Callminer

JUNE 12, 2018

Contact Center Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!

Contact Center 140

Contact Center Multichannel Analytics Cloud contact 140

Inbenta

FEBRUARY 1, 2024

RESOURCES Webinars Horizn Product Digital Demos Enhancing Your Customer Service with Interactive How-To Demos When customers can’t navigate your products or services, it can be frustrating. Inbenta’s Horizn Digital Demos give customers step-by-step interactive guides they can follow any time they have an issue. Gulf Coast.

Banking 52

Banking Accountability Customer Service Sales 52

Balto

MARCH 20, 2023

ACW may be typing up a call summary, logging the call details to a CRM, updating the customer’s account or case history, scheduling follow-up activities, or any other administrative tasks. If you’ve spent time in a contact center, you’re probably already familiar with the work that happens once agents hang up the phone: After-Call Work.

Contact Center 52

Contact Center CRM Sales Accountability 52

TeamSupport

MARCH 18, 2024

Schedule a Demo with us today! Sign up for a live demo and discover why TeamSupport is considered the industry's best post-sale Customer Service platform. Together we will delve into how implementing self-service support with TeamSupport can be a game-changer for your business.

Self service 52

Self service Chatbots Best practices Customer Support 52

Pipkins

FEBRUARY 14, 2020

A tool for scheduling? Schedule a demo with the workforce management company that fits within your budget and appears to meet your needs . 8) Schedule a “deep dive” demo to further narrow your choices. Pipkins welcomes all requests for demos. An absence management tool? A tool for forecasting?

Management 99

Management Sales Personalization 99

Certified Languages International

OCTOBER 9, 2023

Behind the scenes, we have been working on a new VRI platform that makes language access even better. We are so excited to finally introduce you to MERFi!

Technology 52

Technology 52

CSM Magazine

APRIL 3, 2024

Efficient Scheduling and Dispatching: You can also take advantage of the Workiz scheduling tool to boost your business productivity and visibility. The software helps make the most of your team’s availability and streamline the whole scheduling process. There is a growing competition in the home service industry.

Upselling 40

Upselling Sales Accountability Management 40

NobelBiz

APRIL 8, 2024

For more information or to schedule a demo, please contact our team. It is with great pride that we announce that NobelBiz OMNI+ has been honored with the prestigious 2024 CUSTOMER Product of the Year Award, presented by TMC. Let’s redefine the future of customer engagement together.

industry standards 52

industry standards Contact Center CRM Call Center 52

Pipkins

FEBRUARY 14, 2020

No one disputes such wisdom – but how do you know you picked a rose and not stickweed before purchasing a Workforce scheduling software? . 1) Search the Internet and identify as many workforce management companies that produce the particular scheduling software product needed. A tool for scheduling? A tool for forecasting?

Management 81

Management Sales Personalization 81

CSM Magazine

APRIL 18, 2024

The cloud-based system incorporates vehicle tracking, mobile workforce app, intelligent job scheduling and an online customer booking portal. DSSL Group, the security systems company, has rolled-out a new field service management system from BigChange. “However, we also knew this was long winded. .”

Management 52

Management Engineering CRM Finance 52

Playvox

APRIL 12, 2022

There’s nothing more important than creating an optimal contact center schedule to ensure you and your agents have the structure you need to provide the best service possible. But have you taken the time to check that your contact center schedule isn’t doing more harm than good? What Is Contact Center Scheduling?

Contact Center 81

Contact Center Accountability Management Call Center 81

Calltools

FEBRUARY 22, 2023

Agents’ actions after a call include entering data into CRM systems, scheduling callbacks, or documenting call notes. In addition, CRM programs can be used to schedule callbacks and follow-ups, helping to save your agents even more time. Using these tools effectively can help reduce after-call work for your agents.

Contact Center 94

Contact Center CRM Call Center Management 94

Aspect

JANUARY 7, 2020

Scheduling enough agents to service these volumes . Tracking agent activity throughout the day to ensure they’re adhering to their schedules. . It’s the lifeline of customer-facing staff to view and change their personal schedules. On the surface, workforce management (WFM) can feel like a tough nut to crack.

