AWS Machine Learning

MARCH 4, 2024

with higher levels of intelligence. It excels at intelligent tasks demanding rapid responses, like knowledge retrieval or sales automation. And it strikes the ideal balance between intelligence and speed – qualities especially critical for enterprise use cases.

Benchmark 135

Benchmark Finance Engineering Enterprise 135

TechSee

APRIL 9, 2024

This gap represents the disconnect between customers and service agents, where words fail to convey the full picture of an issue or solution. This lack of visual context leads to frustration on both ends—customers feel misunderstood, and agents feel handicapped in providing efficient solutions.

Technical Support 124

Technical Support Metrics Technology Customer Service 124

DMG Consulting

APRIL 8, 2024

Real-Time Adaptive Intraday Management Saves the Day April 2024 Workforce management (WFM) solutions are changing for the better. WFM solutions are good at finding trends in historical interaction data to generate projections. The Forecasting Challenge When it comes to forecasting, it’s challenging to plan for the unexpected.

Management 62

Management Gamification Contact Center Consulting 62

TechSee

MAY 18, 2023

In the realm of visual assistance, our partners are making a significant impact through TechSee’s Visual Intelligence Studio (VIS). Visual Intelligence Studio is a no-code computer vision AI model builder that allows quick and easy training of highly accurate computer vision models.

Telecommunications 109

Telecommunications Self service Best practices Customer Experience 109

Connect

DECEMBER 11, 2023

Technology-enabled transformation is a growing trend as operators look to access the latest technologies shaping the contact centre of the future , with artificial intelligence (AI) a key strategic focus. Training new agents has consistently demanded significant time and resources, impacting both operational efficiency and the bottom line.

Technology 92

Technology Average Handle Time Cloud contact First call resolution 92

AWS Machine Learning

APRIL 24, 2024

The Amazon D&C team implemented the solution in a pilot for Amazon engineers and collected user feedback. We present the reinforcement learning process and the benchmarking results to demonstrate the LLM performance improvement. You can refer to further explanations in the following resources:** * ARS GEN 10.0/05.01.02.

Engineering 108

Engineering Feedback Construction Analytics 108

AWS Machine Learning

MAY 2, 2024

In this post, we summarize the new enhancements, and guide you through the process of training a model and providing recommendations for your users. Solution overview To use the User-Personalization-v2 and Personalized-Ranking-v2 recipes, you first need to set up Amazon Personalize resources. Choose Create solutions.

Personalization 90

Personalization Engineering Accountability Management 90

NobelBiz

APRIL 23, 2024

Process of Debt Collection in an Agency Debt Assignment or Purchase : When a creditor cannot collect outstanding debts, they may assign the debt to a collection agency. Collection of Payments : Throughout the process, any payments collected are processed and recorded meticulously. In the U.S.,

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

NobelBiz

DECEMBER 19, 2023

Understanding Escalation Management Escalation management is a crucial process in call centers that involves handling customer inquiries or complaints that cannot be resolved at the initial point of contact. Key Technological Tools and Solutions What are these magical tools? Read the case study or watch the video !

Call Center 105

Call Center Management Wait times Contact Center 105

AWS Machine Learning

FEBRUARY 13, 2024

SageMaker Feature Store provides a secured and unified store to process, standardize, and use features at scale across the ML lifecycle. With this launch, account owners can grant access to select feature groups by other accounts using AWS Resource Access Manager (AWS RAM).

Accountability 104

Accountability Government Engineering Scripts 104

AWS Machine Learning

SEPTEMBER 28, 2023

With constantly evolving operations, processes, policies, and compliance requirements, it can be extremely difficult for employees and customers to stay up to date. With the right strategy, these intelligent solutions can transform how knowledge is captured, organized, and used across an organization.

Enterprise 95

Enterprise Real estate Chatbots Construction 95

NobelBiz

APRIL 30, 2024

From improving response times to personalizing interactions, artificial intelligence is now setting new standards in customer service efficiency and effectiveness. An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions.

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

NobelBiz

APRIL 30, 2024

From improving response times to personalizing interactions, artificial intelligence is now setting new standards in customer service efficiency and effectiveness. An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions.

