Vistio

APRIL 1, 2024

Delivering outstanding customer experiences requires highly skilled and well-trained agents who can navigate complex interactions. But when it comes to honing these essential skills, the conventional classroom-based training model may not be sufficient to prepare agents for the diverse and demanding challenges they face daily.

Accountability 52

Accountability Customer Service Contact Center Morale 52

ChurnZero

SEPTEMBER 28, 2022

One other thing that makes Customer Success particularly unique in an organization: formal Customer Success training, or lack thereof. The truth is that Customer Success training is far from standardized, and it doesn’t always happen. 12 reasons why Customer Success teams need training.

Sales 94

Sales Best practices Marketing Management 94

Beyond Philosophy

JULY 16, 2015

When we train front line people on how to read nonverbal communication, we recognize this is a critical part of emotional intelligence. When training front-line teams, it is critical they can interpret not only what Customers nonverbal clues communicate but also what they communicate with their own. We all do it all the time.

Customer centricity 337

Customer centricity Personalization Customer emotions Marketing 337

SharpenCX

SEPTEMBER 29, 2021

We’ve compiled four employee training templates to give you practical strategies to increase learning and training in your contact center. And, 68% of employees say training and development is a company’s most important investment. Employee Training Templates for Quarterly Skills-Based Learning. Where do you start?

Contact Center 137

Contact Center Coaching Employee engagement Call Center 137

Vistio

JULY 24, 2023

But what if there were a way where AI and agents could be trained together for the betterment of the agent and customer experience? Join Sheri Kendall, our honorary expert in all things training, as she unpacks what that looks like in today’s contact center. And to join our show live each week, go to vistio.io/cxlive.

Contact Center 52

Contact Center Call Center Customer Experience 52

Vistio

FEBRUARY 20, 2024

With the rapid advancement of artificial intelligence and its integration into various industries, one area gaining significant attention is outbound sales call training. In this article, we’ll discuss how the future of outbound sales call training can be significantly transformed by leveraging AI-based solutions like ServiceSim.

Outbound sales 52

Outbound sales Sales Best practices Feedback 52

AWS Machine Learning

OCTOBER 19, 2023

In this post, we discuss how to use the Custom Moderation feature in Amazon Rekognition to enhance the accuracy of your pre-trained content moderation API. You can train a custom adapter with as few as 20 annotated images in less than 1 hour. Create a project A project is a container to store your adapters. Choose Create project.

APIs 106

APIs Best practices Advertising Accountability 106

Integrity Solutions

MARCH 20, 2020

Join the club! No, literally, join the club. Over the past few weeks, many people have joined communities of fellow co-workers, online, filled with other people whom they had previously not known. Benefits of Virtual Training. For clients, flexibility of delivery is a benefit of virtual training delivery.

Healthcare 94

Healthcare Coaching Sales Best practices 94

aircall

DECEMBER 27, 2021

As an engineering manager, I’ve participated actively in this process, interviewing and hiring many standout engineers in the last year and, far from the rest, the questions everyone asks before joining are “What is the day-to-day like at Aircall?” You’ve received an offer to join one of the Aircall Engineering teams.

Engineering 62

Engineering Technology Management 62

Beyond Philosophy

FEBRUARY 15, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. We address these words and actions when we undertake our Memory Maker Training. They won’t need any training to manage these emotions. The context of their language can help here, too.

Customer emotions 221

Customer emotions Call Center Customer Experience Customer Support 221

CSM Magazine

NOVEMBER 2, 2023

Miami and Palo Alto, Foundever a global leader in the customer experience (CX) industry, has announced a new strategic partnership with Zenarate, the leading AI Simulation Training solution for customer-facing agents. “Zenarate’s AI-training technology can accelerate our agents’ proficiency in a dynamic and efficient way.

Customer Experience 52

Customer Experience Coaching Telecommunications First call resolution 52

Vistio

FEBRUARY 5, 2024

Therefore, it is vital for call centers to invest in proper training and rehearsals to ensure their agents are well-prepared for diverse customer issues. Traditionally, training centers rely heavily on one-on-one role play involving live scenarios where one agent plays the role of a customer and the other plays the agent.

Call Center 52

Call Center call center software Feedback Personalization 52

Vistio

OCTOBER 24, 2022

Sheri Kendall , leader of the CX training team of Wayfair returns to talk about training safe, successful and satisfied agents! Sheri helps us recognize some of the mistakes we make in CX training: Be careful never to say “just customer service.” And to join our show live each week, go to vistio.io/cxlive.

Scripts 52

Scripts Feedback Marketing Customer Service 52

Cisco - Contact Center

MARCH 6, 2023

So when I took the plunge and joined Cisco, the sheer mountain of technical content… Read more on Cisco Blogs Before I found my way into tech, I worked in completely different fields, like healthcare and the nonprofit space.

Healthcare 98

Healthcare 98

AWS Machine Learning

OCTOBER 6, 2022

Model training forms the core of any machine learning (ML) project, and having a trained ML model is essential to adding intelligence to a modern application. Generally speaking, training a model from scratch is time-consuming and compute intensive. Model training in Studio. This post showcases the results of the study.

Metrics 82

Metrics APIs Benchmark Accountability 82

AWS Machine Learning

DECEMBER 16, 2022

Amazon SageMaker Training Managed Warm Pools gives you the flexibility to opt in to reuse and hold on to the underlying infrastructure for a user-defined period of time. This is done while also maintaining the benefit of passing the undifferentiated heavy lifting of managing compute instances in to Amazon SageMaker Model Training.

Best practices 77

Best practices Management Engineering Benchmark 77

Nuance

OCTOBER 3, 2022

Prior to joining Nuance in 2019, he worked on machine learning algorithms to analyse data from the LHC particle collider at CERN and led one [.]. The post Training automatic speech recognition models with de-identified data appeared first on What’s next. His current research interests include speech recognition and text-to-speech.

