Beyond Philosophy

JANUARY 5, 2015

Recruitment of the right type of employees: Do you fit there? This means that defining what that feeling is, and then recruiting for the type of people that are likely to be this way naturally is key. Read more about the book and register for the webinar, here. Does it feel right? Notice the word feel. It has to feel right.

Airlines 311

Airlines Surveys Customer Experience 311

Lumoa

FEBRUARY 6, 2024

That way you can “preview” the type of feedback that will get allocated to this Topic before any changes are made! Upcoming webinars Lumoa Basic Training – Are you a new user, or just want to brush up on key terms? We still have some changes planned though, so stay tuned for more info! This one is for you!

Feedback 83

Feedback 83

COPC

APRIL 1, 2024

In this type of extended interaction, there’s typically an ongoing exchange of information. Deep Learning Bots for Open Domains and Brief Interactions An “open” domain refers to customer queries that span a wide range of topics or subjects without being restricted to a specific area or type of question.

Customer Experience 89

Customer Experience Gamification Benchmark Chatbots 89

Beyond Philosophy

OCTOBER 3, 2016

In this type, you compare traits of someone you see to a personal archetype. Also, I haven’t met many vegans that look like they are courting Type 2 diabetes, either. In other words, the fact that you remembered them so easily, it will probably be correct the next time, too. That’s one of the many reasons we all use them so often.

Consulting 419

Consulting Consulting Customer Experience Marketing 419

VirtualPBX

MAY 24, 2023

It helps businesses foster positive relationships with their audience by allowing them to control the frequency and type of communications they receive. Check out the schedule, drop in bi-weekly, and watch replays of past webinars when you register!

Customer centricity 98

Customer centricity Marketing Management Customer Experience 98

Beyond Philosophy

OCTOBER 19, 2016

Since 2002, I have worked with all types of industries. If you missed our book launch webinar you can attend our webinars with the authors in November. What are the easy things I say have already been done? What is this “next level of Customer Experience?”. Well, I will tell you. Who are these clients? Sign up here.

Consulting 419

Consulting Consulting Customer Experience Call Center 419

Toister Performance Solutions

APRIL 15, 2021

The webinar software wasn't working. There was less than 30 minutes before the webinar started. I know your webinar is about to start," she said. The technical support rep sensed that I was anxious about the webinar. Customers have two types of basic needs: rational and emotional. A lot was riding on this.

Technical Support 119

Technical Support Airlines Customer emotions Customer Service 119

Beyond Philosophy

JULY 14, 2015

Those that don’t put the Customer first are more likely to have these types of policies, creating relationships that exhibit classic signs of one-sidedness. Ricoh – How We Moved Our Loyalty Score by 34 Points in 30 Months Webinar . However, Customer Centricity puts the Customer first, not the organization.

Customer centricity 366

Customer centricity Customer retention Marketing Customer Experience 366

CX Accelerator

JANUARY 16, 2020

It was great getting to let loose on this all-important topic alongside Ryan Floersch of Gladly during our recent CXPA webinar. This continuous cycle actively attracts the type of employees that will have a strong desire to serve customers uncommonly well from day one. Your eNPS score will range from -100 to 100.

Customer centricity 182

Customer centricity Construction Technical Support Coaching 182

CX Accelerator

JANUARY 16, 2020

It was great getting to let loose on this all-important topic alongside Ryan Floersch of Gladly during our recent CXPA webinar. This continuous cycle actively attracts the type of employees that will have a strong desire to serve customers uncommonly well from day one. Your eNPS score will range from -100 to 100.

Customer centricity 182

Customer centricity Construction Technical Support Coaching 182

ChurnZero

DECEMBER 1, 2020

Webinars are a quick and easy way to find out more about a topic especially if you don’t know where to start. As we have a large library of on-demand webinar content in our Resources center , we often get asked by customers, which ones are the most popular and must-see to get caught up on. How Do You Rank? What’s Next.

