMetrics

MARCH 26, 2018

If you're a B2B company, you may think about the first interaction prospects have with your sales team. Here at PeopleMetrics, I encourage my team to create surveys and feedback mechanisms that somebody can complete while standing in the line at the supermarket. Do you have time to complete a quick survey? Touchpoints vary.

Feedback 86

Feedback Surveys B2B Call Center 86

Voxjar

JUNE 8, 2021

While Voxjar offers an end-to-end Speech Analytics QA solution and are confident that we can help you solve your call monitoring needs, we believe that you should explore the entire landscape before making a decision. Founded in 2001. They also provide an easy to launch free trial without the need to speak to their sales team first.

Call Center 51

Call Center Analytics Enterprise Sales 51

Callminer

FEBRUARY 21, 2018

His journey with Terminix began as a summer job in 1996, and ultimately became a full-time career in 2001. A few years ago, when we were making our transition to call tracking, a big thing we looked for when comparing software was the ability to integrate directly with Google Analytics. @TerminixTriad. Stacy Caprio. Stacy4Startups.

call center software 210

call center software Call Center Contact Center Analytics 210

Help Scout

JUNE 24, 2021

Flexibility : Though help desk software is most heavily associated with customer support, other teams like product, sales, and marketing regularly use it, too. Kayako originally set out in 2001 to make a more usable help desk. It also includes satisfaction surveys, automation capabilities, and the option to build out a knowledge base.

SaaS 84

SaaS Self service CRM Analytics 84