Zappix

MARCH 13, 2024

EIN PRESSWIRE ) March 13, 2024 Zappix , a leading AI-Powered Digital Engagement Platform provider, has been named one of the “Most Promising Utilities Tech Solutions Providers 2024” by CIO Review. Zappix’s AI-Powered Digital Engagement Platform integrates with existing back-end systems, such as ERP and CRM.

Self service 52

Self service Interactive Voice Response Analytics CRM 52

AWS Machine Learning

APRIL 19, 2024

Amazon Personalize accelerates your digital transformation with machine learning (ML), making it effortless to integrate personalized recommendations into existing websites, applications, email marketing systems, and more. Optionally, add any tags.

Personalization 96

Personalization Engineering Management Marketing 96

Eptica

AUGUST 19, 2022

You might also be interested in these posts: Creating a framework for digital transformation. Tags: FCR, First Contact Resolution, contact centre, Call Centre Categories: Best Practice. Read the full article on our parent company Enghouse Interactive’s site here. Share this page on: Tweet.

Best practices 106

Best practices B2B Metrics Management 106

Eptica

JULY 29, 2022

Author: Pauline Ashenden - Demand Generation Manager Driven by the rise of agile new entrants and the emergence of new digital channels, financial services companies are looking to new technology to digitise and automate customer service. Tags: Financial services, digital channels, digital CX Categories: Market Trends.

B2B 77

B2B Marketing Technology Customer Service 77

Peter Lavers

JULY 24, 2020

Digital transformation – oh, no not those words again! If this has been just another silo tagged on to the periphery of your business, you’re at real risk. Who’d have thought that Tesla – unencumbered with traditional dealer channels – would be the UK’s top selling car brand in a given month?

B2B 130

B2B Accountability Marketing Sales 130

CCNG

DECEMBER 20, 2023

RPA is digitized with structured inputs and is rules-based. It can instantly pull up or populate a customer profile and complete routine tasks for agents, such as filling in forms, logging details, or tagging cases. What Is Robotic Process Automation? Robotic process automation is software that mimics behavior.

Call Center 195

Call Center Chatbots CCNG Technology 195

Eptica

JULY 8, 2022

Creating a framework for digital transformation. Tags: knowledge management, Knowledge base Categories: Best Practice. Read the full article on our parent company Enghouse Interactive’s site here. Share this page on: Tweet. 6 ways of delivering excellent B2B customer service.

Management 71

Management Best practices B2B Customer Service 71

Eptica

JULY 1, 2022

Creating a framework for digital transformation. Tags: B2B Custsomer Service Categories: Market Trends, Best Practice. Visit our parent company Enghouse Interactive’s website to read the blog in full. Share this page on: Tweet. Automating and digitising CX in financial services.

B2B 71

B2B B2C Customer Service Best practices 71

Comm100

SEPTEMBER 13, 2021

Digital transformation is by no means a recent trend. With the benefits made clear for all to see, and customer expectations risen, customer service operations can no longer afford to ignore digital transformation. What is Digital Transformation? Meeting customers’ digital expectations.

Customer Service 89

Customer Service Construction Technology Benchmark 89

AWS Machine Learning

JUNE 24, 2022

In a previous post , we talked about analyzing and tagging assets stored in Veeva Vault PromoMats using Amazon AI services and the Veeva Vault Platform’s APIs. The post discusses the overall architecture, the steps to deploy a solution and dashboard, and a use case of asset metadata tagging.

APIs 72

APIs Healthcare SaaS Engineering 72

Inova Solutions

JANUARY 3, 2020

Tags: Customer Experience CX digital transformation Call Center contact center salesforce Read more about Digital Transformation: Redefining Call Center Services.

Call Center 40

Call Center Contact Center Customer Experience 40

Inova Solutions

JANUARY 3, 2020

Tags: Customer Experience CX digital transformation Call Center contact center salesforce Read more about Digital Transformation: Redefining Call Centre Services.

Contact Center 40

Contact Center Call Center Customer Experience 40

JivoChat

JULY 26, 2023

As we delve deeper into the digital era, the world of graphic design has begun to witness a significant shift, all thanks to the groundbreaking advancements in artificial intelligence (AI). AI, with its transformative potential, is making waves across multiple sectors, and graphic design is no exception.

