CSM Magazine

SEPTEMBER 21, 2023

For those who are viewing the development of a software solution as a viable option, we recommend thinking about the possibility of building a mobile app as a core product. Moreover, according to recent data , an app can become a stable source of money for your company. What are the most promising ideas in 2024?

Gamification 59

Gamification Coaching Education Consulting 59

Stratifyd

JULY 14, 2019

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AWS Machine Learning

NOVEMBER 26, 2023

Solution overview With the rapid growth of digital channels and technology advances that make hyper-personalization more accessible, brands struggle to determine what actions will maximize engagement for each individual user. All your data is encrypted to be private and secure.

Personalization 80

Personalization Engineering APIs Technology 80

CSM Magazine

MARCH 14, 2024

Environmental management company Green Spark is using the latest cloud and mobile technology to boost sustainable business growth. Green Spark introduced the BigChange job management system to improve the flow of information between field staff, using the mobile app, and the back-office.

Management 52

Management CRM Engineering Finance 52

Fonolo

NOVEMBER 8, 2022

Prioritize Self-Service Solutions. When it comes to contact center technology, self-service solutions are the way to go! With Visual IVR , you can engage and direct your web and mobile app users to the proper channels. The solution? Auditing your contact center tools and software can also help improve FCR.

Call Center 156

Call Center Interactive Voice Response Self service Abandon Call 156

CSM Magazine

FEBRUARY 29, 2024

In the growing market of mobile app development, providing top-notch customer service can be the deciding factor that makes your app stand out. For mobile app developers, the challenge is to integrate customer service in ways that resonate with tech-savvy users.

Customer Service 52

Customer Service Feedback Education Self service 52

JustCall

SEPTEMBER 29, 2023

JustCall, a top-tier cloud-phone & SMS solution is now also available in Copper’s mobile app – making the integration available on all Copper devices. Here’s why this partnership is turning heads: Unified Communications: Say goodbye to toggling between apps. Stay connected anywhere anytime!

APIs 52

APIs CRM Accountability Management 52

TechSee

DECEMBER 12, 2022

Further complicating matters is the inherent ecological impact of a mobile field service organization. This ranges from IoT monitors and GPS trackers to mobile apps and increasingly, mobile phone and mobile device cameras. Managing and optimizing this workforce presents a number of challenges and opportunities.

Customer centricity 124

Customer centricity Technology Enterprise Accountability 124

Zappix

APRIL 11, 2024

Fortunately, the integration of digital engagement and agent assistant tools offers a transformative solution, revolutionizing the customer experience and enhancing operational efficiency across the board.

Self service 52

Self service Chatbots Accountability Analytics 52

VirtualPBX

OCTOBER 21, 2021

This morning, Mobile Breakthrough Awards announced winners across a variety of categories that showcase excellence in mobile technology and service. The team over at VirtualPBX was honored to receive recognition as the Unified Communications Solution Provider of the Year. On mobile devices! And where are customers?

Personalization 96

Personalization Technology 96

AWS Machine Learning

OCTOBER 10, 2022

In this post, we present a solution that combines rich mobile device intelligence with customized machine learning (ML) modeling to help you catch fraudsters who exploit mobile apps. This solution rides on a larger global wave of anti-fraud efforts, which experts forecast to grow to USD $62.70 billion by 2028.

APIs 71

APIs Accountability Metrics Government 71

SmartAction

FEBRUARY 13, 2024

Businesses who thrive at building robust, complete customer journeys harness the power of automation to build self-service solutions in their order management strategy. For instance, a mobile app can provide push notifications for immediate updates, a detailed order history, and even a chat feature for additional inquiries.

Best practices 63

Best practices Virtual Agent Management Chatbots 63

Zappix

FEBRUARY 28, 2024

In an era of digital innovation and convenience, industries across the spectrum are witnessing a paradigm shift towards self-service solutions. ” This profound inclination towards digital solutions underscores a fundamental shift in patient preferences driven by the desire for convenience, accessibility, and empowerment.

Self service 52

Self service Healthcare Benchmark Wait times 52

CSM Magazine

APRIL 18, 2024

The cloud-based system incorporates vehicle tracking, mobile workforce app, intelligent job scheduling and an online customer booking portal. DSSL Group, the security systems company, has rolled-out a new field service management system from BigChange. “However, we also knew this was long winded. .”

