Totango

AUGUST 21, 2020

It was a great must watch panel discussion that provides many insights into SAP’s journey to becoming the largest Customer Success implementation world-wide. Watch the recording for a full recap of the panel discussion. Watch the Webinar Replay on our YouTube Channel Everything Customer Success. .

Upselling 115

Upselling Accountability Metrics SaaS 115

CSM Magazine

APRIL 7, 2021

Remote working has forced virtual communication to rapidly expand and improve to keep up with the increased need. Since the beginning of the pandemic and remote interactions, there have been a lot more that have popped up on the scene. Will you need the event to be recorded? Choose the Right Platform.

Education 52

Education Management Marketing 52

Playvox

AUGUST 8, 2022

In April 2021, a record 4 million Americans quit their jobs. Just shy of 3 percent of the entire working population in the U.S. woke up, had a cup of coffee, and didn’t go to work. 81 percent of service agents say they do not have new or advanced tech tools to work with at their jobs, according to a Salesforce report.

Contact Center 78

Contact Center Coaching Healthcare Technology 78

IdeasUnlimited

AUGUST 19, 2021

And it’s becoming easier than ever to start your career as a remote worker. And with more companies switching to remote, the need for virtual assistants is only growing exponentially. But since most of today’s work is done on a computer anyways, a virtual assistant fills the role extremely well. Website Management.

Finance 52

Finance Management Personalization 52

Monet Software

SEPTEMBER 10, 2020

And new challenges—such as job loss affecting the ability to pay a bill or confusion about the technical demands of a child’s remote schooling—mean they’re contacting companies with a wide variety of pressing needs. Does the workforce seem out of touch after a recent switch to work from home?

Call Center 71

Call Center Personalization Scripts Morale 71

NobelBiz

MAY 2, 2023

Industry experts Ali Janjua, the president and co-founder of Work LLC, and Mike McGuire, with 24 years of experience in contact center operations, share their knowledge and tips for the lead generation community. Many of the unique webinar’s talking points are expanded here in this article.

Contact Center 52

Contact Center Average Handle Time Call Center CRM 52

Enghouse Interactive

APRIL 1, 2021

Stress levels have soared (amongst both customers and agents), and remote/hybrid working means that employees don’t have the face-to-face assistance they’d receive in the physical contact centre. For her, employees need to be happy at home and at work, with distractions such as managing children and other worries impacting wellbeing.

outsourcing 52

outsourcing Coaching Technology Analytics 52

Creative Virtual

DECEMBER 10, 2020

2020 was a record-breaking year for use of our virtual agent and chatbot implementations. When we reached the halfway point of the year , we again crunched the numbers and discovered that those virtual agents had already recorded approximately 75% of the total transactions from the previous year.

Virtual Agent 52

Virtual Agent Chatbots Technology Personalization 52

Amity

NOVEMBER 4, 2016

Meanwhile, Amity hosted a great webinar on leveraging technology to help Customer Success teams scale (think data management, identifying warning/opportunity signals, KPIs). If you haven’t had a chance to watch the recording , I highly recommend it! Believe it or not, it was hard to narrow for this second one as well.

Best practices 59

Best practices Accountability Customer Service Technology 59

Vistio

APRIL 2, 2022

She is an expert in the design and continuous improvement of the remote working model for contact centers, support functions, and enterprise, both in-sourced and outsourced. I just have to ask, do I have your permission to record this call for quality assurance? Listen to the full episode here: Welcome to the pod, Michele.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

JivoChat

APRIL 8, 2021

Over that year, 78% of marketers recorded an increase in their email engagement. The rise of remote work has contributed to massive growth on LinkedIn in recent years. Moreover, 84% of people say watching a brand’s video has convinced them to buy a product or service. Video webinars. Group live chat.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

CrazyCall

SEPTEMBER 4, 2018

Before building Sumo, he had served in Facebook where he worked himself up to 30th employee and contributed to the success of the Mint startup. I want all my employees, both men and women, to feel free to let a child-like sense of wonderment thrive with them at work. Personal blog. Personal website. The most unbiased out there!