Call Center 104

Call Center Chatbots Virtual Agent Contact Center 104

CSM Magazine

APRIL 18, 2024

The cloud-based system incorporates vehicle tracking, mobile workforce app, intelligent job scheduling and an online customer booking portal. Since implementing BigChange, DSSL has significantly reduced its back-office administration resource. “However, we also knew this was long winded. .

Management 52

Management Engineering CRM Finance 52

OctopusTech

MARCH 22, 2024

Chatbots are artificial intelligence-powered virtual assistants that simulate human conversations with customers through messaging apps. How do artificial intelligence Chatbots work? Artificial intelligence (AI) Chatbots have rapidly gained popularity in recent years, revolutionizing how companies interact with customers.

Chatbots 62

Chatbots Marketing Abandon rate Healthcare 62

Cincom

MAY 8, 2024

Managing sales processes across large organizations is complex. Fortunately, Configure, Price, Quote (CPQ) software provides specialized solutions purpose-built for streamlining sales in enterprise environments. Inefficient Business Processes: Complex approval chains, inconsistent data, and convoluted system workflows slow down sales.

Enterprise 52

Enterprise Sales CRM Engineering 52

AWS Machine Learning

FEBRUARY 6, 2024

Bringing innovative new pharmaceuticals drugs to market is a long and stringent process. A key part of the submission process is authoring regulatory documents like the Common Technical Document (CTD), a comprehensive standard formatted document for submitting applications, amendments, supplements, and reports to the FDA.

Government 101

Government APIs industry solution Education 101

AWS Machine Learning

NOVEMBER 22, 2023

When a customer has a production-ready intelligent document processing (IDP) workload, we often receive requests for a Well-Architected review. To build an enterprise solution, developer resources, cost, time and user-experience have to be balanced to achieve the desired business outcome.

APIs 92

APIs Metrics Enterprise Benchmark 92

CSM Magazine

MARCH 25, 2024

BigChange has developed a handy tool using Artificial Intelligence (AI) to automatically draft emails. ” BigChange provides customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance, business intelligence in one simple to use and easy to integrate system.

Finance 52

Finance CRM Enterprise Technology 52

Call Design

AUGUST 30, 2022

Intelligent automation can alleviate common challenges and bring greater quantifiable operational and financial benefits to contact centres by elevating pressures on service delivery and improving the bottom line. As a result, many contact centres have implemented intelligent automation solutions such as Intradiem to help.

Coaching 78

Coaching Best practices Metrics Management 78

Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). Welcome to the ‘digital-everything’ era. AI tools are changing the way we analyze customer feedback.

Feedback 157

Feedback Analytics Multichannel Surveys 157

AWS Machine Learning

NOVEMBER 22, 2023

The IDP Well-Architected Lens is intended for all AWS customers who use AWS to run intelligent document processing (IDP) solutions and are searching for guidance on how to build secure, efficient, and reliable IDP solutions on AWS. This post focuses on the Operational Excellence pillar of the IDP solution.

Best practices 83

Best practices Metrics Feedback Enterprise 83

AWS Machine Learning

NOVEMBER 22, 2023

Building a production-ready solution in AWS involves a series of trade-offs between resources, time, customer expectation, and business outcome. This post focuses on the Security pillar of the IDP solution. This IDP Well-Architected Custom Lens provides you the guidance to tackle the common challenges we see in the field.

APIs 82

APIs Accountability Enterprise Transportation 82

AWS Machine Learning

SEPTEMBER 8, 2023

For modern companies that deal with enormous volumes of documents such as contracts, invoices, resumes, and reports, efficiently processing and retrieving pertinent data is critical to maintaining a competitive edge. What if there was a way to process documents intelligently and make them searchable in with high accuracy?

Construction 102

Construction Metrics Best practices APIs 102

AWS Machine Learning

MARCH 29, 2024

Amazon Lex provides advanced conversational artificial intelligence (AI) capabilities to enable self-service support for your organization’s contact center. Solution overview The following diagram illustrates the solution architecture. In the following sections, we walk you through the steps to build the solution architecture.