Management 52

Management Engineering CRM Finance 52

VirtualPBX

NOVEMBER 16, 2023

In an era where seamless connectivity is paramount, the shortcomings of traditional methods become increasingly evident, highlighting the pressing need for a more advanced and efficient solution. Simplifying International Calls with VirtualPBX VirtualPBX offers a seamless solution to this challenge.

voip 105

voip Personalization Technology Customer Service 105

AWS Machine Learning

JUNE 10, 2022

This post demonstrates how you can use the AWS SDK for JavaScript to integrate capabilities provided by AWS AI services into your own solutions. Solution overview. Type what you want to say, and the app says it for you by using Amazon Polly text-to-speech capabilities.

Scripts 76

Scripts APIs Accountability Engineering 76

JustCall

OCTOBER 26, 2023

In this guide, we will look at the key challenges of offering on-the-go support for iOS customers in particular and look at relevant solutions to make the experience hassle-free for users. Connectivity Issues: Mobile users often contend with fluctuating network connectivity, including slow Wi-Fi or intermittent cellular coverage.

Customer Support 52

Customer Support voip Contact Center Self service 52

DMG Consulting

JANUARY 29, 2021

Question: What are the mobility capabilities of WFM solutions? And, mobile solutions enable on-site employees to complete self-service activities, view personal, team, and site performance results, and more, when they are not in the contact center. OT/VTO), from their smartphone or tablet.

Gamification 101

Gamification At home agents Self service Contact Center 101

Totango

MAY 17, 2022

Business-to-business customer relationship management software is a sales app that provides a central interface for handling data about your interactions with business clients. CRM data can be stored, retrieved, analyzed, applied and synced with data from other apps. Today’s leading CRMs tend to be cloud-based. SAP Sales Cloud.

B2B 79

B2B Sales CRM Enterprise 79

UJET

JUNE 25, 2021

But we aren’t yet to a place where adopting next generation solutions to streamline customer journeys is standard practice. But the tide is rapidly turning, so you’ll need to be aware of what’s possible with the next generation of digital and mobile-first CX solutions. Your Customers Are Mobile-First. For example, Wag! ,

Customer Experience 82

Customer Experience CRM Wait times Contact Center 82

Totango

APRIL 5, 2022

This raises the question, how do you find the best NPS software solutions? First, we’ll cover what NPS software is and what features are important so that you know what to look for when selecting a solution. Integration of NPS surveys with other relevant tools, such as CRM apps and email autoresponders. What Is NPS Software?

Upselling 101

Upselling Surveys Analytics Customer retention 101

CSM Magazine

APRIL 3, 2023

Get ready to say goodbye to the old fax machine and hello to the streamlined, productivity-boosting power of mobile and cloud faxing. Mobile Faxing is a Game Changer The rise of mobile faxing has made it easier than ever to stay connected and productive on the go. Let’s see how. So, why not make the switch today?

Technology 52

Technology 52

CSM Magazine

MARCH 28, 2024

Online Ordering Apps Consumers like having choices today, including when placing a food order. With the help of online ordering apps, a restaurant can attract more guests. Work with a software vendor to find the right solution for the organization. Employee Training Apps Employee turnover remains an issue in the restaurant.

Sales 52

Sales Accountability Management Customer Service 52

Lumoa

JULY 17, 2023

Embracing new technology solutions and digitizing customer experience has become a crucial part of this evolution. Utilizing Artificial Intelligence solutions 6. Start by focusing on areas where digital solutions bring the most significant benefits and drive a successful transformation. Optimizing your online presence 2.

Customer Experience 83

Customer Experience Chatbots Feedback Surveys 83

delighted

FEBRUARY 26, 2024

The solution? This is also a great place to add a call to action – like encouraging customers to download your mobile app, refer a friend, or contact your customer support team. Make it mobile-friendly Do you check your email inbox via a mobile device? Customer segmentation. Your customers do too.