Feedback 75

Feedback Technology Personalization Marketing 75

AWS Machine Learning

DECEMBER 12, 2023

Foundation models are pre-trained on a large and broad set of general data and are meant to serve as the foundation for further optimizations in a wide range of use cases, from generating digital art to multilingual text classification. On the Set description tag page, choose Create access key. Choose Done.

Chatbots 99

Chatbots Enterprise APIs Best practices 99

Eptica

DECEMBER 22, 2022

Date: Thursday, Décembre 22, 2022 Author: Laurianne Merour - Digital Marketing Manager Identifier les bonnes performances des agents grâce à la technologie. Auteur: Laurianne Merour - Digital Marketing Manager L'IA automatise les tâches complexes et permet de reconnaître les agents qui ont fourni un excellent service.

Chatbots 104

Chatbots Self service Marketing Management 104

Eptica

MAY 6, 2020

Author: Pauline Ashenden - Demand Generation Manager The coronavirus pandemic is actually accelerating digital transformation in many verticals, and banking is a prime example. Just prior to the crisis, the 2020 Eptica Digital Customer Experience Study surveyed 50 brands in five vertical sectors – including ten leading UK banks.

Banking 79

Banking Customer Service Multichannel Best practices 79

Back Office Centers

NOVEMBER 2, 2022

But now Outsource Data Digitization Services are available; the entire process has transformed. Why the need for Data Digitization Services? Organizational business needs have changed as a result of the digital revolution. Data Digitization Services are required for more than just archival data. Gain Access.

outsourcing 40

outsourcing Government Surveys Enterprise 40

ShepHyken

JANUARY 6, 2017

So rather than falling into a trance that AI will radically transform the world, let’s unpack what is commercially real in how this translates to delivering better customer experiences. As firms reengineer outdated processes, they transform them – removing some roles, but creating brand new ones.

Customer Experience 216

Customer Experience Telecommunications Technology Banking 216

DMG Consulting

NOVEMBER 30, 2023

How AI Makes This Happen AI is an expanding group of technologies that, when supported by a large and appropriately sourced, targeted, tagged, and curated data repository, can discern patterns and perform some basic humanlike functions. And with 175 billion parameters, GPT-4 is a powerful language processing AI model.

Average Handle Time 48

Average Handle Time Contact Center Analytics Coaching 48

Eptica

JANUARY 24, 2020

. #1 Being asked for feedback ALL THE TIME While nothing beats the awkwardness of promising a cashier that you will absolutely take their survey and leave a glowing review as soon as you get home, digital customer experience can also lead to making consumers feel like part-time unpaid survey machines. as well as feedback surveys.

Self service 106

Self service Best practices Surveys Feedback 106

Talkdesk

MARCH 24, 2021

Insurers need to redesign business models to build their own digital transformation success story. Digital transformation has been top of mind in the insurance industry for quite some time now, but recent events have forced insurers to develop new ways of delivering value. The opportunity to reinvent policyholder service.

Automotive 53

Automotive Contact Center contact center solutions Cloud contact 53

TechSee

DECEMBER 3, 2019

Leading providers are now tapping the potential of images to fundamentally transform their knowledge bases. Moving from text search to automated visual search is as significant as the switch from paper to digital. A company-wide crowdsourcing effort to tag images of interactions enables the system to get smarter faster.

Contact Center 136

Contact Center outsourcing Customer Service call center solutions 136

The Petrova Experience

JANUARY 11, 2023

The collapse of the Southwest passenger experience this holiday season is an unlikely jumping off point for a conversation on how to own customer experience transformation. The airline is poised to use hard-earned lessons to lead customer experience transformation. Digitization. Do not count Southwest out. And we knew that.

Airlines 59

Airlines Customer Experience Technology Finance 59

Eptica

NOVEMBER 24, 2022

Date: Thursday, Novembre 24, 2022 Author: Laurianne Merour - Digital Marketing Manager 4 bonnes pratiques pour favoriser le changement de canal. Auteur: Laurianne Merour - Digital Marketing Manager Faites la promotion de vos nouveaux canaux Comment encourager vos clients à utiliser davantage les canaux digitaux ?

Self service 62

Self service Marketing Management 62

Eptica

DECEMBER 12, 2018

Date: Wednesday, December 12, 2018 Author: Pauline Ashenden - Marketing Manager How CX is central to Digital Transformation. In fact, a global study by Vodafone recently found that 69% of firms believe they will fail if they don't move to a digital model. Published on: December 12, 2018. Half of the 400 U.S.-based

Best practices 65

Best practices Marketing Chatbots Self service 65

COPC

JUNE 9, 2023

Artificial intelligence (AI) is rapidly transforming the customer experience (CX) industry, offering businesses new opportunities to enhance their operations. More recent evolutions within AI make it feasible for AI to directly interact with customers through all digital platforms – not just chat, as seen so far.

