Uniphore

NOVEMBER 23, 2021

Syed, SVP, Global Head of Channel, Alliances & Partnerships at Uniphore, and Saurabh Rai, Global Head Analytics & Strategic Initiatives at Tech Mahindra Business Process Services, explore the quantifiable and experiential benefits of conversational automation. Syed and Saurabh Rai on the Value of Conversational Automation.

Average Handle Time 52

Average Handle Time Analytics Consulting Consulting 52

24-7 InTouch

MAY 9, 2023

“As our global gaming practice continues to grow at pace, ToxMod will ensure player experience for our gaming partners is a more positive and inclusive online space and is a strategic addition that differentiates our offerings in the gaming ecosystem.” ” Modulate is IntouchCX’s latest partner in player safety.

Contact Center 52

Contact Center Technology 52

JustCall

APRIL 27, 2023

A Strategic Partnership for Better Sales Efficiency The strategic partnership between JustCall and Pipedrive is a result of a shared vision to enhance the sales process for teams by simplifying communication and increasing productivity. . “We’re incredibly excited about the native dialer.

SaaS 52

SaaS Sales Coaching Personalization 52

Hodusoft

OCTOBER 1, 2022

With this strategic alliance, ITWerks aims to serve the Singapore territory and existing global clients with world-class UC solutions. As a strategic partner, we’re sure our collaboration will positively impact many businesses.” HoduSoft is the manufacturer of quality business communication solutions in the UC space.

Contact center software 52

Contact center software Marketing voip Contact Center 52

Call Journey

NOVEMBER 4, 2020

Chen, who was born in Melbourne, and who now resides in Colorado, joins Call Journey as a Strategic Advisor. Along with Call Journey’s North American business Vice President Brett Marsh , Chen will help grow our North American customer base and bring to bear his extensive Channels and Alliances experience to the business.

Analytics 52

Analytics Marketing SaaS Technology 52

Real Blue Sky

SEPTEMBER 12, 2023

Strategic outsourcing, where the business partners with experts who specialize in contact center vendor management. Outsourcing allows you to focus on what you do best, whether it’s product development, marketing, or strategic planning. But not just any outsourcing. Protecting Your Brand Your brand is your most valuable asset.

outsourcing 105

outsourcing Management Customer Service Contact Center 105

Balto

MAY 11, 2022

In the company’s rapid five-year growth, it has made it a top strategic priority to be accessible via partners’ in-house app stores and preferred vendor networks. Balto has over 50 softphone integrations serving Contact Center as a Service (CCaaS) customers.

Coaching 52

Coaching Contact Center Enterprise Sales 52

CSM Magazine

FEBRUARY 1, 2022

2021 also saw the first of our strategic alliances with Puzzel, whose customers can now utilise Smart Quality to deliver more effective feedback to their front-line teams,”.

Analytics 52

Analytics Feedback Sales Customer Service 52

JustCall

AUGUST 31, 2023

“We are absolutely thrilled about the strengthened JustCall x Zapier integration, as it unlocks a new path of seamless business workflows to enhance overall productivity,” said Jason Ashman, Senior Director of Strategic Alliances at SaaS Labs. SaaS Labs is a parent company of JustCall).

SaaS 59

SaaS CRM Personalization Metrics 59

Talkdesk

SEPTEMBER 11, 2017

Sheila McGee-Smith, the founder and principal analyst at McGee-Smith Analytics, is a leading communications industry analyst and strategic consultant. Bill Hoppin – EVP Strategic Sales, Marketing, and Alliances, TalkIQ. Brandon Turner – Senior Manager, Acxiom .

Contact Center 47

Contact Center Consulting Consulting Analytics 47

aircall

JANUARY 18, 2022

Considering the recent developments in the industry, companies have every reason to be excited for 2022: From now on, you can benefit from an alliance between Aircall and Deutsche Telekom that will rewrite the future of business telephony, as well as digitization, in German-speaking countries. But that’s not all.

voip 62

voip Telecommunications call center software Marketing 62

Andrew Mcfarland

SEPTEMBER 22, 2022

Strategic partnerships. Strategic partnerships can be a great way to improve your business development efforts. By creating strategic partnerships with other businesses, you can leverage their strengths and take advantage of their resources to benefit both companies.

Marketing 48

Marketing Personalization Enterprise Surveys 48

Call Journey

NOVEMBER 4, 2020

Chen, who was born in Melbourne, and who now resides in Colorado, joins Call Journey as a Strategic Advisor. Along with Call Journey’s North American business Vice President Brett Marsh , Chen will help grow our North American customer base and bring to bear his extensive Channels and Alliances experience to the business.

