ShepHyken

JANUARY 31, 2023

After the presentation, the client sent me an amazing testimonial about my speech; however, there was something else that I felt incredibly proud of. A few years ago, I had the honor of working with Lexus, the luxury car company. They are known for their first-class level of service.

Customer Service 346

Customer Service Customer Experience 346

ShepHyken

DECEMBER 27, 2022

When you hear good feedback and read positive testimonials, put that data into your process so that all your customers can have the same amazing experience. It shows them the problem spots they need to pay attention and what drives negative sentiment. And it helps brands determine their value propositions using the words of their customers.

Healthcare 310

Healthcare Customer centricity Employee engagement Surveys 310

SmartKarrot

MAY 20, 2022

Well, there are several ways to earn customer trust – taking customer feedback and working on it, fulfilling the promise made when selling the product, building good relationships with the customers, abiding by company values, and through customer reviews and testimonials. Customer testimonials are among the most powerful trust builders!

B2B 10

B2B Entertainment Marketing Engineering 10

Beyond Philosophy

NOVEMBER 16, 2023

7 Testimonials and Reviews Asking somebody to give a testimonial or review is an excellent way to get others to sell for you. Your logo on a shirt makes people aware you exist and that you are a legitimate company. But that logo neither persuades nor educates them about you. So, if those are your communication goals, skip it. #7

Sales 195

Sales Education Advertising Marketing 195

ShepHyken

JUNE 1, 2022

If you get a compliment or testimonial from a customer, is it something the company does all the time or was it a one-off experience? Positive ratings may indicate you did a great job for the customer. Getting specifics as to why the customer left the high rating is just as important, if not more so.

Feedback 319

Feedback Customer Experience Personalization Customer Service 319

ShepHyken

NOVEMBER 28, 2018

Their testimonials are powerful. Once the videos were submitted, the company had a viewing party and awarded an “Oscar” statue for the team that created the best video, which by the way, was chosen by the audience – as in fellow employees. Back to your customers. Consider putting these videos on your website and/or a YouTube channel.

Customer Experience 313

Customer Experience Customer Service 313

ShepHyken

MAY 9, 2023

Use their feedback for marketing purposes, testimonials, and case studies. Decision makers, influencers, subject matter experts, and users experience your brand in different ways. Tailor your surveys with each customer’s experience in mind. Leverage your promoters.

Surveys 156

Surveys Feedback Employee engagement Customer Service 156

delighted

SEPTEMBER 21, 2023

One powerful tool in today’s marketplace is customer testimonials. In fact, 78% of shoppers say the presence of social proof – like a positive customer testimonial – increased their likelihood of purchasing from that brand. Not sure how to ask for customer testimonials or where you should display them for maximum effect?

Surveys 86

Surveys Best practices Feedback Marketing 86

SmartKarrot

MAY 24, 2022

Every businessperson loves to use customer testimonials on their website. However, not every businessperson follows ethics and posts authentic customer testimonials on their websites. To avoid legal hassles while using customer testimonials on your website, you need to follow certain legal guidelines. Here are some of them.

B2B 10

B2B Best practices Government Advertising 10

ShepHyken

JUNE 3, 2022

There are many reasons why you should facilitate clients to give you glowing testimonials, for example, social proof, higher conversion rates, and SEO. Therefore, you should ask them to leave a testimonial on your site. The best way is through your site, as clients can post testimonials directly. Have A Review Asking Process .

Personalization 173

Personalization Feedback Customer Service 173

CSM Magazine

AUGUST 4, 2023

You can use these platforms to post updates about your products or services, share customer stories and testimonials, answer questions from followers, and even host contests or giveaways. Utilize Reviews & Testimonials Leveraging reviews and testimonials from current customers can yield significant benefits when utilized effectively.

Brand ambassadors 52

Brand ambassadors Gamification Entertainment Education 52

Help Scout

AUGUST 22, 2023

Your company may be sharing case studies, testimonials, and customer success stories — but are you doing it in a way that’s actually engaging? Read the full article

52

52

CSM Magazine

AUGUST 22, 2023

Get new customers by crafting a compelling social media strategy that includes regular updates, visual content, and customer testimonials. Leveraging Online Reviews and Testimonials In the digital era, word-of-mouth has evolved into online reviews and testimonials.