SaaS 59

SaaS Customer retention Coaching Consulting 59

ShepHyken

JANUARY 13, 2020

To start with, consider that some type of automation (AI, chatbots, etc.) The third idea is to use webinars. My Comment: First, while the title implies this is for retail customers, it reaches far beyond most customers in any type of industry (B2C and B2B). It’s not rocket science, but it doesn’t have to be.

Customer Service 234

Customer Service Journey mapping B2C B2B 234

Totango

AUGUST 16, 2022

The term refers to a function that several different types of software apps may serve. Other types of apps that may support customer retention include software for dunning management, collecting user feedback, tracking customer loyalty and analyzing client behavior. Top Five Customer Retention Software Solutions for Customer Success.

Customer retention 98

Customer retention Upselling CRM SaaS 98

ClientSuccess

OCTOBER 18, 2022

If you’re a customer success department leader, make coaching and preparing your CSMs for these types of conversations part of your regularly scheduled training and development plans. . You can find more resources on having strategic conversations with customers here: Webinar: How to Have More Strategic Customer Conversations.

Best practices 72

Best practices Upselling Coaching Accountability 72

Solvvy

APRIL 11, 2022

In a recent webinar , Aly Klidies , Marketing Manager at Solvvy, talks with Customer Experience Designer and Master De-escalation Instructor, Myra Golden , to discuss how customer service agents can bring down the temperature during tense conversations when customers’ feelings are running high. So how can we de-escalate angry customers?

Construction 91

Construction Wait times Chatbots Self service 91

COPC

JUNE 9, 2023

This blog article discusses the importance of employing multiple types of AI, implementing effective controls and guardrails, and adapting specific roles within the CX organization. Webinar: Considerations for Navigating AI in CX Explore approaches to using artificial intelligence AI to service your customers. Nexcom A/S and COPC Inc.

Customer Experience 114

Customer Experience Analytics Technology Average Handle Time 114

Totango

APRIL 26, 2021

Join us in ‍ this live webinar ‍ to learn more about Digital Customer Success. CSAT and NPS data types are now valid data types in Customer Data Hub field mapping. . Register for the upcoming Digital Customer Success Webinar! Digital Engagement . Introducing the Nurture Customers SuccessBLOC.

Scripts 62

Scripts APIs Customer retention Enterprise 62

ClientSuccess

JANUARY 25, 2021

Case studies are one of the most common types of customer marketing initiatives, but there are a few things to remember before passing a customer contact over to marketing. Conferences and Webinars. Vendors have been asking customers to speak for them at conferences or on webinars for decades, so this one isn’t new.

Customer retention 81

Customer retention Marketing SaaS Accountability 81

ChurnZero

MARCH 14, 2024

Are there different best practices for different types of book shift? Watch our recent webinar, Lessons from a Big A$$ Book Shift, below. Yes and no. Whatever the business need behind your book shift—whether to enhance your customer experience, or to better manage growth—you’ll face a common set of challenges.

Best practices 52

Best practices Accountability Management Metrics 52

CSM Magazine

AUGUST 4, 2023

Host Events & Webinars Events provide people with an opportunity to come together in a physical space to discuss common interests and related topics. If hosting physical events is not feasible, consider hosting webinars instead.

Brand ambassadors 52

Brand ambassadors Gamification Entertainment Education 52

ChurnZero

DECEMBER 21, 2023

In our webinar, Navigating post-sale chaos: Strategic customer success , Tim outlined a valuable exercise for identifying those customer needs quickly, and how to fulfil them in the “messy middle” of the customer journey when outcomes are created and relationships are built. Here’s the webinar in full.

Sales 52

Sales Accountability Advertising Marketing 52

Fonolo

OCTOBER 5, 2023

FREE WEBINAR: Is Your Chatbot Really Just an IVR? 25, 2pm ET/11am PT for a live 30-min webinar. They should get better with every conversation and of course, many of them actually speak – though they can use a typed-interface, too. Join us Oct. Save your seat!