Analytics 40

Analytics Marketing SaaS Technology 40

ClearAction

DECEMBER 5, 2023

alliance, and merger. When I led companywide customer experience transformation, we conducted our annual customer relationship survey with the findings available 3-4 months before strategic planning began. When everyone received their strategic planning instructions, guess what was top of mind for them?

Metrics 62

Metrics Chief Customer Officer Customer retention Strategic Value 62

Talkdesk

AUGUST 17, 2017

Bill Hoppin – EVP Strategic Sales, Marketing, and Alliances, TalkIQ. Bill Hoppin oversees sales, marketing, and strategic alliances for TalkIQ, a successful speech recognition startup. To learn more about him and his views on customer support, check out the recording of that session.

Contact Center 44

Contact Center Sales Marketing Customer Service 44

Hero Digital

JANUARY 29, 2020

Hero Digital , a leading independent customer experience (CX) company, today announced the formation of The Truth & Beauty Network, an alliance of leading voices, mavericks, and entrepreneurs, made up of brand marketers, publishers, and technology partners with a similar worldview: what’s good for people, is good for business.

Customer Experience 40

Customer Experience Banking Marketing Technology 40

ClearAction

DECEMBER 14, 2017

Value creation is the ultimate measure of success in business: value to customers, shareholders, alliances, employees, and the community at-large. This applies not only to messaging, but also to your strategic plans, tactical plans, process designs, people, tools, performance measurement – really, everything that Marketing does.

Marketing 78

Marketing Enterprise Metrics Benchmark 78

Talkdesk

SEPTEMBER 7, 2017

Bill Hoppin – EVP Strategic Sales, Marketing, and Alliances, TalkIQ. Bill Hoppin oversees sales, marketing, and strategic alliances for TalkIQ, a successful speech recognition startup. You can listen to that episode of Amazing Business Radio for a preview of what he’ll cover at the NYC Road Show.

Contact Center 42

Contact Center Sales Technology Customer Service 42

Talkdesk

AUGUST 17, 2017

Bill Hoppin – EVP Strategic Sales, Marketing, and Alliances, TalkIQ. Bill Hoppin oversees sales, marketing, and strategic alliances for TalkIQ, a successful speech recognition startup. To learn more about him and his views on customer support, check out the recording of that session.

Contact Center 40

Contact Center Sales Marketing Customer Service 40

AWS Machine Learning

OCTOBER 26, 2023

As we continue to migrate more models to Inferentia and Inferentia2, including transformers-based foundational models, we are confident that our alliance with AWS will enable us to grow and innovate alongside our trusted cloud provider. About the Authors Matias Ponchon is the Head of Infrastructure at Intuitivo.

APIs 101

APIs Technology Banking Customer centricity 101

Real Blue Sky

SEPTEMBER 12, 2023

Strategic outsourcing, where the business partners with experts who specialize in contact center vendor management. Outsourcing allows you to focus on what you do best, whether it’s product development, marketing, or strategic planning. But not just any outsourcing. Protecting Your Brand Your brand is your most valuable asset.

outsourcing 52

outsourcing Management Customer Service Contact Center 52

Real Blue Sky

SEPTEMBER 12, 2023

Strategic outsourcing, where the business partners with experts who specialize in contact center vendor management. Outsourcing allows you to focus on what you do best, whether it’s product development, marketing, or strategic planning. But not just any outsourcing. Protecting Your Brand Your brand is your most valuable asset.

outsourcing 52

outsourcing Management Customer Service Contact Center 52

Avaya

AUGUST 1, 2017

Here’s what you can expect from this game-changing alliance: Currently Available: Avaya Integration for Classic Salesforce. This strategic alliance between Avaya, the No. The CRM Connector supports Avaya Call Center Elite and the Avaya Oceana™ Solution , and will soon have integration for Salesforce Multichannel API.

CRM 58

CRM Multichannel APIs Healthcare 58

Call Journey

OCTOBER 20, 2018

North America is a key strategic market for Call Journey. Providing cutting-edge speech analytics designed with Artificial Intelligence is a strategic and necessary component for modern contact centers. This alliance is also great news to Genesys, the world leader in customer experience technology.