Management 126

Management Contact Center Analytics Service level 126

VirtualPBX

OCTOBER 26, 2022

While healthcare systems may not be able to do very much about the patients who skip out on their appointments on purpose, you can reduce the no-show rate by investing in automated text message scheduling software such as VirtualText. Schedule a free demo today ! What if missed appointments could be a think of the past?

Healthcare 96

Healthcare Customer Experience 96

VirtualPBX

JUNE 15, 2021

Advanced Call Reports lets our users reach beyond basic call logs by creating detailed reports that can be delivered automatically to their email inboxes on a repeating schedule. You can always schedule a Free Demo with us to see this tool used live in a more detailed way. Here’s a sample of what you will find in its pages.

Call Logging 97

Call Logging Sales Customer Support Personalization 97

Totango

SEPTEMBER 22, 2023

We believe these collaborations are cornerstones for enterprises to deliver seamless experiences for their customers and to create the interconnectedness with cross-functional partners and systems needed to drive long-term revenue growth. And, that growth comes from consistently and quickly delivering customer value.

Enterprise 113

Enterprise Education Best practices Customer retention 113

Cyara

FEBRUARY 27, 2020

The schedule is packed full of valuable presentations, networking, panel discussions, and demos. Next month in Melbourne, Cyara is hosting Xchange 2020 Roadshow, a premier one-day event generously sponsored by our partners and friends, including Amazon AWS , Genesys , and Cloudwave.

Customer Experience 98

Customer Experience 98

TeamSupport

DECEMBER 20, 2023

Schedule a demo of TeamSupport or talk to us to find out how you can improve your CSAT and more. As 2023 comes to a close, now is the time to reflect on wins and losses from throughout the year. Maybe you had a banner year—or maybe you’re celebrating just getting through turbulent times. Want to make this year the best one yet?

Customer Support 108

Customer Support Feedback Chatbots CRM 108

Spearline

JULY 5, 2022

These IVR tools include interactive dashboard, IVR mapping, IVR transcription, audio capture, global coverage and scheduled testing. Scheduled Testing Scheduled testing allows tests to run to ensure everything is working as it should. Thus, ensuring your customers don’t experience any issues.

Interactive Voice Response 98

Interactive Voice Response Call flow Contact Center Technology 98

Playvox

FEBRUARY 27, 2023

With a 360 customer view, AI-driven forecasting and scheduling for digital channels. This means that customer service professionals are empowered to provide better customer experiences, while managers can forecast and schedule with greater accuracy. This has a direct impact on gained efficiencies and reduced costs.

Management 75

Management Schedule adherence Contact Center Coaching 75

JustCall

MAY 2, 2021

Appointment/Call Scheduler with Google Calendar Sync. Every user gets his/her own appointment scheduler to schedule call, appointment or demo with customers or leads. Moreover, this appointment scheduler syncs with your Google Calendar. Are you a solopreneur looking for the best cloud phone system?

call center software 97

call center software Call Center Analytics CRM 97

TeamSupport

MARCH 18, 2024

Schedule a Demo with us today! Sign up for a live demo and discover why TeamSupport is considered the industry's best post-sale Customer Service platform. Together we will delve into how implementing self-service support with TeamSupport can be a game-changer for your business.

Self service 40

Self service Chatbots Best practices Customer Support 40

OctopusTech

MARCH 3, 2024

Hold Discussions and Demos Schedule detailed discussions with the outsourced team. Developing a custom website or web application in-house requires significant investment in a skilled technology team, infrastructure, and overhead expenses. The external partner handles contingencies. Here is a step-by-step guide: 1.

outsourcing 62

outsourcing Technical Support Government Metrics 62

Fonolo

MARCH 8, 2022

Shift scheduling systems. Shift scheduling is often more of an art than a science. A strong scheduling system will do wonders for your workforce management. The less time you spend troubleshooting your scheduling software, the more effort you can focus on staffing strategy. The right software is key.

call center workforce 75

call center workforce Call Center Agent burnout Management 75

VirtualPBX

MARCH 27, 2024

Contact us today to learn more and schedule a demo. In fact, there are various types of emergency phones serving different purposes. In this blog, we delve into the realm of blue light phones and introduce AirDial by VirtualPBX, a revolutionary solution for enhancing emergency communication. Why Choose AirDial?

