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Privacy vs. Personalization: Striking the Right Balance to Drive Success

Beyond Philosophy

The trick is to balance personalization and privacy without making it weird. It has cool features, like Spotify Wrapped and DJ playing mode, that enhance the music and user experience but aren’t creepy. In this episode, we explore the balance between personalization and privacy. Discount Tackle gets it.

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Your Every Move is Being Watched. Why Aren’t You As Scared As I Am?

Beyond Philosophy

That’s because we do some things in private that we don’t want other people to see. . However, when it comes to privacy, we have very little of it these days. We discussed privacy, or rather our lack of it, on a recent podcast. The Psychology of Privacy. On some level, needing privacy is universal for people.

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Top 5 Customer Service & CX Articles for Week of January 22, 2024

ShepHyken

In most cases, the rewards from customer firings won’t be financial — at least not in the short run. My Comment: While the title of this article indicates a focus on privacy, there are several other topics in the article worth paying attention to.

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Can We Trust Facebook?

Beyond Philosophy

The New York Times reported that Facebook had been fined $5 billion for privacy violations and the share price went up! Privacy is not a small thing. We discussed Facebook on a recent podcast and the implications of privacy violations for their users. Apple says that privacy is a human right. I count myself among them. .

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Your Every Move Is Being Watched! Why Aren’t You As Scared As I Am?

Beyond Philosophy

In this episode, we talk about privacy, or rather, the lack of it in today’s online environment. Your customers probably also have some things they would rather keep private, and finding out that you are invading their privacy with undisclosed data collection is not going to do good things for your Customer Experience.

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Facebook Fines: Is Their Culture To Blame?

Beyond Philosophy

Upon reflection of Facebook’s latest privacy violation and $5 billion fine, one must wonder whether we can trust Facebook. After all, the social media platform hasn’t exactly been keeping our private information under lock and key. The latest violation shows that they aren’t keeping their promises.

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Protecting your name, privacy, and identity online.

NameShouts

Security and privacy were concerns, of course, but they were concerns you could handle. Privacy is a buzzword, and governments are having trouble keeping up with the lack of transparency and rapidly evolving technology — aside from Andrew Yang, who has some pretty interesting ideas on the subject. The Privacy Problem.