Interactive Voice Response 57

Interactive Voice Response Chatbots Self service Virtual Agent 57

CSM Magazine

MAY 16, 2023

However, our PoV is a relatively short and sharp eight-week programme that provides an impactful way of experiencing the type of actionable insights that they didn’t know existed without having to commit to a hefty spend. To support the launch, Sabio is hosting a webinar with financial services firm, NewDay, on Tuesday, June 13 th.

Analytics 52

Analytics Consulting Consulting Customer centricity 52

Education Services Group

SEPTEMBER 23, 2022

So, this is where the different types of tools help. . Other people prefer one-on-one interviews but aren’t great with typing. I don’t mind typing, I don’t mind speaking. I know some people hate typing but prefer speaking. So those are the types of questions you want to try to avoid. .

Customer retention 52

Customer retention Surveys Feedback Personalization 52

TeamSupport

JUNE 3, 2020

Knowledge Base: The TeamSupport Knowledge Base is populated with different types of content on a wide range of topics, from “How do I…?” All of that can happen within the Community section (a TeamSupport user group of sorts) where all types of product discussion are strongly encouraged. to solutions for unusual issues.

B2B 64

B2B Education Self service Customer Support 64

AWS Machine Learning

FEBRUARY 29, 2024

Overview of Knowledge Bases for Amazon Bedrock Knowledge Bases for Amazon Bedrock supports a broad range of common file types, including.txt,docx,pdf,csv, and more. She speaks in internal and external conferences such re:Invent, Women in Manufacturing West, YouTube webinars and GHC 23. Dr. Baichuan Sun , currently serving as a Sr.

APIs 113

APIs Healthcare Scripts Enterprise 113

delighted

JULY 30, 2020

In this guide, we’ll break down easy-to-use survey types and suggest questions to include in your return-to-school pulse surveys to help prioritize feedback for a safe and comfortable start of the semester. AQ]: Was there anything we missed during the webinar that you would have liked addressed? [AQ]:

Surveys 83

Surveys Education Feedback Personalization 83

Totango

APRIL 18, 2023

This type of query allows you to surface critical accounts and segments who share common characteristics, such as low health sources, decreased product utilization, or increased support tickets—which in turn empowers you to connect more quickly with the customers who need you most. Register for the May 4th event here.

Engineering 98

Engineering Accountability Enterprise Sales 98

Certified Languages International

AUGUST 30, 2020

How to protect yourself: It’s good to understand what types of situations may trigger emotional flooding and what you can do to stop it. Check out the webinar section in our monthly newsletter, where we constantly share webinar recommendations for interpreters. Looking for more continuing education opportunities?

Education 98

Education Healthcare Management Personalization 98

Certified Languages International

DECEMBER 16, 2020

In a webinar presented by the University of Wisconsin Department of Psychiatry , Patricia Watson, PhD, of the National Center for PTSD discussed the importance of the support you provide to remain fluid. watch webinars together as group. Here are some ways to do that. Know that support in a crisis is not static.

Healthcare 98

Healthcare Consulting Consulting Technology 98

ChurnZero

JULY 2, 2020

To understand the why and how behind putting the customer at the center of your business, we hosted a webinar with two founding team members of customer-first organizations: ChurnZero’s Chief Customer Officer Abby Hammer and inSided’s CEO/Co-Founder Robin van Lieshout. If you missed the webinar, you can watch it on demand.

Chief Customer Officer 98

Chief Customer Officer Customer centricity Best practices Metrics 98

Fonolo

JANUARY 17, 2023

To get started with this technology, companies will need to identify and quantify agents’ skills and expertise, as well as their personality type and communication style. RELATED WEBINAR: The Impact of AI on Customer Experience. Emotional intelligence AI. How Can You Introduce AI to Your Call Center? .

Contact Center 154

Contact Center Interactive Voice Response Chatbots Average Handle Time 154

pindrop

APRIL 13, 2020

In last week’s Pindrop Pulse webinar, Jay Hart & Dave Dalebroux discussed social engineering and presented recommendations on how you can address social engineering and protect your call center. You can save your seat in this and other webinar broadcasts here. Love our webinars? Voice Phishing . Early reconnaissance.

Engineering 52

Engineering Interactive Voice Response Call Center Contact Center 52