Cloud contact 92

Cloud contact Chatbots Contact Center APIs 92

Comm100

MAY 7, 2024

So how can businesses rise to mee these expectations, while keeping a lid on budget and resources? The answer is to streamline customer service through intelligent technology, AI-powered automation, and empowering agents. Comm100’s solution: Comm100’s AI Chatbot is designed to handle up to 80% of repetitive queries automatically.

Customer Service 52

Customer Service Chatbots Self service Analytics 52

Cincom

MAY 7, 2024

Yet with siloed data, scattered document creation processes, and constantly evolving regulatory policies, even the most well-intentioned businesses struggle to deliver timely, compliant, and impactful correspondence. Effective communication is the lifeblood of positive customer relationships. Manual document creation simply cannot keep pace.

Healthcare 52

Healthcare Enterprise CRM Morale 52

BlueOcean

JANUARY 30, 2024

In a typical Blue Ocean solution, for example, your program manager and program coordinator are included in that agent hour or per minute rate. In a contact center outsourcing model, your partner is shouldering the risks of managing both human and technology resources. Manage time- shiftable tasks for maximum efficiency, eg.

outsourcing 118

outsourcing Contact Center Call Center Customer Care 118

Win the Customer

DECEMBER 20, 2023

As technology evolves, two prominent solutions have emerged: AI-powered chatbots and self-service portals. Scalability: As chatbots handle multiple conversations simultaneously, they facilitate scalability without a proportional increase in resources. Ultimately, understanding customer needs and preferences is pivotal.

Self service 69

Self service Chatbots Contact Center Wait times 69

AWS Machine Learning

AUGUST 3, 2023

Traditional document processing solutions are manual, expensive, error prone, and difficult to scale. Generative artificial intelligence (generative AI) complements Amazon Textract to further automate document processing workflows. In this post, we share how to enhance your IDP solution on AWS with generative AI.

APIs 75

APIs Banking Enterprise Construction 75

AWS Machine Learning

MARCH 1, 2024

The rise of artificial intelligence (AI) has created opportunities to improve the customer experience in the contact center space. Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics.

Chatbots 93

Chatbots APIs Self service Contact Center 93

AWS Machine Learning

APRIL 18, 2024

With the newly launched Slack AI —a trusted, native, generative artificial intelligence (AI) experience available directly in Slack—users can surface and prioritize information so they can find their focus and do their most productive work. This helps improve resource utilization and reduce model deployment cost.

Enterprise 99

Enterprise Analytics Metrics Accountability 99

NobelBiz

FEBRUARY 27, 2024

Organizations achieve this by integrating technology, refining processes, and deploying innovative human resources strategies. Streamlined processes, well-trained agents, and effective tools contribute to smoother operations and faster issue resolution. Elevate Operational Efficiency : Efficiency matters.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

AWS Machine Learning

JANUARY 26, 2024

Generative artificial intelligence (AI) applications built around large language models (LLMs) have demonstrated the potential to create and accelerate economic value for businesses. All the principles of the AWS Shared Responsibility Model are applicable to generative AI solutions.

Best practices 122

Best practices Government Engineering Accountability 122

SmartAction

FEBRUARY 7, 2024

Customers can speak naturally and receive immediate, intelligent responses, making the scheduling process more engaging and personal. Operational Efficiency : Dealerships can reallocate human resources to more critical tasks, as AI handles the bulk of scheduling calls.

Wait times 78

Wait times Technology Customer Service Personalization 78

AWS Machine Learning

MARCH 12, 2024

Leidos is a Fortune 500 science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. By running code that handles sensitive data within the enclave, none of the parent’s processes will be able to view enclave data.

Chatbots 89

Chatbots Healthcare Accountability Engineering 89

AWS Machine Learning

NOVEMBER 8, 2023

This post explores how Amazon CodeWhisperer can help with code optimization for sustainability through increased resource efficiency. Computationally resource-efficient coding is one technique that aims to reduce the amount of energy required to process a line of code and, as a result, aid companies in consuming less energy overall.

Analytics 96

Analytics Enterprise Scripts Big data 96