Contact Center 59

Contact Center 59

JivoChat

JANUARY 15, 2023

A lead could be anyone who has asked a question about a product on your ecommerce site, to someone who signed up for a demo of your SaaS product. 5 points for scheduling a product demo . . -1 5 points for scheduling a product demo . 6 Lead Nurturing Strategies and Best Practices to Turn Leads into Customers.

Best practices 75

Best practices B2B Sales Multichannel 75

Omnicus

OCTOBER 15, 2022

Before purchasing your customer service software, I recommend always scheduling a demo with customer success to let them show you how you can reach your full potential and the goals you’ve set for your customer success team. Let’s dive in!

Customer Service 56

Customer Service Contact Center 56

VirtualPBX

AUGUST 15, 2023

In today’s fast-paced business landscape, effective communication is key to success. With the rapid rise of Business SMS as a preferred mode of interaction, it has become imperative for tech-savvy businesses to harness the power of texting. The Q&A segment facilitated a deeper understanding of opt-in strategies.

Best practices 98

Best practices Marketing Feedback Sales 98

VirtualPBX

MARCH 27, 2024

Contact us today to learn more and schedule a demo. In fact, there are various types of emergency phones serving different purposes. In this blog, we delve into the realm of blue light phones and introduce AirDial by VirtualPBX, a revolutionary solution for enhancing emergency communication. Why Choose AirDial?

Contact Center 52

Contact Center 52

VirtualPBX

MARCH 27, 2024

Contact us today to learn more and schedule a demo. In fact, there are various types of emergency phones serving different purposes. In this blog, we delve into the realm of blue light phones and introduce AirDial by VirtualPBX, a revolutionary solution for enhancing emergency communication. Why Choose AirDial?

Contact Center 52

Contact Center 52

Playvox

JULY 6, 2022

There’s a lot riding on your contact center schedule. Even when you get it all set, making sure agents stick to your carefully crafted schedule can be a challenge. But how well your agents follow their schedules is an important metric to manage in your contact center — one called schedule adherence.

Schedule adherence 72

Schedule adherence Contact Center Average Handle Time CRM 72

aircall

OCTOBER 11, 2022

It goes without saying. When it comes to customer-facing team productivity and performance , only a great quarter filled with met targets eases the pressure long enough for a few team high-fives. Once celebrations are over, the pressure is soon back at full volume with new, often-tougher KPIs. Why “tougher”? Let’s start with a little housekeeping.

Customer centricity 118

Customer centricity CRM Sales Analytics 118

Playvox

JANUARY 11, 2024

Managing forecasting, scheduling, and agent productivity in a call center is a lot like searching for the fountain of youth. We try different serums and potions, yet somehow wake up with new wrinkles. Read on for a complete guide on how to improve operational efficiency and deliver a better customer experience (CX) through WFM.

Call Center 52

Call Center Schedule adherence call center workforce Management 52

Pipkins

APRIL 23, 2020

Emergency Telework Takeaway Week Two: Scheduling. Self-scheduling tools mean agents can gain control over their work schedules to create a more efficient remote experience. Agents using a self-scheduling tool, such as SwiftPik from Pipkins, can choose blocks of time that are available according to business staffing requirements.

Management 87

Management 87

Aspect

NOVEMBER 15, 2019

There is something utterly satisfying about a schedule. Schedules for our daily lives make us more efficient, help us prioritize, help us become more proficient and most importantly, saves us time, our most valuable resource. Keeping agents abreast of their schedule is easy with a tool like Aspect® Workforce Management (WFM).

Contact Center 93

Contact Center call center workforce Interactive Voice Response Enterprise 93

VirtualPBX

SEPTEMBER 24, 2021

Additionally, our Salesforce Integration makes it easy to click-to-call leads, schedule follow-ups, and input call notes. The VirtualPBX Softphone App also includes collaborative features like user presence, team chat, and file-sharing that will keep you productive no matter how busy your schedule gets. Integrations.

voip 98

voip Call Logging Telecommunications Call flow 98

Pipkins

APRIL 29, 2020

Employers can then see who is best at handling tasks, and who is struggling with completing tasks. . · Better task tracking means more accurate data. · Better task tracking means more accurate scheduling. · B etter task tracking means optimization of total resources. Make sure to reach out to us for a demo ! .

Call Center 101

Call Center Time management Management 101