Advertising 52

Advertising Enterprise Marketing Customer Service 52

Bill Quiseng

DECEMBER 6, 2021

Mount posters of customer testimonials. As employees care for their customers, habitually CARE for them: Communicate. Appreciate. Distribute positive customer comments via your company email. Create a weekly PowerPoint video of customer survey compliments along with the employees’ headshots to be run in the employee cafeteria.

Customer centricity 195

Customer centricity Education Customer Care Surveys 195

CSM Magazine

APRIL 11, 2024

Share client testimonials : Include video testimonials to build trust and credibility with potential clients. Tell a story : Create narratives around the property to evoke emotions and connect with viewers. Provide virtual tours : Virtual walkthroughs give viewers a realistic sense of the property.

Real estate 52

Real estate Transportation Marketing Engineering 52

JustCall

FEBRUARY 9, 2024

It’s the culmination of countless reviews, ratings, and testimonials shared on the platform over the past year – each one a testament to the value and impact of our solutions. G2 awards are not just another arbitrary ranking. They’re a testament to the voices that matter most – those of our customers.

Customer Service 78

Customer Service CRM Customer Support Sales 78

Advantage Communications

AUGUST 11, 2020

High-quality customer experiences that delight your customers turns potential leads into sales, and cultivates a loyal following that means you extract more value from existing customers through word-of-mouth marketing, testimonials and reviews that drive new revenue.

Contact Center 95

Contact Center Management Sales Marketing 95

ShepHyken

DECEMBER 21, 2020

One of my favorite tips is the idea focused on customer generated content, as in reviews and testimonials. And even though the article suggests these tips are for the holiday season, don’t think they can’t be used year round. Sometimes your best marketing and advertising comes from your customers.

Airlines 383

Airlines Customer Service Advertising Customer Experience 383

CSM Magazine

JULY 25, 2022

Encourage Positive Reviews And Testimonials. In addition to responding to negative feedback, you should also encourage positive reviews and testimonials from your satisfied customers. There are a few key ways that you can encourage positive reviews and testimonials for your company.

Management 59

Management Feedback Accountability Customer Service 59

Vcaretec

JUNE 2, 2022

6) They should already have some good customer testimonials. In order to get unbiased opinions on a call center outsourcing company ’s performance, you should review their customer testimonials. In order to achieve this, management and account reps must be easy to reach quickly.

outsourcing 52

outsourcing Call Center Accountability Customer Service 52

Influitive

JULY 25, 2017

In 2016, Cristina Melluzzi, Head of Customer Advocacy EMEAR at Cisco, was facing something lots of B2B companies can relate to: having an internal fire drill every time Cisco needed customers for references, speaking opportunities, analyst interviews, and case studies.

Customer advocacy 83

Customer advocacy B2B Marketing Sales 83

ProProfs Blog

JUNE 13, 2019

Make Use of Testimonials & Reviews. Testimonials are a good way to leverage this fact. You can use testimonials on your website in the traditional way, by sending inquiries to previous customers and placing them on your website pages. Finally, it’s definitely worth it to give video testimonials a try. Try Live Chat.

Chatbots 94

Chatbots Marketing Customer Service Customer Support 94

ShepHyken

JUNE 6, 2022

This is a show-and-tell and testimonial at the same time. My Comment: Just as the title of the article implies, here are 15 great ideas from the Forbes Business Council on how to encourage your customers to come back. The first tip reminded me of a strategy where customers send in videos about how they use products. by David Thompson.

Customer Service 167

Customer Service Best practices Customer Experience Sales 167

Win the Customer

JUNE 13, 2023

By showcasing satisfied customers through testimonials, reviews, or case studies, you tap into this phenomenon. Implementing user-generated content campaigns, such as customer testimonials, social media posts, or creative contests, can amplify this effect.

Customer Experience 52

Customer Experience Customer centricity Marketing Surveys 52

ShepHyken

OCTOBER 26, 2016

For testimonials, you can include some excerpts from customers’ accolade letters – or just ask customers to write a sentence or two to “endorse” the book. If you have a larger organization, you can put two or three onto a page. Design the cover. One fun idea is to have a contest for your employees to come up with a cover design.