Healthcare 52

Healthcare 52

AWS Machine Learning

MARCH 3, 2023

In this blog post, we’ll look at how Amazon SageMaker Canvas delivers faster and more accurate model training times enabling iterative prototyping and experimentation, which in turn speeds up the time it takes to generate better predictions. This capability is available in all AWS regions where SageMaker Canvas is now supported.

Benchmark 75

Benchmark Big data Banking Analytics 75

Customer Experience Matters

OCTOBER 24, 2018

This new center––the Qualtrics XM Institute––brings together the industry’s foremost thought leaders to help shape the future of experience management, establish and publish best-practices, drive product innovation, and enable certification and training programs that further build a community of XM professionals. We Read More.

Benchmark 92

Benchmark Best practices Customer Experience Management 92

Cisco - Contact Center

APRIL 12, 2024

Join the competition of a lifetime on May 2, 2024. Where alumni who had the spark to train hard can compete on the grandest stage of all: the Cisco-Athlon. Hard work and the desire to push oneself… Read more on Cisco Blogs

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98

Vistio

AUGUST 8, 2022

Listen to the full podcast here: In this episode we bring you Sheri Kendall , Regional Training Manager of Wayfair to share her approach to CX Training. We need to provide them with effective training to set them up for success. Let’s integrate their training right into their work seamlessly. cxqalive.

Brand ambassadors 52

Brand ambassadors Call Center Management 52

CSM Magazine

SEPTEMBER 12, 2023

Zenarate , the leading AI Simulation Training solution for customer-facing agents, today announced strong customer growth despite the headwinds experienced by many tech companies. In training, agents are immersed in life-like conversations, screen, and chat simulations to master high-impact topics they will face with live customers.

Marketing 59

Marketing Telecommunications Healthcare Coaching 59

CSM Magazine

NOVEMBER 6, 2021

Several important factors are worth considering when negotiating a date of joining (DOJ). Negotiating the Date of Joining: Best Practices. Best Reasons for Delaying Your Date of Joining. Does the Date of Joining Have Any Future Impact? Can Others Check Your Exact Date of Joining on LinkedIn?

Best practices 52

Best practices Personalization Accountability Marketing 52

CSM Magazine

MARCH 8, 2024

This shift necessitates a greater emphasis on empathy, emotional intelligence, and resilience training for agents. Its success will depend on how well we integrate it into our existing processes, how effectively we train our teams to work alongside it, and how ethically we deploy it to enhance, rather than replace, human connections.

Finance 52

Finance Banking Technology Engineering 52

AWS Machine Learning

AUGUST 19, 2022

Today, a lot of customers are using TensorFlow to train deep learning models for their clickthrough rate in advertising and personalization recommendations in ecommerce. Model iteration is one of a data scientist’s daily jobs, but they face the problem of taking too long to train on large datasets. Automatic mixed precision training.

Best practices 71

Best practices APIs Scripts Advertising 71

AWS Machine Learning

SEPTEMBER 12, 2022

Amazon Elastic Compute Cloud (Amazon EC2) instances powered by NVIDIA GPUs deliver the scalable performance needed for fast machine learning (ML) training, cost-effective ML inference, flexible remote virtual workstations, and powerful HPC computations. AWS is a Global Diamond Sponsor of the conference. Available sessions.

Engineering 80

Engineering Marketing Technology Management 80

AWS Machine Learning

APRIL 21, 2023

Batch inference is a common pattern where prediction requests are batched together on input, a job runs to process those requests against a trained model, and the output includes batch prediction responses that can then be consumed by other applications or business functions. In this post, we focus on the second scenario.

Metrics 73

Metrics Telecommunications Analytics Healthcare 73

CCNG

AUGUST 2, 2023

Align Business Objectives Firstly, not aligning with business objectives is like boarding a train without knowing the destination. Before starting your project, make sure you engage with key stakeholders to ensure everyone is working towards the same objectives and the train is headed in the right direction.

Contact Center 195

Contact Center CCNG Best practices Technology 195

Integrity Solutions

NOVEMBER 19, 2018

Many companies have aspects that appeal to this generation, and there are a variety of areas you can focus on to attract and grow millennial talent, but let’s focus on three primary factors they consider when deciding to leave or join a sales team. Management then gets frustrated that the training isn’t translating into productivity.

Coaching 76

Coaching Sales Feedback Management 76

AWS Machine Learning

JUNE 29, 2022

However, training these gigantic networks from scratch requires a tremendous amount of data and compute. For smaller NLP datasets, a simple yet effective strategy is to use a pre-trained transformer, usually trained in an unsupervised fashion on very large datasets, and fine-tune it on the dataset of interest. training script.

Benchmark 77

Benchmark Metrics APIs Scripts 77

ShepHyken

MARCH 4, 2020

Even if it’s after the book comes out, it’s not too late to “join” the Cult of the Customer—the cult you want to belong to! It takes constant training and practice. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. But remember, amazement isn’t an over-the-top experience.

Customer Service 405

Customer Service Customer Experience 405

Myra Golden Media

JANUARY 5, 2021

Continue the training with me? Join me at De-escalation Academy. This tip is from my De-escalation Academy.

Customer Experience 334

Customer Experience 334

Cincom

MAY 27, 2020

As part of the Women in Tech board, Oancea will help plan the yearly Community Summit , the top training and networking event across the globe for Microsoft Business Applications. We are happy that Claire Oancea is joining our Programming Committee and we are thrilled to have her insight and domain knowledge as part of this year’s ideas.”.

Enterprise 52

Enterprise Sales Management Technology 52