Sales 129

Sales SaaS CRM B2B 129

JivoChat

MARCH 29, 2022

During the pandemic, webinars have grown in popularity as an alternative to in-person events. Considered by 73% of marketers as the best way to generate quality leads, Webinar is a valuable marketing tool, which you can use for different purposes. What is a Webinar? Types of Webinar. Lead Generation.

Education 75

Education Surveys SaaS Personalization 75

NobelBiz

MAY 22, 2022

As a response to the pandemic lockdowns, call center businesses rushed to move their operations to the cloud and implement work-from-home systems ASAP. Because of the socio-economic turmoil created by the same lockdowns, the pool of candidates ready to take up a job in a remote-work call center grew exponentially.

call center workforce 52

call center workforce Call Center Management Gamification 52

NobelBiz

JUNE 26, 2023

In order to fully grasp the inner workings of a call center, it’s essential to delve into the fundamental components that lay the foundation for its success. The seamless integration of robust computer systems within the call center ecosystem is paramount to fostering an efficient and effective work environment.

Call Center 52

Call Center Interactive Voice Response call center software CRM 52

NobelBiz

OCTOBER 17, 2023

Remote Work Challenges The paradigm shift towards remote work has posed unique challenges for industries globally. For call centers, ensuring that remote agents have access to consistent, reliable, and secure technology is of utmost importance. Tune in now !

Call Center 59

Call Center Management Contact Center Analytics 59

Noble Systems

SEPTEMBER 29, 2020

In the contact center, WFM provides the necessary metrics to gain insights into the number of agents and supervisors with the right skill sets that are required to complete the work at any given time of day, week or month. How does WFO work in the Call Center? Call Recording. What is Workforce Optimization (WFO)? Gamification.

Management 86

Management Gamification Quality management Schedule adherence 86

Branch Mesenger

SEPTEMBER 18, 2018

Here's the stories we're reading about the world of commerce, retail and work this week: ?? The thing to watch will be the formatting of new roles in the area of location, quality, and whether they'll be remote, full-time, temporary, or if those classifications disappear altogether. ??Learn Not everyone loves their work.

Employee engagement 54

Employee engagement Enterprise Marketing Management 54

SmartKarrot

MAY 3, 2023

Body language matters When connecting with your team and ensuring everyone is on the same page when working on projects and daily operations! Implementing video conferencing calls for remote team meetings aligns the team with pursuing productive endeavors. Some more information can be seen below: 1.

Enterprise 10

Enterprise SaaS Transportation Personalization 10

Kayako

MARCH 31, 2016

This is my story on how I completely messed up my first completely remote training session, and how I literally did 50% better in the next one. Hopefully, my tips will help you overcome your own remote training challenges so you can drive the training impact you need in your own sessions. The four rules for successful remote training.

Surveys 49

Surveys Sales Feedback Marketing 49

Netomi

APRIL 7, 2023

We wanted to recognize our 25 favorite customer service practitioners doing incredible work in the CX space today. Andrew is charged with ensuring that Chewy continues to be an incredible place to work by bringing in top talent and collecting input from front-line team members to continuously push the envelope on the customer experience.

Customer Service 52

Customer Service Airlines Customer centricity Banking 52

JustCall

FEBRUARY 13, 2023

If it operates entirely remote, it’s called a virtual call center. It works over the internet and connects your calls to any phone, anywhere, at any time. They allow you to utilize the latest communication technology while keeping your existing equipment working. It enables multi-channel calling.

Sales 52

Sales Call Center Interactive Voice Response CRM 52

JustCall

MARCH 21, 2022

Sales Prospecting: Working Your Way Up to The Call. ? If it operates entirely remote, it’s called a virtual call center. It works over the internet and connects your calls to any phone, anywhere, at any time. They allow you to utilize the latest communication technology while keeping your existing equipment working.

Call Center 52

Call Center Sales Interactive Voice Response Contact center software 52