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Welcome to CX 102: Advanced CX.

Bill Quiseng

Welcome to CX 102 or Advanced CX. This course is a prerequisite for business professionals in the B2C or hospitality industry. It’s an elective for the B2B or the online/digital industry. English writer Samuel Johnson said, “People need to be reminded more often than they need to be instructed.”

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Welcome to the CallMiner Research Lab blog: The cutting edge of innovation

Callminer

Welcome to the CallMiner Research Lab blog! We are excited to share what we are working on and what we are thinking about.

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Welcome to the Metaverse

Contact Center Pipeline

There has been much buzz lately about the metaverse to the point where “meta-” is becoming a tag, even a company name a.k.a. But what exactly is the metaverse? And is there a need for customer service, support, and sales through their contact centers in it? To find out, I had a virtual conversation […]

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Happy New Year and Welcome to 2023!

Taylor Reach Group

The post Happy New Year and Welcome to 2023! To find out more about how Taylor Reach can help your company with staffing, workforce management, and AI systems, CLICK HERE to schedule a free consultation. first appeared on The Taylor Reach Group Inc.

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Study: The Health of the Contact Center

What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.

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Welcoming Christine Guzman

Skybridge

On behalf of all of us at Skybridge Americas, welcome Chris! The post Welcoming Christine Guzman first appeared on Skybridge Americas. Find out how Skybridge Americas can help you delight your customers and grow your business. We seamlessly integrate our superior customer care skills with your brand messaging. contact-form-7].

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Welcome to the 2024 Contact Center

DMG Consulting

Welcome to the 2024 Contact Center 2024 is starting off against a backdrop that includes an uncertain economy, massive technology innovation, and a workforce with changing expectations. The post Welcome to the 2024 Contact Center appeared first on DMG Consulting. Happy New Year!

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Community Predictions 2022

Welcome…to the 7th Edition of Vanilla Forums’ Community Predictions eBook. We sat down with 22 experts to discover what's coming for community in 2022. Together, we worked out ten key takeaways for the coming year. If you run a community, are part of a community, or are debating whether or not to launch one, this eBook is for you.

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.