Surveys 98

Surveys Best practices Feedback Personalization 98

VirtualPBX

MAY 20, 2022

With the VirtualText App, you’ll be able to distinguish business activities from your personal life without carrying two phones in your pocket. Furthermore, Multi-User Texting allows coordinators or assistants to communicate from the business number from the convenience of the mobile app or web browser.

Real estate 98

Real estate Time management Marketing Personalization 98

CSM Magazine

JUNE 9, 2022

At a time when credit card and bank customers in Canada are using financial institution mobile apps and websites more than ever, overall satisfaction with those digital experiences is in decline. According to a series of recent studies of bank and credit card mobile app and online users conducted in Canada, released today by J.D.

Banking 52

Banking Big data Consulting Consulting 52

CSM Magazine

MARCH 15, 2023

Arunabh Madhur, Regional VP & Head Business EMEA at SHAREit Group examines how mobile apps are reshaping the e-commerce industry. How mobile apps are reshaping the e-commerce industry Mobile apps are now a fundamental component of retail, as they provide customers with a convenient and engaging way to shop from their phones.

Customer retention 52

Customer retention Finance Marketing Sales 52

CSM Magazine

FEBRUARY 21, 2024

Cutting-edge companies such as IT Craft are spearheading crafting bespoke web solutions custom-tailored to the unique demands that industries like HealthTech, FinTech, and far beyond the present. From digital banking platforms to mobile wallets and blockchain-based technologies, financial technologies are more in demand now than ever.

Finance 52

Finance Healthcare Banking Education 52

VirtualPBX

MAY 25, 2022

With low fares, mobile apps, and increased convenience of these ride-sharing services, it’s no wonder that taxi businesses have had a hard time keeping up. While competing with these companies may seem like a significant feat, a text messaging service could be the solution you are looking for to make your business better.

Transportation 98

Transportation Surveys Feedback Sales 98

ProProfs Blog

FEBRUARY 13, 2020

Mobile Customer Loyalty. 51% of US retailers plan to provide offers or discounts exclusively for mobile app users in 2018 to positively affect sales growth. One way to improve your sales along with brand loyalty is to provide exclusive offers or discounts to customers who use your app regularly for making product purchases.

Customer retention 164

Customer retention Sales B2B Marketing 164

aircall

JANUARY 13, 2023

This article compares some of the top Novocall alternatives for anyone looking for new business phone solutions that will scale sales numbers and customer support value scores—all while keeping costs down. So Novocall users might end up having to pay extra for third-party apps to fill the gaps. . These all cost extra with Novocall.

Sales 62

Sales CRM Morale Interactive Voice Response 62

Call Design

JANUARY 19, 2021

When your agents clearly understand your customer needs, they can provide better, faster solutions for any obstacles. Use your Workforce Management tool’s mobile app to enable your staff to see how they are performing and apply for coaching, training, and annual leave. Equip Your Team with the Right Tools . About Call Design .

Coaching 148

Coaching Best practices Consulting Consulting 148

TeleDirect

OCTOBER 23, 2023

Because they use the internet, you no longer need to run copper wires for regular landlines or make calls via a mobile network. The other involves installing software on the user’s mobile device or computer. Benefits of VoIP Call Center Solutions Businesses and call centers are switching over to VoIP phones for several reasons.

voip 62

voip Wireless call center solutions Call Center 62

Fonolo

FEBRUARY 14, 2023

And in today’s market, there’s no shortage of solutions to choose from. But how do you know which solutions are best for your operation? There are a lot of call center solutions on the market, each with their own unique offerings. As technology gets smarter and more intuitive, so does the contact center that benefits from it.

Call Center 142

Call Center Interactive Voice Response call center software CRM 142

CSM Magazine

MAY 21, 2021

When a company wants to build a mobile app, a common question always comes up: should the company use an app that is “off the shelf” or should the company use bespoke apps? These ready-made apps are designed to fulfill the needs of the masses. – What the business priority is.

APIs 52

APIs outsourcing 52

SmartAction

FEBRUARY 7, 2024

For some customers who aren’t going to schedule through a mobile app or online, this creates an excellent journey for them, as well as the busy working mother who remembers at 9pm that she needs to schedule that oil change. Dealerships employing SmartAction’s Dealership agents are witnessing a transformative change.

Wait times 75

Wait times Technology Customer Service Personalization 75