services-and-support support 
Myra Golden Media
APRIL 28, 2021
This morning I hosted a webinar for leaders of customer service departments and operations. I walked everyone through how to prepare customer service specialists to apply psychological tactics to bring down the temperature in interactions and de-escalate. I’m concerned about training my agents and supporting them.
Nicereply
OCTOBER 17, 2023
Intelligent support operations really benefit the entire organization with support being at the center of the data collection. More recently, these concepts are being applied within Support. When implemented correctly, Support Ops will enhance your customer experience and help you deliver higher-quality support services.
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ProProfs Blog
DECEMBER 6, 2019
Customer service and customer support may seem like semantics; even Google does not make a difference in them. However, both customer service and support are inter-connected whilst representing a different way of working with customers. The Differences Between Customer Support & Customer Service.
TechSee
SEPTEMBER 9, 2020
They want to communicate on their preferred channels, receiving personalized content and proactive services. Organizations are therefore leveraging data to deliver personalized one-to-one service, in line with current expectations and evolving needs, from raising families to special care. The other is cost optimization. Reducing Costs.
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Building a successful CX program requires teams to share data seamlessly across multiple functions, including support services, contact center, marketing, and sales. The Value Index is an assessment of how well vendors address buyers’ requirements for CX software and incorporates all criteria.
TechSee
NOVEMBER 3, 2020
Field service delivery is undergoing a transformation. This paradigm shift has effectively taken the “field” out of field services, with the industry focused on servicing customers in the most efficient way possible. What does this mean for the future of field service? Advances in field services technology.
Help Scout
AUGUST 22, 2023
Here are 7 important trends that will affect your work in customer service and experience for 2023, from supply chain recovery to AI-driven productivity. Read the full article
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While integrating AI is necessary to provide high-quality digital customer service, it is only a piece of the communication platform puzzle. While integrating AI is necessary to provide high-quality digital customer service, it is only a piece of the communication platform puzzle.
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
Speaker: Kristina Evey, Customer Experience Expert and Consultant
As self-service as a customer preference continues to grow, it's more important than ever that we assess the amount of support being given to our customer service reps. Is there a way to find the right balance between self-service and support? 15 Minute In-n-Out Training. Employee Incentives.and more!
Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author
Are you looking to elevate your CX support strategy? Customers who have a seamless buying experience, from speaking with sales and purchasing the product to easily finding support, are more likely to return to your organization and recommend it to others.
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Experience the transformative power of AI in customer service! Discover how AI-driven contact centers revolutionize interactions, streamline operations, and deliver hyper-personalized experiences.
Speaker: Irit Eizips, CEO, CSM Practice
Customer service, including contact center support and other customer facing teams must then: track the right customer data to prove value was achieved, and track the right KPIs to continuously improve their customer success strategy. What the best practices are for tracking and proving customer value.
Advertiser: The Office Gurus
However, the COVID-19 crisis forced BPOs to deploy the solution in order to support their customers, inevitably resulting in several innovative improvements to the work-at-home platform, particularly in the nearshore region. In this eBook, we’ll explore four key elements to look out for when choosing a contact center: Information Security.
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Enterprises no longer need to deliver their services in large facilities and in many locations. This practice is providing end-users with the support they need through engaged and motivated agents, building loyalty to your brand, and it will continue to grow in 2022 and beyond. You can trust the experts, the CXperts!
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