Engineering 40

Engineering Analytics Contact Center Enterprise 40

CX Global Media

JULY 9, 2019

He also currently serves as the President of the Austin Contact Center Alliance. Complexity is growing and the strategic importance of the contact center has become dramatically more important. EXPERT SESSION – Thanks for Coming in Today! . Charles Ryan Minton ?Customer Contact Center Industry Facts.

Contact Center 120

Contact Center Chief Customer Officer Employee engagement Call Center 120

Andrew Mcfarland

SEPTEMBER 23, 2022

For example, employer-hospital alliances can provide the employer with access to more health care services while lowering the costs associated with health care. This can further strengthen the strategic partnerships between hospitals and employers. Employer-hospital partnerships. Social and mobile marketing.

Healthcare 48

Healthcare Government Metrics Marketing 48

NobelBiz

JULY 31, 2023

Central to achieving this zenith of service quality is the strategic implementation of call queuing. The call queue becomes more than a waiting line; it becomes a strategic tool for nurturing customer satisfaction and driving business growth. A Pulse on Performance Embedded within call queuing systems are powerful analytical tools.

Wait times 52

Wait times Telecommunications Call Center CRM 52

ClearAction

NOVEMBER 5, 2017

In fact, instead of starting off your customer experience strategic planning with voice-of-the-customer targets and methodologies, you’ll gain more value by starting off with defining what’s needed from every part of your company to consistently deliver your brand promise. This is your blueprint for customer-centric culture.

Customer Experience 69

Customer Experience Customer centricity Morale Finance 69

CSM Magazine

MARCH 19, 2021

“Partnering with IRI makes tremendous sense as we share a common belief in the strategic application of big data, particularly zero-party data, to drive new opportunities for our clients and new value for their most important consumers. ” About the IRI Partner Ecosystem.

Big data 52

Big data B2B Analytics Customer centricity 52

Natalie Petouhof

MARCH 2, 2016

Blueprint, an innovator and global leader in accelerating and de-risking large, complex IT projects, and Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, today announced a resale agreement increasing the ability for strategic customer growth worldwide. ” .

Management 40

Management Best practices Consulting Consulting 40

CSM Magazine

MAY 15, 2018

Sabina Bhatia is Vice President of Strategic Alliances at PayActiv, innovator of financial solutions giving hourly workers timely access to their earned yet unpaid wages. About the Author. She is an advocate of empowering workers with tools to maximize their wages for greater financial wellness.

Banking 58

Banking Morale Finance Call Center 58

ChurnZero

NOVEMBER 24, 2020

Customer Success is an afterthought in strategic planning, key decisions, and cross-functional communication (this can be insidious and harder to spot). Lacking strategic, cross-functional relationships. Customer Success needs to work cross-functionally with other departments to meet your company’s strategic objectives.

SaaS 59

SaaS Engineering Sales Coaching 59

Blueship Call Center

AUGUST 22, 2023

In addition to allowing you to concentrate on your company’s core competencies while focusing on its long-term, strategic operations, outsourcing your customer service allows you to do so in the face of competition. Put your main business first. You’ll be able to advance and maintain an advantage over the competitors as a result.

outsourcing 57

outsourcing Customer Care Average Handle Time Call Center 57

SmartKarrot

MARCH 30, 2023

Assure that the team effectively positions new Okta products/solutions to broaden and strengthen these strategic alliances. Provide engagement tools that enable Okta to connect with and enhance each of these customers’ strategic relationships through personalised deep analytics.

Advertising 19

Advertising Enterprise Accountability Management 19

Avaya

JUNE 9, 2017

” Well, we’d like to put a new-age spin on this: “If an organization implements a digital transformation plan without a strategic roadmap, does it have an impact?”. Register now for: June 13 webinar: Avaya and Salesforce Global – Customer Engagement Alliance. The answer, unfortunately, is no. We want to hear from you!

Enterprise 41

Enterprise Big data Analytics Technology 41

ClearAction

DECEMBER 14, 2017

Internal branding — internal understanding by each employee, supplier, and alliance partner of their specific impact on external customer experience. Net promoter score (NPS) — a way of summarizing voice of the customer: percent who would recommend a brand minus percent who would not.

CRM 66

CRM Customer Care Customer Experience Customer advocacy 66

ClearAction

DECEMBER 14, 2017

Internal branding — internal understanding by each employee, supplier, and alliance partner of their specific impact on external customer experience. Net promoter score (NPS) — a way of summarizing voice of the customer: percent who would recommend a brand minus percent who would not.

CRM 59

CRM Customer Care Customer Experience Customer advocacy 59