SmartKarrot

JANUARY 17, 2023

Provide remote support for online inquiries and run virtual consultations with prospective customers. Upsell services and continue to prove company value to customers. You will be responsible for upsells, cross-sells, and retention and continues to manage customer relationships. Ensure execution of the customer journey.

Upselling 19

Upselling Technical Support Consulting Consulting 19

SmartKarrot

MARCH 20, 2023

Customer Success Manager, you’ll control the strategic and enterprise accounts’ post-sales customer experiences, including onboarding, product adoption, customer relationships & advocacy, renewal/expansion, and so on. Along with the sales team, secure possibilities for customer renewal and growth. in case of SLA breakers).

Upselling 19

Upselling Enterprise Technical Support Finance 19

SmartKarrot

NOVEMBER 22, 2021

This is not a sales role!). Apply here: [link] Role: Customer Success Manager Location: Remote, United States Organization: Twingate As a Customer Success Manager, you will own post-sales relationships with current customers from onboarding to securing renewals. Work with the sales team to identify expansion opportunities.

Real estate 19

Real estate Technical Support Consulting Consulting 19

NobelBiz

MAY 25, 2023

Goldmine, which launched in 1990, was the first kind of software to combine contact information, calendaring, sales data, and marketing automation into one platform. This can lead to increased customer satisfaction and loyalty, as well as improved sales and revenue. Since then, the CDP market has grown rapidly.

call center software 98

call center software Call Center APIs Contact Center 98

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? tech ops, AWS, technical support). A: If you look at first principles, you should lag it by your average sales cycle length. If they loved -loved you, maybe you could).

SaaS 98

SaaS Metrics Accountability Technical Support 98

ClientSuccess

OCTOBER 2, 2019

These individuals have long been specialists outside of new business sales teams. An Account Manager (or AM for short) goes after existing customers with the goal of renewing, cross-selling, and upselling the company’s product. AMs rely on the bottom line revenue generation from customer renewals, cross-sells, and upsells.

Accountability 47

Accountability Management Upselling SaaS 47

ChurnZero

OCTOBER 20, 2020

The types of services can be one time (for e.g. implementation, training, workshop) or can be ongoing (for e.g. ongoing training program, technical support services). I wanted to share some tips on successfully transitioning from a services-based organization to a core Customer Success offering, with services as an upsell opportunity.

Journey mapping 52

Journey mapping Calibration Upselling Technical Support 52

ChurnZero

JUNE 26, 2020

This will help offset the “quantity over quality” sales approach that vendors sometimes push with ancillary features that don’t have a strong use case or value. Customer Service – What level of support and consulting do we need? If a feature were an additional expense, would we be willing to pay for it?

Technical Support 98

Technical Support Accountability Upselling Consulting 98

SmartKarrot

FEBRUARY 21, 2023

Expand the support organisation to offer worldwide, cross-product line, and multi-channel product assistance. commercial expertise in upselling and/or renewals. 7+ years of experience working with or managing technical programmes, whether as a vendor, partner, ISV, consultant, or as a vendor.

Upselling 19

Upselling Technical Support SaaS Consulting 19

Amity

JULY 18, 2016

then having to incur costs to tune your sales organization to sell more just to stay even on your sales projections. A lost customer could potentially cause damage to your reputation and affect other sales. The essence of a customer-focused rockstar, much like the Sales discipline, is very much part of a person’s DNA.

SaaS 66

SaaS Metrics Accountability Technical Support 66

SmartKarrot

APRIL 22, 2022

Role: Client Success Director – Public Sector Location: Owings Mills, MD, US Organization: CareFirst BlueCross BlueShield As a Client Success Director, you will manage and develop a set of assigned accounts to increase productivity and sales of company products. Taking responsibility for contract renewal and upselling.

Technical Support 19

Technical Support Upselling Coaching Accountability 19

SmartKarrot

DECEMBER 3, 2021

Continue to drive a company-wide culture of CS, working with Sales, Finance, Product (to influence roadmap), and Marketing to maximize resources available to the team. Identify commercial development opportunities by analyzing customer strategies to increase sales, reduce costs and maximize the efficiency of in-store operations.

Customer advocacy 19

Customer advocacy Technical Support Education Finance 19

SmartKarrot

FEBRUARY 4, 2021

Apply here: [link] Role: Customer Success Manager (SMB) Location: Remote, OR, US Organization: Matterport As a Customer Success Manager, you will manage all post-sales activity for assigned SMB to Mid-Market customer segments through strong relationship-building, product knowledge, engagement planning, and upsell/cross-sell execution.