Customer Service 328

Customer Service 328

Win the Customer

JULY 14, 2015

Customer testimonials are an effective marketing technique, and they generate ample selling power. Testimonials and real life case studies from real customers build trust. But why are they so effective as customer experience enhancers?

Customer Experience 119

Customer Experience Marketing Customer Service 119

CSM Magazine

JANUARY 22, 2024

User Testimonials and Reviews Incorporating user testimonials directly on the homepage can significantly boost credibility. Whether it’s a historical background, a central location, or exceptional cuisine, highlighting what sets you apart will attract attention.

Analytics 52

Analytics Engineering Feedback Personalization 52

Certified Languages International

JULY 1, 2021

The testimonial page on CLI’s website. Testimonials and other reviews, recommendations, or stories from clients are helpful when assessing interpreting services options. Testimonials and/or references. Testimonials, case studies, and references continue to be one of the most trusted ways to vet vendors.

Complaint resolution 52

Complaint resolution Telecommunications Call Center Metrics 52

Joe Rawlinson

AUGUST 12, 2015

Testimonials about your product, no matter how mundane that product is, builds trust in the consumer like no other form of advertising can. Also incorporating testimonials on your website , especially video testimonials, can go a long way in developing a relationship with your customer that’s about more than sales.

Healthcare 150

Healthcare Advertising Feedback Sales 150

Totango

FEBRUARY 14, 2020

They can use case studies, testimonials, and other feedback provided by the CS team to boost reputability—positive customer reviews will always be more persuasive to new customers than anything that comes directly from your team. Identify candidates for case studies, testimonials, press releases and more.

Marketing 98

Marketing Enterprise Customer centricity Feedback 98

delighted

AUGUST 2, 2019

You know you have happy customers, but why aren’t more of them sharing testimonials and reviews? By consistently gathering customer feedback, you can drive more positive reviews and testimonials while stopping negative reviews in their tracks. Turn positive customer feedback into testimonials. Strategic Factory.

Feedback 47

Feedback Marketing Real estate Surveys 47

VirtualPBX

MARCH 10, 2022

In addition, during the partner webinar recap you will see real-life testimonials from current clients. You gain this through our robust security and reliability, experienced 24/7 customer service experts, six data centers, and more. Our award-winning VoIP features will fit your communication needs. What’s In It For Me?

voip 98

voip Sales Accountability Marketing 98

ShepHyken

MARCH 21, 2022

Testimonials and customer reviews are powerful. (Total Retail) To help keep brands growing and revenue increasing beyond a customer’s initial experience, here are some concrete steps brands can take to engage their customers this spring season after they’ve purchased a product.

Customer Service 167

Customer Service Customer retention Engineering Self service 167

Vcaretec

DECEMBER 17, 2020

6) They should already have some good customer testimonials. In order to get unbiased opinions on a call center outsourcing company ’s performance, you should review their customer testimonials. In order to achieve this, management and account reps must be easy to reach quickly.

outsourcing 59

outsourcing Call Center Customer Support Accountability 59

Nicereply

AUGUST 17, 2022

Testimonials are a great way how to show the credibility of your brand. Testimonials are statements from happy customers that have engaged with you. But how can ensure you get the most value from your testimonials? For example, testimonials are more effective when shown after or alongside your product details.

B2B 52

B2B Customer retention Personalization Marketing 52

TeamSupport

MAY 19, 2021

Testimonial Requests. Testimonials allow existing customers to talk about the product/service and recommend it to other people. Much like requesting feedback from your shoppers, testimonials can be especially powerful, since they give your products more humanity — or, a “human face” to your company. A written response.

Sales 59

Sales B2B B2C Feedback 59

JivoChat

OCTOBER 19, 2021

You can do this with reviews and testimonials from customers who have done business with you in the past. Bounce, a company that offers luggage storage in New York City , shows us how to effectively showcase your social proof by creating a section to highlight some of the testimonials they’ve received from past customers.

Education 52

Education Consulting Consulting Customer Service 52