Customer Experience 116

Customer Experience Analytics Technology Average Handle Time 116

Eptica

JULY 7, 2022

Date: Thursday, Juillet 7, 2022 Author: Laurianne Merour - Digital Marketing Manager Êtes-vous prêt à passer au niveau supérieur de l'expérience client ? Auteur: Laurianne Merour - Digital Marketing Manager Êtes-vous prêt à passer au niveau supérieur de l'expérience client ? Publié le: 07 Juillet 2022.

Customer centricity 62

Customer centricity Chatbots Marketing Management 62

Eptica

NOVEMBER 23, 2016

Date: Wednesday, November 23, 2016 Why you need to take a customer-centric view of digital transformation. However, too often these digital projects can fail to improve the customer experience – and in some cases actually make it more difficult for consumers to do business with an organization. Why is this?

Customer centricity 73

Customer centricity Multichannel Technology Customer Experience 73

Fonolo

NOVEMBER 11, 2022

This includes an expectation for flexibility in the workplace, the option to work from home and a desire for sophisticated tech tools that support more personalized digital interactions. 2022 was a wild ride as people continued emerging from COVID lockdowns but retained many of the new behaviors and norms established during the pandemic.

Contact Center 87

Contact Center Interactive Voice Response Self service Call Center 87

Eptica

JANUARY 29, 2020

The role has never been static but is now seeing a rapid transformation. This doesn’t just affect phone calls - it applies equally to digital channels such as email and chat, where agents don’t have the benefit of being able to listen to the tone of the conversation.

Customer Service 79

Customer Service Self service Best practices Consulting 79

Netomi

APRIL 26, 2022

When a ticket enters a support team’s inbox, many companies triage it, tagging it based on the topic or urgency, and route it to the appropriate agent or team. In this article, we’ll share a bit of insider scoop on the technological transformation that is occurring behind-the-scenes including: What is ticket triage AI.

Customer Service 52

Customer Service Virtual Agent Customer Support Chatbots 52

AWS Machine Learning

DECEMBER 21, 2022

As the foundation for all digital workflows, the ServiceNow Platform® connects people, functions, and systems across your organization. Configure optional encryption settings and tags. He is primarily focused on Cloud adoption and Digital Transformation in Financial Services Industry. Enter an optional description.

APIs 72

APIs Enterprise Accountability Engineering 72

Natalie Petouhof

NOVEMBER 2, 2016

Tweet Constellation Research is launching a new program, and I’m happy to share that Oracle has been listed on the Constellation ShortList ™ for Social / Digital Media Listening / Monitoring/ Engagement Platforms. The program offers buyers of technology a list of offerings to consider in their pursuit of digital transformation.

APIs 84

APIs Advertising Analytics CRM 84

Eptica

MAY 16, 2018

Date: Wednesday, May 16, 2018 Author: Anne-Claire Bellec How artificial intelligence can transform your customer experience. It gives the ability to understand the context, meaning, tone and emotion of digital conversations, empowering agents and enabling brands to deliver personalized service at scale. Published on: May 16, 2018.

Customer Experience 69

Customer Experience Chatbots Self service CRM 69

Eptica

MAY 23, 2018

Established over 90 years ago, Charities Aid Foundation (CAF) helps transform lives and communities by working with charities of all sizes, assisting their fundraising and making it easy for individuals and corporate organisations to donate. 4 ways to transform your CX maturity levels. What are CAF's objectives?

Banking 55

Banking Customer centricity Marketing Customer Experience 55

Eptica

DECEMBER 11, 2019

The world is becoming increasingly digital One in four interactions is now digital, which brings a variety of benefits for consumers and for businesses. Firstly, digital communication is of course generally cheaper. Although, even the cost of digital interactions is on the rise: email has gone up from £3.37

Customer Service 75

Customer Service Self service Best practices Metrics 75

Eptica

APRIL 3, 2019

Let’s take a look at actionable insights about people’s irrational behavior as customers and the importance of the human touch in a digital transformation. Automation is Great But Keep an Eye on the Human Touch Digital transformation and automation are excellent additions to Customer Experiences.

Surveys 74

Surveys Self service Consulting Consulting 74