Technical Support 10

Technical Support Upselling Consulting Consulting 10

Amity

JULY 18, 2016

then having to incur costs to tune your sales organization to sell more just to stay even on your sales projections. A lost customer could potentially cause damage to your reputation and affect other sales. The essence of a customer-focused rockstar, much like the Sales discipline, is very much part of a person’s DNA.

SaaS 48

SaaS Metrics Accountability Technical Support 48

Amity

JULY 18, 2016

then having to incur costs to tune your sales organization to sell more just to stay even on your sales projections. A lost customer could potentially cause damage to your reputation and affect other sales. The essence of a customer-focused rockstar, much like the Sales discipline, is very much part of a person’s DNA.

SaaS 48

SaaS Metrics Accountability Technical Support 48

Amity

JULY 18, 2016

then having to incur costs to tune your sales organization to sell more just to stay even on your sales projections. A lost customer could potentially cause damage to your reputation and affect other sales. The essence of a customer-focused rockstar, much like the Sales discipline, is very much part of a person’s DNA.

SaaS 48

SaaS Metrics Accountability Technical Support 48

Amity

JULY 18, 2016

then having to incur costs to tune your sales organization to sell more just to stay even on your sales projections. A lost customer could potentially cause damage to your reputation and affect other sales. The essence of a customer-focused rockstar, much like the Sales discipline, is very much part of a person’s DNA.

SaaS 48

SaaS Metrics Accountability Technical Support 48

SmartKarrot

FEBRUARY 8, 2021

Identify and achieve targets on renewal rates, customer satisfaction, expansions, upsells, and new opportunities in assigned accounts. Liaise with internal stakeholders on Marketing, Product and Technical Support teams to ensure effective product development, optimization and workflows. Be a true proponent of customer advocacy.

Consulting 10

Consulting Consulting Upselling Customer advocacy 10

SmartKarrot

FEBRUARY 10, 2021

Role: VP, Customer Success – AMERICAS Location: Fairfax, VA, US Organization: Daon As a VP Customer Success, you will ensure profitable delivery of customer deployments and consulting projects. Identify new sources of consulting services revenue. Manage the renewal process and identify upsell and cross-sell opportunities.

Upselling 10

Upselling Construction Technical Support Consulting 10

Netomi

FEBRUARY 28, 2022

It’s not the entirety of my team that’s now Customer Love, it’s the people who are the technical support agents.”. With 20 years of experience as a customer success, sales, and marketing executive, she has primarily worked with growth-stage tech companies, and has led several award-winning customer success teams.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Amity

MARCH 19, 2014

Focusing on a lightweight Renewals straw model from day one will ensure you avoid the unpleasant surprise of waking up one day to find a leaking recurring revenue bucket and then having to incur cost to tune your sales organization to sell more just to stay even on your sales projections. You just can’t win that battle.

SaaS 54

SaaS Metrics Accountability Technical Support 54

NobelBiz

MARCH 23, 2022

Instead, meet with the sales and implementation teams to see how they will be able to deliver and track the project and how much it will cost you. Jason Cutter, CEO of Cutter Consulting Group. Expenses Related to your Operations : Determine the cost of your physical and digital points of sale.

contact center solutions 52

contact center solutions Contact Center voip call center software 52

NobelBiz

JULY 10, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz Advantages of Using AI in Lead Generation for Call Centers The advantages of utilizing AI in lead generation for call centers are profound and game-changing. They can alert agents about the customer’s previous concerns, their preferences, and potential upsell opportunities.

Contact Center 40

Contact Center Call Center Interactive Voice Response Analytics 40

SmartKarrot

JANUARY 4, 2021

Role: Vice President, Customer Success Location: San Francisco Bay Area, US Organization: BrightEdge As a Vice President, Customer Success, you will consult on strategic initiatives and opportunities to drive innovation and value for customers. Retain and grow client base through identifying cross/upsell opportunities.

Technical Support 10

Technical Support Education Accountability Upselling 10

SmartKarrot

MARCH 8, 2022

Her diverse yet unique skills include customer life cycle optimization from pre-sales. With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. She is the CEO of CSM Practise, an international customer success management consulting company.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

MAY 25, 2022

Collaborating and building close partnerships with executive, operations, and sales leaders. Building and developing a team of professionals that will support and improve the client experience at Saddle Creek. Make customers successful by providing high-quality technical support and service. Apply here: [link].

Education 3

Education Technical Support Upselling Advertising 3